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Strong Medicare quality ratings; public reviewers often praise compassionate memory care staff. Still worth an in-person visit.
based on 47 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Brookdale Trinity Towers has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: compassionate memory care staff and excellent dining and food quality. Review the component ratings and current source records before deciding.
Families often praise the facility for its exceptional memory care staff, beautiful bay views, and high-quality dining experiences. However, there are significant concerns regarding inconsistent staff professionalism and instances of unresponsive call buttons during critical care moments.
Quality Themes
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Concerns
Rating Trends
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Distribution · 116 analyzed
The owner uses highly templated, repetitive responses that rely on directing users to corporate contact information or claiming management review. While they personalize the responses with the reviewer's name, they rarely address the specific substance of the complaint beyond acknowledging it.
Personalized based on this facility's data
Key Review Excerpts
“The staff is quick to answer all our questions. They periodically call us to check if we have any concerns. The food is excellent, the place is very clean, and every single working member of this facility is courteous.”
“The facility itself needs to be updated, but we are impressed by the care and compassion provided to residents. The activity director, Rossana, creates a warm, inviting, and energetic environment.”
“My mother was supposed to be there for 2 weeks and had to be taken to the Emergency room after 2 day's due to the lack of care. They do not come when you use the call button and stand in the hall talking and laughing as you yell for help from the room.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
4
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaint reports resulting in deficiencies, with recurring issues in care planning, infection control, and food safety appearing across multiple surveys from 2023 to 2025. The facility has struggled with developing complete resident care plans and maintaining proper infection prevention programs, with these problems persisting over time despite corrections. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration during your visit.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Dec 2, 2023
$16,449
Trinity Towers Limited Partnership
for profit
KATHY ADAMS
Brookdale Senior Living
14 facilities nationwide
Chain avg rating: 2.0/5 · Rank 1 of 3 (Highest rating)
Owners
American Retirement Corporation
Owner (parent company) · Organization
Brookdale Senior Living INC
Owner (parent company) · Organization
Kussow, Dawn
Owner (parent company)
White, Chadwick
Owner (parent company)
Asher, Jordan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Drayton, Claudia
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Fioravanti, Mark
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Freed, Victoria
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Hausman, Joshua
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
La Marre, Kevin
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Mace, Elizabeth
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Warren, Denise
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Wielansky, Lee
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
47 reviews from families & visitors
Official Website
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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