Bear Hill Healthcare and Rehabilitation Center
Strong Medicare quality ratings; families often praise skilled and encouraging physical and occupational therapy. Still worth an in-person visit.
based on 163 Google reviews

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What this means for your family
Bear Hill's therapy and activities departments are frequently praised, making it a strong candidate for short-term rehab. However, families should be aware of persistent reports regarding slow call-button response times and weekend staffing shortages. We recommend visiting on a weekend to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
163 reviews on Google“Bear Hill Healthcare and Rehabilitation Center receives highly polarized reviews, with many families praising the dedicated rehab and nursing staff, while others report serious concerns regarding neglect and poor communication. While some visitors highlight a clean, welcoming environment and effective therapy programs, multiple reviewers consistently report issues with slow response times to call buttons, particularly on weekends, and dissatisfaction with food quality.”
Quality Themes
Tap a score for detailsStrengths
- Skilled and encouraging physical and occupational therapy
- Warm, attentive nursing staff (often cited by name)
- Clean and well-maintained facility
- Engaging activities and social atmosphere
Concerns
- Slow or non-existent response to call buttons (mentioned by 9 reviewers)
- Poor food quality and temperature (mentioned by 7 reviewers)
- Understaffing, especially on weekends (mentioned by 5 reviewers)
- Lack of communication regarding medical care and medication (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 166 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy teams here; could you tell us more about how they work with residents to reach their mobility goals?
- 2How do you ensure that nursing staff are able to respond quickly to call buttons, especially during the busier weekend shifts?
- 3What is the process for keeping family members updated on changes to a resident's medical care or medication adjustments?
- 4Could you describe the daily dining experience, including how you ensure meals are served at the right temperature and stay nutritious?
- 5We'd love to hear more about the social atmosphere—what kind of engaging activities or group outings do you have planned for the residents?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The OT therapist is kind and encouraging and has made a positive impact and connection with my mother . We appreciate her professionalism and outgoing personality!”
“The call buttons are there but to get a response is next to impossible. If you get lucky and have someone respond you never see them or what you asked for”
“I think the nursing staff Monday to Friday is fantastic. In fact for the most part the aides are pretty attentive also. Weekends the place falls apart in my eyes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bear Hill Healthcare has had 44 deficiencies across three surveys, with all issues reportedly corrected by the facility. The most recurring problems involve care planning, medication management, and fire safety systems. Persistent issues include inadequate care planning (appearing in all three surveys) and safety hazards, though the facility has provided correction dates for each deficiency identified by inspectors.
Jan 15, 2026Routine7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Dec 19, 2024Routine10
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Dec 14, 2023Routine16
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Federal Penalties
Fine
Dec 14, 2023
$16,146
Ownership & Operations
Who Operates This Facility
Bear Hill Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Colev Gestetner
7 facilities nationwide
Chain avg rating: 3.9/5 · Rank 5 of 7
Ownership & Management
Owners
Gestetner, Colev
Owner
Moskowitz, Yisroel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
163 reviews from families & visitors
Official Website
Visit bearhillrehab.com
Medicare data downloads
Original nursing home datasets
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