Mayflower Healthcare Center
Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and facilities. Still worth an in-person visit.
based on 172 Google reviews
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What this means for your family
The Mayflower offers an impressive, resort-style environment with excellent dining and amenities that many residents enjoy. However, families should be aware of reports regarding inconsistent nursing attention and should conduct frequent, unannounced visits to ensure their loved one's care needs are being met consistently.
Google Reviews
Google Reviews
172 reviews on Google“The Mayflower Healthcare Center is widely regarded as a beautiful, resort-like facility with high-quality dining and well-maintained grounds. While many families praise the professional staff and the quality of rehab services, a subset of reviewers reports significant concerns regarding inconsistent nursing care, slow response times, and issues with cleanliness in resident rooms.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds and facilities
- High-quality, restaurant-style dining
- Professional and friendly staff
- Effective rehabilitation services
Concerns
- Inconsistent or neglectful nursing care (mentioned by 3 reviewers)
- Poor room cleanliness and hygiene issues (mentioned by 3 reviewers)
- High cost relative to perceived value (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 178 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's beautiful grounds and restaurant-style dining, how do you ensure that the high standard of the common areas is consistently reflected in the daily housekeeping and hygiene maintenance of individual resident rooms?
- 2With a 5-star staffing rating, what specific processes do you have in place to ensure that nursing care remains consistent and attentive across all shifts?
- 3Could you walk me through your protocol for medical emergencies and how you communicate updates to family members during urgent situations?
- 4What types of daily social or enrichment activities are currently the most popular among residents, and how do you encourage participation for those who might be more reserved?
- 5Considering the premium nature of the care provided here, what specific amenities or services do you feel offer the greatest value to families compared to other local options?
- 6Regarding the two recent state violations, could you share what steps the facility has taken to address those specific concerns and prevent them from recurring?
Personalized based on this facility's data
Key Review Excerpts
“The staff and everybody were amazing, Rooms were kept pristine , my loved one was well taken care of, food great he said . If you’re lucky enough to get your loved one in here, especially for rehab you don’t have to worry.”
“The facility is great but the care she received or should I say didn’t receive is the problem. Many times I was there after work and no one would even come into her room for to check and see if she needed to use the bathroom or anything.”
“My children are satisfied knowing i am in a community with exercise , medical facilities and 24/7 security. . There are friends and activities galore. The food is delicious. Aging has been made easier and more rewarding by my move to The Mayflower.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mayflower Healthcare Center shows a moderate compliance record with 9 deficiencies across 3 surveys, all corrected by the facility. The most frequent issues involve electrical systems (emergency generator problems appearing twice) and resident rights violations including medication self-administration restrictions and inadequate family communication about resident incidents. Fire safety and emergency preparedness deficiencies also occurred but appear resolved, suggesting the facility addresses identified problems.
Feb 20, 2025Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 8, 2024Routine4
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 3, 2022Routine2
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Ownership & Operations
Who Operates This Facility
Mayflower Healthcare Center
nonprofit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
172 reviews from families & visitors
Official Website
Visit themayflower.com
Medicare data downloads
Original nursing home datasets
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