Regents Park of Winter Park
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 60 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High RN turnover (62%)
Bottom 25% in FL · Below recommended RN staffing · Below chain average · $164,070 in fines · Very few deficiencies
What this means for your family
The facility has seen a dramatic turnaround in the last year under new leadership, making it a much more viable option than it was previously. However, because of the facility's history of staffing instability, we recommend that families verify current staffing ratios and ask for a tour that includes meeting the current nursing director to ensure the recent improvements are sustainable.
Google Reviews
Google Reviews
60 reviews on Google“Regents Park of Winter Park, also known as Westchester, has experienced a significant shift in reputation following a change in management in late 2025. While older reviews frequently cited severe issues with staff unresponsiveness, poor communication, and neglect, recent feedback highlights a much more positive experience under the new leadership team. Families should be aware that while current reviews are overwhelmingly positive, there is a history of concerns regarding staffing consistency and basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Responsive and professional new management team
- Compassionate and attentive nursing leadership
- Spacious, well-maintained resident rooms
- Improved dining and meal quality
Concerns
- Historical issues with staff unresponsiveness and call bell delays (mentioned by 5 reviewers)
- Inconsistent laundry services and housekeeping (mentioned by 3 reviewers)
- High turnover of administrative and nursing staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard great things about the new management team; how has their leadership changed the day-to-day atmosphere for the residents?
- 2With the recent improvements in dining, could you tell us more about how the meal service is structured and how much input residents have in the menu?
- 3What specific steps are being taken to ensure call bells are answered quickly and that nursing staff is responsive to resident needs?
- 4Can you walk us through your protocols for medication management to ensure everything is handled accurately and safely?
- 5How does the facility handle medical emergencies or changes in a resident's condition during the overnight hours?
- 6What is the current process for managing laundry and housekeeping to ensure resident belongings are always well-cared for?
Personalized based on this facility's data
Key Review Excerpts
“Moving my mom from her own apartment into assisted living was a very difficult transition, but Daniel, the new director at Westchester of Winter Park, made the process so much easier. He’s professional, knowledgeable, and incredibly responsive.”
“Meghan is top notch and treats the residents like family- fairly and also with compassion. The facility is clean and the meals are really good... Her medical care is something I rarely worry about.”
“I would not have recommend this place give months ago but now I strongly recommend it.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning complaint patterns, with families filing reports that triggered 5 deficiencies in 2024, including serious issues with resident abuse protection and accident prevention. The main recurring problems involve accident prevention and safety hazards, medication management errors, and resident care planning. While all deficiencies show correction dates, the recent complaints about abuse protection and repeated accident hazard violations suggest ongoing safety concerns that warrant careful consideration.
Dec 13, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 23, 2024Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Aug 8, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 16, 2023Routine13
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Environmental Deficiencies
Provide enough space and equipment to meet each resident's needs
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 28, 2021Routine3
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Dec 13, 2024
$153,225
Fine
Aug 8, 2024
$10,845
Ownership & Operations
Who Operates This Facility
Regents Park of Winter Park
for profit
Chain Affiliation
Robert Schoenfeld
8 facilities nationwide
Chain avg rating: 3.3/5 · Rank 7 of 8
Ownership & Management
Owners
Wp FL Holdco LLC
Owner · Organization
FL Hc Institute Opco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit westchesterofwinterpark.com
Medicare data downloads
Original nursing home datasets
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