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Nursing HomeMedicaid Investigative

Winter Park Care and Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2970 Scarlett Rd, Winter Park, FL 32792103 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 115 Google reviews

5
4
3
2
1
Winter Park Care and Rehabilitation Nursing Home in Winter Park, FL — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)

Bottom 25% in FL · Worst in SIMCHA HYMAN & NAFTALI ZANZIPER chain · $73,968 in fines

Source: Medicare data

What this means for your family

While some families report positive outcomes with the rehabilitation therapy team, the facility has a recurring pattern of severe neglect and poor response times. If you choose this facility, you must maintain a daily, in-person presence to ensure your loved one's basic needs, such as hygiene and medication, are met consistently.

Google Reviews

Google Reviews

115 reviews on Google
Winter Park Care and Rehabilitation receives highly polarized reviews, with some families praising the dedicated therapy team and compassionate individual staff members, while others report severe neglect and systemic failures. Common criticisms include long response times for call bells, poor hygiene, and significant communication breakdowns with management. Families should be aware that experiences appear to vary drastically depending on the specific staff on duty and the level of oversight provided by family members.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean2.0Activities6.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Select compassionate and attentive nursing staff
  • Strong social services and administrative support for some families

Concerns

  • Extremely slow or non-existent response to call bells (mentioned by 9 reviewers)
  • Poor hygiene, including reports of soiled garments and facility odors (mentioned by 7 reviewers)
  • Understaffing and high turnover of nurses and CNAs (mentioned by 6 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
  • Inadequate nutrition and poor food quality (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(3)'17(2)'19(4)'21(2)'23(5)'25(33)'26(2)

Distribution · 119 analyzed

5
74
4
7
3
2
2
3
1
33
37 reviews posted between Jul 18, 2022Jul 22, 2022 · 37 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard great things about your physical and occupational therapy programs; could you tell me more about how the therapists work with residents to reach their goals?
  • 2With the recent changes in staffing, what steps is the facility taking to ensure that call bells are answered promptly and residents' needs are met quickly?
  • 3How does the facility manage cleanliness and hygiene, especially regarding laundry services and maintaining a fresh-smelling environment?
  • 4Could you describe the dining experience and how the facility is working to improve the variety and quality of the meals provided?
  • 5What is the best way for family members to stay in touch with the nursing staff and receive regular updates on our loved one's condition?
  • 6In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?

Personalized based on this facility's data


Key Review Excerpts

My 81 years old mother was in the rehab unit for several weeks while recovering from a pelvic fracture. She was always looked after and in no time regained her ability to walk and became independent thanks to the occupational and physical therapies.

Rehab patient's family · 2025★★★★★

My father in-law is currently here and after what we have seen and found out we are getting him out of there, they laugh at patients that ask for help, they don’t follow the medical plan placed in charts.

Long-term resident's family · 2024☆☆☆☆

The care and compassion of the entire team was a tremendous support system for me as I was the primary family member who was there on a regular basis assisting my Dad.

Long-term resident's family · 2025★★★★★
Source: 115 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
78%
Registered nurses for medical care
Total Nursing
3.65hrs
89%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

5

measures

Worse Than Avg

5

measures

Mixed Results

7

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.0%
Worse than Avg
Here
21.0%
US
15.3%
FL
10.6%
Orange
9.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
12.1%
FL
4.1%
Orange
6.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.6%
Worse than Avg
Here
19.6%
US
14.4%
FL
9.1%
Orange
9.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility17.2%
Mixed vs Avgs
Here
17.2%
US
19.4%
FL
11.5%
Orange
9.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility92.6%
Worse than Avg
Here
92.6%
US
95.5%
FL
99.2%
Orange
99.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility92.5%
Worse than Avg
Here
92.5%
US
93.4%
FL
98.1%
Orange
98.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.0%
Mixed vs Avgs
Here
86.0%
US
79.7%
FL
94.7%
Orange
94.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.5%
Mixed vs Avgs
Here
87.5%
US
81.8%
FL
94.8%
Orange
95.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
FL
1.5%
Orange
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
1penalties
Near state avg (7.3)
11 complaint-triggered
$73,968 in fines

This facility shows concerning patterns of recurring deficiencies, with families filing 11 complaint-triggered reports across multiple surveys. The most persistent problems involve abuse prevention and reporting, resident assessment and care planning, and quality of care issues including accident prevention and daily living assistance. While the facility corrects deficiencies when cited, the same issues repeatedly resurface across surveys, suggesting ongoing operational challenges that families should carefully evaluate during visits.

Sep 18, 2025Complaint
1
0100Potential for harm · IsolatedCorrected

Construction Deficiencies

Meet other general requirements.

Sep 12, 2025Complaint
1
0100Potential for harm · PatternCorrected

Construction Deficiencies

Meet other general requirements.

Jul 10, 2025Routine
4
0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Oct 29, 2024Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 17, 2024Routine
20
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0554Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Nov 15, 2023Complaint
4
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0635Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

0776Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

Federal Penalties

Fine

Feb 17, 2024

$73,968

Ownership & Operations

Who Operates This Facility

Owner / Operator

Winter Park Care and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Simcha Hyman & Naftali Zanziper

Chain Size

90 facilities nationwide

Chain avg rating: 2.3/5 · Rank 77 of 94 (Worst)

Ownership & Management

Owners

Hyman, Simcha

Owner

50%

Zanziper, Naftali

Owner

50%

Key personnel

Fulton, NicoleW-2 Managing EmployeeGorelick, BatyaOfficer / DirectorOrchid Cove Health Group LLCManagerTerentev, AlexManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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