New Glen Oaks Nursing Home, INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 91 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and compassionate, small-scale environment, making it a strong candidate for rehabilitation. However, families should be aware of the outdated physical plant and potential communication gaps; we recommend visiting in person to verify current staffing levels and ensuring you have direct contact information for the nursing unit.
Google Reviews
Google Reviews
91 reviews on Google“New Glen Oaks Nursing Home is a small, intimate facility that receives high praise for its compassionate, hands-on administrative team and effective rehabilitation services. While many families appreciate the personalized, family-like atmosphere, some reviewers have raised serious concerns regarding facility maintenance, outdated decor, and occasional lapses in communication or responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly attentive and compassionate nursing and CNA staff
- Effective, goal-oriented physical and occupational therapy
- Small, intimate, and family-oriented environment
- Proactive and accessible administrative leadership
Concerns
- Facility is outdated and in need of physical renovations (mentioned by 3 reviewers)
- Communication issues and difficulty reaching staff via phone (mentioned by 3 reviewers)
- Inconsistent responsiveness to call buttons or patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 91 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility has a more intimate size of 60 residents, how do you foster a sense of community and keep residents engaged in daily activities?
- 2I noticed the facility has a very strong reputation for therapy services; could you explain how your physical and occupational therapy teams coordinate with nursing staff to meet individual resident goals?
- 3With the building being an older structure, what are your current plans or timelines for any physical renovations or facility upgrades?
- 4What is the best way for family members to stay in close communication with staff, and how do you ensure that requests or concerns are addressed promptly?
- 5Regarding medication management, what specific protocols or safety checks do you have in place to ensure accuracy and consistency for your residents?
- 6How does your team prioritize and manage response times when a resident uses their call button, especially during busy shift changes?
Personalized based on this facility's data
Key Review Excerpts
“She couldn't have spoken more highly of her physical therapists, Harry and Amira - to the point where I was shocked that words of such high praise were coming out of my mom's mouth!”
“The facility is extremely outdated but the PT and OT therapists were excellent and the staff was very nice.”
“There is no receptionist at the main entrance. I was also annoyed that it took so long for the pharmacy to bring my mom's Parkinson's meds her first day.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
New Glen Oaks shows a pattern of deficiencies primarily in electrical system maintenance, fire safety equipment, and care planning documentation across three surveys from 2019-2024. While all violations have been corrected by the facility, recurring issues with electrical equipment testing and resident assessment reporting suggest ongoing operational challenges that families should discuss during visits to understand current improvements.
Jun 10, 2024Routine10
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Aug 10, 2022Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nov 25, 2019Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Federal Penalties
Fine
Feb 12, 2024
$4,178
Fine
Jan 22, 2024
$10,256
Fine
Jan 8, 2024
$2,659
Fine
Jan 2, 2024
$2,117
Fine
Dec 11, 2023
$4,233
Ownership & Operations
Who Operates This Facility
New Glen Oaks Nursing Home, INC
for profit
Ownership & Management
Owners
Greenbaum, Abe
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit newglenoaks.com
Medicare data downloads
Original nursing home datasets
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