Windsor Nursing and Rehabilitation Center of Morgan
Strong Medicare quality ratings; families often praise compassionate physical therapy and rehab team. Still worth an in-person visit.
based on 100 Google reviews
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What this means for your family
This facility offers excellent rehabilitation and activity programs that can greatly improve a resident's quality of life. However, families must remain extremely vigilant regarding communication and medical oversight, as multiple reviewers have documented failures in notifying families of injuries and serious lapses in patient care.
Google Reviews
Google Reviews
100 reviews on Google“Families considering Windsor Nursing and Rehabilitation Center of Morgan will find a facility with highly praised physical therapy and activity programs, often described as a warm and welcoming community. However, there are serious, recurring allegations regarding medical neglect, lack of communication following incidents, and severe issues with staff professionalism and theft. While many recent reviews highlight a kind and attentive nursing staff, the presence of critical reports regarding patient safety and hygiene cannot be ignored.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate physical therapy and rehab team
- Engaging and active resident programs
- Welcoming and friendly administrative staff
- Clean and well-maintained environment
Concerns
- Serious allegations of medical neglect and patient safety incidents (mentioned by 3 reviewers)
- Lack of timely communication regarding patient status or falls (mentioned by 2 reviewers)
- Issues with staff professionalism and attitude (mentioned by 3 reviewers)
- Inconsistent food quality and nutrition (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 103 analyzed
How They Respond to Reviews
The owner uses a mix of personalized, warm responses for positive reviews and a standardized, professional template for negative reviews. While positive responses often name specific staff members mentioned by the reviewer, negative responses rely on a repetitive script focused on 'sharing with leadership' and inviting further discussion via email.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through reviews; how does the leadership team ensure that families are kept updated on a loved one's status and any changes in their health?
- 2We have heard great things about the physical therapy and rehab team here; could you tell us more about how the therapists work with residents to regain their independence?
- 3What specific protocols are in place to ensure medication management is handled accurately and that there are no delays in care?
- 4How does the facility manage resident safety and monitoring, especially during the night or during unexpected incidents like a fall?
- 5Could you describe the daily activity calendar and how you ensure residents stay engaged and active in the community?
- 6What steps are taken to ensure consistent nutrition and high-quality dining experiences for all residents during meal times?
Personalized based on this facility's data
Key Review Excerpts
“The ladies in therapy are awesome and the staff is amazing..they made my family feel welcomed and loved on top of providing the care we came here for”
“My stepmother fell at this facility on 02/09, and our family was not properly notified. The facility claims my father was contacted and that it is documented in their notes; however, that is not accurate.”
“The building is very wheelchair-friendly, with multiple floors and elevators that make it easy for him to get around comfortably. They offer resident activities every single day, which keeps him engaged and involved.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 12 complaints that triggered inspections, revealing repeated issues with resident protection from abuse and neglect, medication management, and facility safety. Key problems include accident hazards, medication errors, fire safety violations, and failures in abuse prevention policies that have persisted across multiple surveys from 2023 through 2025, suggesting ongoing compliance challenges rather than isolated incidents.
Jul 8, 2025Routine9
Construction Deficiencies
Install noncombustible or limited-combustible interior walls.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Mar 27, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jun 18, 2024Routine14
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jun 18, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 20, 2024Complaint1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Dec 16, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Dec 16, 2023
$8,385
Fine
Aug 23, 2023
$7,618
Ownership & Operations
Who Operates This Facility
Val Verde County Hospital District
for profit
REGENCY IHS OF CORPUS CHRISTI MANOR LLC
DIANA URISTA
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 52 of 67
Ownership & Management
Owners
Val Verde County Hospital District
Owner · Organization
Regency Ihs of Corpus Christi Manor LLC
Owner · Organization
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Leased Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Integrated Health Services LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
100 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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