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Nursing HomeMedicaid Investigative

Windsor Park Rehab & Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

212 40 Hillside Avenue, Queens Village · Queens Village, NY 1142770 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 34 Google reviews

5
4
3
2
1
Windsor Park Rehab & Nursing Center Nursing Home in Queens Village, NY — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)

Below average in NY · Meets national RN staffing standard · Above average staffing · Low staff turnover (stable workforce) · $306,240 in fines · Very few deficiencies

Source: Medicare data

What this means for your family

While some families report positive experiences with specific staff members, the recurring reports of hygiene issues and neglect are serious red flags. If you consider this facility, we strongly recommend conducting an unannounced visit to inspect the cleanliness of resident rooms and linens, and asking specifically about their protocols for monitoring high-needs patients.

Google Reviews

Google Reviews

34 reviews on Google
Windsor Park Rehab & Nursing Center receives highly polarized feedback, with a significant divide between glowing testimonials praising individual staff members and severe allegations regarding neglect and hygiene. Families considering this facility should be aware of recurring reports concerning poor cleanliness, inadequate linen changes, and concerns over the quality of medical care for vulnerable residents.

Quality Themes

Tap a score for details
Food10.0Staff5.0Clean1.0Activities8.0Meds2.0Memory1.0Comms3.0ValueN/A

Strengths

  • Individual staff members noted for kindness
  • Professional rehab therapy team
  • 24/7 visitor accessibility
  • Administrator involvement

Concerns

  • Poor hygiene and cleanliness of rooms/linens (mentioned by 3 reviewers)
  • Inattentive or rude nursing staff (mentioned by 3 reviewers)
  • Understaffing and inadequate care for high-needs patients (mentioned by 3 reviewers)
  • Concerns regarding medication management and medical oversight (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.22022(25)3.02024(2)3.22025(5)2.02026(4)

Distribution · 36 analyzed

5
22
4
4
3
0
2
0
1
10
24 reviews posted between Sep 4, 2022Sep 4, 2022 · 17 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that you are very active in responding to family feedback online; how do you use that input to improve the daily experience for residents?
  • 2Given the recent focus on facility maintenance, what is your current protocol for ensuring room cleanliness and the regular laundering of linens?
  • 3With your 5-star staffing rating, how do you ensure that your team remains attentive and responsive to the specific needs of residents throughout the entire shift?
  • 4Could you walk me through your process for medication management and how you coordinate with physicians to ensure oversight for residents with complex health needs?
  • 5What specific activities or social programs are available to help residents feel engaged and part of the community here?
  • 6In the event of a medical emergency, what is your protocol for notifying family members and coordinating care with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

Doris Bedasee is the sweetest person there. She took care of my grandparents in the kindest warmest way. She tended to their every need and all they do is rave about how great she is.

Memory care family member · 2022★★★★★

Linen seem to be a big problem here i purposely left a mark on my dads sheets and came to visit him three days later and the same sheets were on his bed.

Long-term resident's family · 2025☆☆☆☆

The rooms are dirty housekeeping doesn’t clean well at all, clean my mom’s side of the room yesterday. The NURSES don’t seem to care.

Long-term resident's family · 2022☆☆☆☆
Source: 34 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.06hrs
OK
Registered nurses for medical care
Total Nursing
3.84hrs
94%
All nurses + aides combined
Staff Turnover
21%
Lower is better (< 30% = good)
RN Turnover
17%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

14

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
12.1%
NY
18.9%
Queens
28.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
19.5%
NY
13.3%
Queens
11.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.2%
Better than Avg
Here
11.2%
US
19.4%
NY
20.2%
Queens
14.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NY
91.3%
Queens
92.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.1%
Better than Avg
Here
10.1%
US
15.5%
NY
13.8%
Queens
10.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NY
95.3%
Queens
96.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
NY
77.0%
Queens
72.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
NY
78.8%
Queens
78.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NY
1.2%
Queens
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Well below state avg (7.6)
11 complaint-triggered
$306,240 in fines

Families have filed multiple complaints against this facility, triggering 11 deficiencies over recent years, with concerning issues in resident rights, protection from abuse and neglect, and medication management. The most recent complaints in 2024 involved violations of residents' dignity and self-determination rights, improper use of restraints, and facility administration problems. While all deficiencies show correction dates, the pattern of repeated complaints suggests ongoing care quality concerns families should investigate thoroughly before placement.

Oct 3, 2024Routine
5
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Jun 30, 2024Complaint
8
0550Immediate jeopardy · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Immediate jeopardy · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0578Immediate jeopardy · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0603Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0604Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0835Potential for harm · WidespreadCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0841Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.

Oct 24, 2023Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Sep 1, 2022Routine
4
0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

Oct 29, 2019Routine
1
0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

Federal Penalties

Fine

Jun 30, 2024

$306,240

Ownership & Operations

Who Operates This Facility

Owner / Operator

Windsor Park Rehab & Nursing Center

Organization Type

for profit

Ownership & Management

Owners

Estate of Zvi Kupfer

Owner · Organization

10%

Kupfer, Joyce

Owner

10%

Landa, David

Owner

29%

Re, Robert

Owner

10%

Rubin, Susan

Owner

15%

Salamon, Menajem

Owner

8%

Salamon, Tirtza

Owner

6%

Unger, Kevin

Owner

5%

Unger, Todd

Owner

5%

Key personnel

Gewirtz, JonathanW-2 Managing EmployeeGewirtz, JonathanOfficer / DirectorGewirtz, JonathanManagerLanda, DavidManagerGoldman-Abramchik, DavidGeneral Partnership Interest
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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