See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Regents Park of Winter Park

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

558 N Semoran Blvd, Winter Park, FL 32792120 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 60 Google reviews

5
4
3
2
1
Regents Park of Winter Park Nursing Home in Winter Park, FL — Street View
Street View

Watch Regents Park of Winter Park

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • High RN turnover (62%)

Bottom 25% in FL · Below recommended RN staffing · Below chain average · $164,070 in fines · Very few deficiencies

Source: Medicare data

What this means for your family

The facility has seen a dramatic turnaround in the last year under new leadership, making it a much more viable option than it was previously. However, because of the facility's history of staffing instability, we recommend that families verify current staffing ratios and ask for a tour that includes meeting the current nursing director to ensure the recent improvements are sustainable.

Google Reviews

Google Reviews

60 reviews on Google
Regents Park of Winter Park, also known as Westchester, has experienced a significant shift in reputation following a change in management in late 2025. While older reviews frequently cited severe issues with staff unresponsiveness, poor communication, and neglect, recent feedback highlights a much more positive experience under the new leadership team. Families should be aware that while current reviews are overwhelmingly positive, there is a history of concerns regarding staffing consistency and basic care standards.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean7.0Activities6.0Meds4.0MemoryN/AComms6.0Value7.0

Strengths

  • Responsive and professional new management team
  • Compassionate and attentive nursing leadership
  • Spacious, well-maintained resident rooms
  • Improved dining and meal quality

Concerns

  • Historical issues with staff unresponsiveness and call bell delays (mentioned by 5 reviewers)
  • Inconsistent laundry services and housekeeping (mentioned by 3 reviewers)
  • High turnover of administrative and nursing staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'19(3)'21(3)'23(2)'25(27)'26(18)

Distribution · 63 analyzed

5
46
4
3
3
1
2
3
1
10
10 reviews posted between Apr 1, 2026Apr 2, 2026 · 10 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I've heard great things about the new management team; how has their leadership changed the day-to-day atmosphere for the residents?
  • 2With the recent improvements in dining, could you tell us more about how the meal service is structured and how much input residents have in the menu?
  • 3What specific steps are being taken to ensure call bells are answered quickly and that nursing staff is responsive to resident needs?
  • 4Can you walk us through your protocols for medication management to ensure everything is handled accurately and safely?
  • 5How does the facility handle medical emergencies or changes in a resident's condition during the overnight hours?
  • 6What is the current process for managing laundry and housekeeping to ensure resident belongings are always well-cared for?

Personalized based on this facility's data


Key Review Excerpts

Moving my mom from her own apartment into assisted living was a very difficult transition, but Daniel, the new director at Westchester of Winter Park, made the process so much easier. He’s professional, knowledgeable, and incredibly responsive.

Memory care family member · 2025★★★★★

Meghan is top notch and treats the residents like family- fairly and also with compassion. The facility is clean and the meals are really good... Her medical care is something I rarely worry about.

Long-term resident's family · 2026★★★★★

I would not have recommend this place give months ago but now I strongly recommend it.

Resident · 2026★★★★★
Source: 60 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
73%
Registered nurses for medical care
Total Nursing
3.37hrs
82%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
35%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

9

measures

Worse Than Avg

3

measures

Mixed Results

5

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility7.1%
Better than Avg
Here
7.1%
US
19.4%
FL
11.5%
Orange
9.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
FL
4.1%
Orange
6.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility18.8%
Worse than Avg
Here
18.8%
US
15.3%
FL
10.6%
Orange
9.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.0%
Better than Avg
Here
6.0%
US
14.4%
FL
9.1%
Orange
9.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
Orange
98.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.1%
Mixed vs Avgs
Here
14.1%
US
19.5%
FL
15.0%
Orange
12.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.9%
Better than Avg
Here
94.9%
US
79.7%
FL
94.7%
Orange
94.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility93.8%
Mixed vs Avgs
Here
93.8%
US
81.8%
FL
94.8%
Orange
95.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
FL
1.5%
Orange
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
2penalties
Well below state avg (7.3)
5 complaint-triggered
$164,070 in fines

This facility has concerning complaint patterns, with families filing reports that triggered 5 deficiencies in 2024, including serious issues with resident abuse protection and accident prevention. The main recurring problems involve accident prevention and safety hazards, medication management errors, and resident care planning. While all deficiencies show correction dates, the recent complaints about abuse protection and repeated accident hazard violations suggest ongoing safety concerns that warrant careful consideration.

Dec 13, 2024Complaint
4
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Oct 23, 2024Routine
3
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

Aug 8, 2024Complaint
1
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 16, 2023Routine
13
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0907Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide enough space and equipment to meet each resident's needs

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Apr 28, 2021Routine
3
0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Federal Penalties

Fine

Dec 13, 2024

$153,225

Fine

Aug 8, 2024

$10,845

Ownership & Operations

Who Operates This Facility

Owner / Operator

Regents Park of Winter Park

Organization Type

for profit

Chain Affiliation

Chain Name

Robert Schoenfeld

Chain Size

8 facilities nationwide

Chain avg rating: 3.3/5 · Rank 7 of 8

Ownership & Management

Owners

Wp FL Holdco LLC

Owner · Organization

FL Hc Institute Opco LLC

Owner (parent company) · Organization

Key personnel

Desmond, ElenaW-2 Managing EmployeeSchoenfeld, RobertOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call