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Strong Medicare quality ratings; public reviewers often praise top-tier physical and occupational therapy. Still worth an in-person visit.
based on 138 Google reviews
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No Medicare penalties on record · Staff turnover reported at 29%
Spring Lake Rehabilitation Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: top-tier physical and occupational therapy and clean, modern, and well-decorated facility. Review the component ratings and current source records before deciding.
Spring Lake Rehabilitation Center receives highly polarized reviews, with many families praising the facility's physical therapy department and clean, well-appointed environment. However, there is a recurring and serious pattern of complaints regarding nursing neglect, slow response times to call buttons, and poor communication during medical emergencies. Prospective families should weigh the strong rehabilitation outcomes against significant concerns regarding the quality of daily nursing care and staff responsiveness.
Quality Themes
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Concerns
Rating Trends
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Distribution · 136 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My father was here for rehab. While the rehab staff were amazing, the nursing staff was not. A nurses incompetent error led to my father becoming septic and ultimately cost him his life.”
“The facility is very clean. There are some great care staff there and the therapy staff is top notch. However; the response times to the call button are very, very slow.”
“I cannot say enough good things about the therapists and the amount of time and dedication they have put in to her recovery.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Spring Lake Rehabilitation Center has a pattern of recurring deficiencies across resident assessments, medication management, and safety systems, with all 20 deficiencies corrected by the facility. The same issues with resident assessments and medical records have persisted across multiple surveys from 2022 to 2025, suggesting ongoing challenges with care planning processes. While no families have filed complaints and all violations were addressed, the repeated nature of these deficiencies warrants careful consideration during your visit.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Report COVID19 data to residents and families.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Spring Lake Rehabilitation Center
for profit
Clear Choice Healthcare
8 facilities nationwide
Chain avg rating: 3.7/5 · Rank 6 of 9
Owners
Samuel B Kellet Qtip Mrtl Tr
Owner · Organization
Key personnel
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Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
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Google Reviews
138 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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