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Nursing HomeMedicaid Top Rated

Spring Lake Rehabilitation Center

Strong Medicare quality ratings; families often praise top-tier physical and occupational therapy. Still worth an in-person visit.

1540 6th St Nw, Winter Haven, FL 33881132 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 105 Google reviews

5
4
3
2
1
Spring Lake Rehabilitation Center Nursing Home in Winter Haven, FL — Street View
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What this means for your family

While Spring Lake offers excellent rehabilitation therapy and a beautiful facility, the recurring reports of nursing neglect and slow response times are critical red flags. If you choose this facility, ensure you have a family member present frequently to advocate for your loved one, as the nursing staff's responsiveness appears inconsistent.

Google Reviews

Google Reviews

105 reviews on Google
Spring Lake Rehabilitation Center receives highly polarized reviews, with many families praising the facility's physical therapy department and clean, well-appointed environment. However, there is a recurring and serious pattern of complaints regarding nursing neglect, slow response times to call buttons, and poor communication during medical emergencies. Prospective families should weigh the strong rehabilitation outcomes against significant concerns regarding the quality of daily nursing care and staff responsiveness.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean8.0Activities8.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Top-tier physical and occupational therapy
  • Clean, modern, and well-decorated facility
  • Professional and responsive administrative staff
  • Excellent amenities like gardens and bistro

Concerns

  • Slow or non-existent response to call buttons (mentioned by 5 reviewers)
  • Neglect leading to serious medical complications (sepsis, bed sores, falls) (mentioned by 7 reviewers)
  • Poor communication with families regarding patient status (mentioned by 4 reviewers)
  • Rude or insensitive staff behavior (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(4)'19(8)'21(15)'23(11)'25(9)'26(27)

Distribution · 107 analyzed

5
71
4
3
3
3
2
2
1
28

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has beautiful gardens and a bistro; how are these spaces incorporated into the daily social activities for residents?
  • 2With the current staffing levels, what is your internal protocol for ensuring call buttons are answered promptly, especially during shift changes?
  • 3Given the importance of proactive care, what specific systems do you have in place to monitor for and prevent skin integrity issues or falls?
  • 4I see your administrative team is quite active in responding to feedback; what is your standard process for keeping families updated on a loved one's medical status or changes in care?
  • 5How does your nursing team coordinate with the therapy department to ensure that medication management remains consistent during intensive rehabilitation sessions?
  • 6Can you walk me through the training program for your staff regarding bedside manner and communication to ensure residents always feel treated with dignity and respect?

Personalized based on this facility's data


Key Review Excerpts

My father was here for rehab. While the rehab staff were amazing, the nursing staff was not. A nurses incompetent error led to my father becoming septic and ultimately cost him his life.

Long-term resident's family · 2025☆☆☆☆

The facility is very clean. There are some great care staff there and the therapy staff is top notch. However; the response times to the call button are very, very slow.

Family member · 2023☆☆☆☆

I cannot say enough good things about the therapists and the amount of time and dedication they have put in to her recovery.

Long-term resident's family · 2019☆☆☆☆
Source: 105 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.86hrs
OK
Registered nurses for medical care
Total Nursing
4.59hrs
OK
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
28%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
FL
4.1%
Polk
3.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
19.4%
FL
11.5%
Polk
20.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
19.5%
FL
15.0%
Polk
20.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility7.3%
Better than Avg
Here
7.3%
US
15.4%
FL
8.7%
Polk
11.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
15.3%
FL
10.6%
Polk
16.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
FL
98.1%
Polk
96.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
79.7%
FL
94.7%
Polk
82.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
81.8%
FL
94.8%
Polk
90.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
FL
1.5%
Polk
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Near state avg (7.3)

Spring Lake Rehabilitation Center has a pattern of recurring deficiencies across resident assessments, medication management, and safety systems, with all 20 deficiencies corrected by the facility. The same issues with resident assessments and medical records have persisted across multiple surveys from 2022 to 2025, suggesting ongoing challenges with care planning processes. While no families have filed complaints and all violations were addressed, the repeated nature of these deficiencies warrants careful consideration during your visit.

Feb 13, 2025Routine
10
0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

Dec 22, 2022Routine
7
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jan 7, 2022Routine
3
0885Potential for harm · PatternCorrected

Infection Control Deficiencies

Report COVID19 data to residents and families.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Spring Lake Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Clear Choice Healthcare

Chain Size

9 facilities nationwide

Chain avg rating: 3.7/5 · Rank 6 of 9

Ownership & Management

Owners

Samuel B Kellet Qtip Mrtl Tr

Owner · Organization

Key personnel

Capital Funding Group, LLC5% or Greater Mortgage InterestClear Choice Health Care LLCManagerSbk Capital, LLCManagerBonner, EdwardManagerKennedy, DeborahManager
Source: Medicare provider data

Contact

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References & Resources

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