Winter Park Care and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 115 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
Bottom 25% in FL · Worst in SIMCHA HYMAN & NAFTALI ZANZIPER chain · $73,968 in fines
What this means for your family
While some families report positive outcomes with the rehabilitation therapy team, the facility has a recurring pattern of severe neglect and poor response times. If you choose this facility, you must maintain a daily, in-person presence to ensure your loved one's basic needs, such as hygiene and medication, are met consistently.
Google Reviews
Google Reviews
115 reviews on Google“Winter Park Care and Rehabilitation receives highly polarized reviews, with some families praising the dedicated therapy team and compassionate individual staff members, while others report severe neglect and systemic failures. Common criticisms include long response times for call bells, poor hygiene, and significant communication breakdowns with management. Families should be aware that experiences appear to vary drastically depending on the specific staff on duty and the level of oversight provided by family members.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Select compassionate and attentive nursing staff
- Strong social services and administrative support for some families
Concerns
- Extremely slow or non-existent response to call bells (mentioned by 9 reviewers)
- Poor hygiene, including reports of soiled garments and facility odors (mentioned by 7 reviewers)
- Understaffing and high turnover of nurses and CNAs (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Inadequate nutrition and poor food quality (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 119 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard great things about your physical and occupational therapy programs; could you tell me more about how the therapists work with residents to reach their goals?
- 2With the recent changes in staffing, what steps is the facility taking to ensure that call bells are answered promptly and residents' needs are met quickly?
- 3How does the facility manage cleanliness and hygiene, especially regarding laundry services and maintaining a fresh-smelling environment?
- 4Could you describe the dining experience and how the facility is working to improve the variety and quality of the meals provided?
- 5What is the best way for family members to stay in touch with the nursing staff and receive regular updates on our loved one's condition?
- 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
Personalized based on this facility's data
Key Review Excerpts
“My 81 years old mother was in the rehab unit for several weeks while recovering from a pelvic fracture. She was always looked after and in no time regained her ability to walk and became independent thanks to the occupational and physical therapies.”
“My father in-law is currently here and after what we have seen and found out we are getting him out of there, they laugh at patients that ask for help, they don’t follow the medical plan placed in charts.”
“The care and compassion of the entire team was a tremendous support system for me as I was the primary family member who was there on a regular basis assisting my Dad.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
5
measures
7
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns of recurring deficiencies, with families filing 11 complaint-triggered reports across multiple surveys. The most persistent problems involve abuse prevention and reporting, resident assessment and care planning, and quality of care issues including accident prevention and daily living assistance. While the facility corrects deficiencies when cited, the same issues repeatedly resurface across surveys, suggesting ongoing operational challenges that families should carefully evaluate during visits.
Sep 18, 2025Complaint1
Construction Deficiencies
Meet other general requirements.
Sep 12, 2025Complaint1
Construction Deficiencies
Meet other general requirements.
Jul 10, 2025Routine4
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Oct 29, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 17, 2024Routine20
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nov 15, 2023Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Federal Penalties
Fine
Feb 17, 2024
$73,968
Ownership & Operations
Who Operates This Facility
Winter Park Care and Rehabilitation
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
90 facilities nationwide
Chain avg rating: 2.3/5 · Rank 77 of 94 (Worst)
Ownership & Management
Owners
Hyman, Simcha
Owner
Zanziper, Naftali
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
115 reviews from families & visitors
Official Website
Visit winterparkcrc.com
Medicare data downloads
Original nursing home datasets
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