Care One at Wilmington
Strong Medicare quality ratings; families often praise highly skilled and compassionate nursing staff. Still worth an in-person visit.
based on 113 Google reviews

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What this means for your family
This facility is highly regarded for its rehabilitation therapy and clean environment, with many families reporting exceptional care. However, because some reviewers noted significant delays in response times and communication gaps, we recommend that you visit during off-hours and ask specifically about their protocol for call-button response times and how they manage patient transitions.
Google Reviews
Google Reviews
113 reviews on Google“CareOne at Wilmington receives high praise for its dedicated nursing staff, effective rehabilitation therapy, and clean, welcoming environment. While many families report excellent, compassionate care, a minority of reviewers describe significant lapses in communication, slow response times to call buttons, and occasional administrative failures during patient transitions.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and compassionate nursing staff
- Effective physical and occupational therapy programs
- Clean, well-maintained facility
- Strong communication from leadership and nursing directors
Concerns
- Slow response times to call buttons and patient needs (mentioned by 4 reviewers)
- Poor communication from administrative staff regarding care plans (mentioned by 3 reviewers)
- Inconsistent quality of care or neglect by specific aides (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 107 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It is wonderful to see such high marks for your nursing and therapy teams; how do you ensure that this level of skilled care remains consistent across all shifts?
- 2We noticed the facility is very well-maintained; what is your routine for ensuring the resident living areas stay clean and comfortable?
- 3How does the nursing leadership ensure that call buttons are answered promptly, especially during busier times of the day?
- 4What is the best way for our family to stay in regular contact with the nursing directors regarding updates to care plans?
- 5Can you tell us about some of the daily activities or social programs available to help residents stay engaged with one another?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The team of physical and occupational therapists were very professional and caring.”
“The medical care and care in general she received was excellent. This is not easy work, and to a person it was done with skill, care and grace.”
“The staff here truly go above and beyond. The nurses are caring, attentive, and always made sure she was comfortable and well taken care of.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 10 deficiencies across 2 surveys, with all issues reportedly corrected by the provider. The most recent survey in July 2025 found significant fire safety problems including faulty smoke barriers, alarm systems, and emergency equipment. Earlier deficiencies involved daily care assistance, respiratory care, and medication labeling. While the facility states corrections were made, the pattern suggests potential infrastructure and care coordination challenges families should discuss during visits.
Jul 31, 2025Routine7
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 14, 2023Routine3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Care One at Wilmington
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 4 of 37 (Best)
Ownership & Management
Owners
Thci of Massachusetts, LLC
Owner · Organization
Care Realty, LLC
Owner (parent company) · Organization
Des-I 2016 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Straus, Moshael
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
113 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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