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Nursing HomeMedicaid Top Rated

Bear Hill Healthcare and Rehabilitation Center

Strong Medicare quality ratings; families often praise skilled and encouraging physical and occupational therapy. Still worth an in-person visit.

11 North Street, Stoneham, MA 02180169 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 163 Google reviews

5
4
3
2
1
Bear Hill Healthcare and Rehabilitation Center Nursing Home in Stoneham, MA — Street View
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What this means for your family

Bear Hill's therapy and activities departments are frequently praised, making it a strong candidate for short-term rehab. However, families should be aware of persistent reports regarding slow call-button response times and weekend staffing shortages. We recommend visiting on a weekend to observe staffing levels firsthand before making a decision.

Google Reviews

Google Reviews

163 reviews on Google
Bear Hill Healthcare and Rehabilitation Center receives highly polarized reviews, with many families praising the dedicated rehab and nursing staff, while others report serious concerns regarding neglect and poor communication. While some visitors highlight a clean, welcoming environment and effective therapy programs, multiple reviewers consistently report issues with slow response times to call buttons, particularly on weekends, and dissatisfaction with food quality.

Quality Themes

Tap a score for details
Food2.0Staff6.0Clean7.0Activities9.0Meds3.0Memory5.0Comms4.0ValueN/A

Strengths

  • Skilled and encouraging physical and occupational therapy
  • Warm, attentive nursing staff (often cited by name)
  • Clean and well-maintained facility
  • Engaging activities and social atmosphere

Concerns

  • Slow or non-existent response to call buttons (mentioned by 9 reviewers)
  • Poor food quality and temperature (mentioned by 7 reviewers)
  • Understaffing, especially on weekends (mentioned by 5 reviewers)
  • Lack of communication regarding medical care and medication (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(3)'18(4)'20(9)'22(21)'24(28)'26(18)

Distribution · 166 analyzed

5
110
4
12
3
10
2
6
1
28

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about the physical and occupational therapy teams here; could you tell us more about how they work with residents to reach their mobility goals?
  • 2How do you ensure that nursing staff are able to respond quickly to call buttons, especially during the busier weekend shifts?
  • 3What is the process for keeping family members updated on changes to a resident's medical care or medication adjustments?
  • 4Could you describe the daily dining experience, including how you ensure meals are served at the right temperature and stay nutritious?
  • 5We'd love to hear more about the social atmosphere—what kind of engaging activities or group outings do you have planned for the residents?
  • 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The OT therapist is kind and encouraging and has made a positive impact and connection with my mother . We appreciate her professionalism and outgoing personality!

Rehab patient's family · 2024★★★★★

The call buttons are there but to get a response is next to impossible. If you get lucky and have someone respond you never see them or what you asked for

Short-term rehab patient · 2024★★☆☆☆

I think the nursing staff Monday to Friday is fantastic. In fact for the most part the aides are pretty attentive also. Weekends the place falls apart in my eyes.

Long-term resident's family · 2025★★★★
Source: 163 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
65%
Registered nurses for medical care
Total Nursing
4.02hrs
98%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility36.2%
Worse than Avg
Here
36.2%
US
12.1%
MA
13.7%
Middlesex
12.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
14.4%
MA
16.9%
Middlesex
15.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
15.3%
MA
16.4%
Middlesex
13.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
93.4%
MA
92.4%
Middlesex
92.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
95.5%
MA
94.8%
Middlesex
95.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility19.1%
Mixed vs Avgs
Here
19.1%
US
15.5%
MA
21.3%
Middlesex
23.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.5%
Better than Avg
Here
93.5%
US
81.8%
MA
77.6%
Middlesex
76.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility92.1%
Better than Avg
Here
92.1%
US
79.8%
MA
77.7%
Middlesex
75.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Worse than Avg
Here
1.6%
US
1.6%
MA
1.3%
Middlesex
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Near state avg (8.9)
$16,146 in fines

Bear Hill Healthcare has had 44 deficiencies across three surveys, with all issues reportedly corrected by the facility. The most recurring problems involve care planning, medication management, and fire safety systems. Persistent issues include inadequate care planning (appearing in all three surveys) and safety hazards, though the facility has provided correction dates for each deficiency identified by inspectors.

Jan 15, 2026Routine
7
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0582Minimal · Pattern

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Dec 19, 2024Routine
10
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0781Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Dec 14, 2023Routine
16
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0623Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Minimal · WidespreadCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Federal Penalties

Fine

Dec 14, 2023

$16,146

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bear Hill Healthcare and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Colev Gestetner

Chain Size

7 facilities nationwide

Chain avg rating: 3.9/5 · Rank 5 of 7

Ownership & Management

Owners

Gestetner, Colev

Owner

50%

Moskowitz, Yisroel

Owner

50%

Key personnel

Citroni, SusanW-2 Managing EmployeeStern, NathanManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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