Windsor Park Rehab & Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in NY · Meets national RN staffing standard · Above average staffing · Low staff turnover (stable workforce) · $306,240 in fines · Very few deficiencies
What this means for your family
While some families report positive experiences with specific staff members, the recurring reports of hygiene issues and neglect are serious red flags. If you consider this facility, we strongly recommend conducting an unannounced visit to inspect the cleanliness of resident rooms and linens, and asking specifically about their protocols for monitoring high-needs patients.
Google Reviews
Google Reviews
34 reviews on Google“Windsor Park Rehab & Nursing Center receives highly polarized feedback, with a significant divide between glowing testimonials praising individual staff members and severe allegations regarding neglect and hygiene. Families considering this facility should be aware of recurring reports concerning poor cleanliness, inadequate linen changes, and concerns over the quality of medical care for vulnerable residents.”
Quality Themes
Tap a score for detailsStrengths
- Individual staff members noted for kindness
- Professional rehab therapy team
- 24/7 visitor accessibility
- Administrator involvement
Concerns
- Poor hygiene and cleanliness of rooms/linens (mentioned by 3 reviewers)
- Inattentive or rude nursing staff (mentioned by 3 reviewers)
- Understaffing and inadequate care for high-needs patients (mentioned by 3 reviewers)
- Concerns regarding medication management and medical oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to family feedback online; how do you use that input to improve the daily experience for residents?
- 2Given the recent focus on facility maintenance, what is your current protocol for ensuring room cleanliness and the regular laundering of linens?
- 3With your 5-star staffing rating, how do you ensure that your team remains attentive and responsive to the specific needs of residents throughout the entire shift?
- 4Could you walk me through your process for medication management and how you coordinate with physicians to ensure oversight for residents with complex health needs?
- 5What specific activities or social programs are available to help residents feel engaged and part of the community here?
- 6In the event of a medical emergency, what is your protocol for notifying family members and coordinating care with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“Doris Bedasee is the sweetest person there. She took care of my grandparents in the kindest warmest way. She tended to their every need and all they do is rave about how great she is.”
“Linen seem to be a big problem here i purposely left a mark on my dads sheets and came to visit him three days later and the same sheets were on his bed.”
“The rooms are dirty housekeeping doesn’t clean well at all, clean my mom’s side of the room yesterday. The NURSES don’t seem to care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 11 deficiencies over recent years, with concerning issues in resident rights, protection from abuse and neglect, and medication management. The most recent complaints in 2024 involved violations of residents' dignity and self-determination rights, improper use of restraints, and facility administration problems. While all deficiencies show correction dates, the pattern of repeated complaints suggests ongoing care quality concerns families should investigate thoroughly before placement.
Oct 3, 2024Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 30, 2024Complaint8
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Oct 24, 2023Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Sep 1, 2022Routine4
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Oct 29, 2019Routine1
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Federal Penalties
Fine
Jun 30, 2024
$306,240
Ownership & Operations
Who Operates This Facility
Windsor Park Rehab & Nursing Center
for profit
Ownership & Management
Owners
Estate of Zvi Kupfer
Owner · Organization
Kupfer, Joyce
Owner
Landa, David
Owner
Re, Robert
Owner
Rubin, Susan
Owner
Salamon, Menajem
Owner
Salamon, Tirtza
Owner
Unger, Kevin
Owner
Unger, Todd
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit windsorparknh.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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