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Nursing HomeMedicaid Investigative

San Rafael Nursing and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3050 Sunnybrook Rd., Central City · Corpus Christi, TX 78415178 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 30 Google reviews

5
4
3
2
1
San Rafael Nursing and Rehabilitation Center Nursing Home in Corpus Christi, TX — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (24 vs median 8.0)

Bottom 25% in Texas · Critically understaffed (RN) · Worst in BOOKER HOSPITAL DISTRICT chain · $88,828 in fines

Source: Medicare data

What this means for your family

This facility offers an excellent rehabilitation program and a dedicated event planner for resident engagement. However, families must be extremely vigilant regarding facility cleanliness and weekend staffing, as multiple reports indicate significant lapses in hygiene and responsiveness during off-hours.

Google Reviews

Google Reviews

30 reviews on Google
Families considering San Rafael should weigh the highly praised rehabilitation and nursing teams against serious allegations of neglect and poor facility maintenance. While many reviewers highlight compassionate care and excellent physical therapy, several others report severe issues including theft, hygiene concerns, and inadequate staffing on weekends.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean2.0Activities9.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate rehabilitation and therapy teams
  • Warm and welcoming nursing staff
  • Engaging resident activities and events
  • Effective admission coordination

Concerns

  • Inadequate staffing levels, particularly on weekends (mentioned by 2 reviewers)
  • Poor facility cleanliness and maintenance (mold, pests, rundown bathrooms) (mentioned by 3 reviewers)
  • Communication difficulties with administration and staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(4)'21(4)'23(4)'26(2)

Distribution · 32 analyzed

5
15
4
2
3
2
2
2
1
11

How They Respond to Reviews

50%response rate
Good

The owner provides personalized responses to positive reviews, often naming specific staff members mentioned by the reviewer. For negative reviews, the owner uses a consistent strategy of citing 'new ownership and management' as a solution to past or current issues.

Questions for Your Tour

  • 1We've heard wonderful things about your rehabilitation and therapy teams; could you tell us more about how they work with residents to regain their strength?
  • 2What specific steps are being taken to ensure the facility is kept clean, well-maintained, and comfortable for all residents?
  • 3How do you ensure that communication remains clear and consistent between the nursing staff and family members, especially during the weekends?
  • 4Could you describe what a typical day looks like regarding resident activities and social events to keep everyone engaged?
  • 5What is the protocol for handling medical emergencies or urgent care needs during the night or on weekends when fewer staff members are present?
  • 6We noticed you are very active in responding to feedback; how does the administration use resident and family suggestions to improve dining and food services?

Personalized based on this facility's data


Key Review Excerpts

The rehab team work diligently together to help each resident improve their quality of life!

Rehab patient's family · 2023★★★★★

I can sleep well knowing my mother is in good hands and well taken care of.

Long-term resident's family · 2021★★★★★

Some of the employees are good but you also have some not do good. I wish more people would go see relative on weekends. They don't have enough staff.

Rehab patient · 2022☆☆☆☆
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.15hrs
20%
Registered nurses for medical care
Total Nursing
3.06hrs
75%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

7

measures

Mixed Results

6

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility79.3%
Worse than Avg
Here
79.3%
US
95.5%
TX
98.0%
Nueces
96.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
12.1%
TX
2.5%
Nueces
0.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.0%
Mixed vs Avgs
Here
13.0%
US
15.4%
TX
9.4%
Nueces
5.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.8%
Mixed vs Avgs
Here
12.8%
US
19.4%
TX
14.2%
Nueces
12.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.9%
Worse than Avg
Here
24.9%
US
19.5%
TX
18.4%
Nueces
21.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility16.7%
Worse than Avg
Here
16.7%
US
14.4%
TX
16.1%
Nueces
11.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility43.9%
Worse than Avg
Here
43.9%
US
81.8%
TX
89.2%
Nueces
88.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility45.2%
Worse than Avg
Here
45.2%
US
79.7%
TX
88.0%
Nueces
85.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.9%
Worse than Avg
Here
2.9%
US
1.6%
TX
1.5%
Nueces
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

24deficiencies
4penalties
Well above state avg (9.1)
40 complaint-triggered
$88,828 in fines

This facility shows a concerning pattern of persistent safety and care issues, with families filing 40 complaints that triggered inspections. The most recurring problems involve accident prevention and safety hazards, medication management errors, and maintaining proper medical records. While the facility corrects deficiencies when cited, the same issues repeatedly surface across multiple surveys, particularly safety hazards that have appeared in complaint-triggered inspections from 2023 through 2025, suggesting ongoing challenges with sustained improvements.

Dec 1, 2025Complaint
4
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 27, 2025Complaint
4
0805Immediate jeopardy · IsolatedResolved (past non-compliance)

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 21, 2025Complaint
4
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Mar 6, 2025Routine
19
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0801Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Mar 6, 2025Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Feb 6, 2025Complaint
3
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

Federal Penalties

Fine

Oct 27, 2025

$26,685

Fine

Aug 21, 2025

$24,845

Fine

Dec 14, 2023

$10,036

Fine

Jul 17, 2023

$27,262

Ownership & Operations

Who Operates This Facility

Owner / Operator

Booker Hospital District

Organization Type

for profit

Management Company

SAN RAFAEL LTC INC

Administrator

RONALD C BYERS

Ownership & Management

Owners

Booker Hospital District

Owner · Organization

100%

Key personnel

Hoover, ShawnOfficer / DirectorSan Rafael Operations INC.ManagerSchindele, WilliamManagerBilly Schindele 2020 Irrv TrAdp of the SnfSan Rafael Leasing LLCAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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