Spring Lake Rehabilitation Center
Strong Medicare quality ratings; families often praise top-tier physical and occupational therapy. Still worth an in-person visit.
based on 105 Google reviews

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What this means for your family
While Spring Lake offers excellent rehabilitation therapy and a beautiful facility, the recurring reports of nursing neglect and slow response times are critical red flags. If you choose this facility, ensure you have a family member present frequently to advocate for your loved one, as the nursing staff's responsiveness appears inconsistent.
Google Reviews
Google Reviews
105 reviews on Google“Spring Lake Rehabilitation Center receives highly polarized reviews, with many families praising the facility's physical therapy department and clean, well-appointed environment. However, there is a recurring and serious pattern of complaints regarding nursing neglect, slow response times to call buttons, and poor communication during medical emergencies. Prospective families should weigh the strong rehabilitation outcomes against significant concerns regarding the quality of daily nursing care and staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Top-tier physical and occupational therapy
- Clean, modern, and well-decorated facility
- Professional and responsive administrative staff
- Excellent amenities like gardens and bistro
Concerns
- Slow or non-existent response to call buttons (mentioned by 5 reviewers)
- Neglect leading to serious medical complications (sepsis, bed sores, falls) (mentioned by 7 reviewers)
- Poor communication with families regarding patient status (mentioned by 4 reviewers)
- Rude or insensitive staff behavior (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 107 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has beautiful gardens and a bistro; how are these spaces incorporated into the daily social activities for residents?
- 2With the current staffing levels, what is your internal protocol for ensuring call buttons are answered promptly, especially during shift changes?
- 3Given the importance of proactive care, what specific systems do you have in place to monitor for and prevent skin integrity issues or falls?
- 4I see your administrative team is quite active in responding to feedback; what is your standard process for keeping families updated on a loved one's medical status or changes in care?
- 5How does your nursing team coordinate with the therapy department to ensure that medication management remains consistent during intensive rehabilitation sessions?
- 6Can you walk me through the training program for your staff regarding bedside manner and communication to ensure residents always feel treated with dignity and respect?
Personalized based on this facility's data
Key Review Excerpts
“My father was here for rehab. While the rehab staff were amazing, the nursing staff was not. A nurses incompetent error led to my father becoming septic and ultimately cost him his life.”
“The facility is very clean. There are some great care staff there and the therapy staff is top notch. However; the response times to the call button are very, very slow.”
“I cannot say enough good things about the therapists and the amount of time and dedication they have put in to her recovery.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Spring Lake Rehabilitation Center has a pattern of recurring deficiencies across resident assessments, medication management, and safety systems, with all 20 deficiencies corrected by the facility. The same issues with resident assessments and medical records have persisted across multiple surveys from 2022 to 2025, suggesting ongoing challenges with care planning processes. While no families have filed complaints and all violations were addressed, the repeated nature of these deficiencies warrants careful consideration during your visit.
Feb 13, 2025Routine10
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Dec 22, 2022Routine7
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 7, 2022Routine3
Infection Control Deficiencies
Report COVID19 data to residents and families.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Spring Lake Rehabilitation Center
for profit
Chain Affiliation
Clear Choice Healthcare
9 facilities nationwide
Chain avg rating: 3.7/5 · Rank 6 of 9
Ownership & Management
Owners
Samuel B Kellet Qtip Mrtl Tr
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
105 reviews from families & visitors
Official Website
Visit springlakerehab.com
Medicare data downloads
Original nursing home datasets
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