Windsor Gardens Convalescent Hospital
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 57 Google reviews

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What this means for your family
The admissions process at Windsor Gardens is highly regarded for its compassion and ease of use. However, families should be extremely vigilant regarding nighttime nursing response times and wound care management, as recent reviews indicate serious lapses in these areas.
Google Reviews
Google Reviews
57 reviews on Google“Families often praise the admissions team, specifically Tania, for being exceptionally helpful, compassionate, and professional during the transition process. While many reviewers highlight high-quality medical care from Dr. Hourani and a clean environment, there are serious, recurring allegations regarding nighttime neglect, wound care mismanagement, and communication breakdowns with families.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and helpful admissions staff
- Clean and well-maintained facility
- High-quality medical oversight from Dr. Hourani
- Effective rehabilitation and physical therapy services
Concerns
- Neglect or slow response times during night shifts (mentioned by 2 reviewers)
- Inadequate wound care and infection management (mentioned by 2 reviewers)
- Difficulty communicating with staff or reaching patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
The owner uses templated, polite responses for positive reviews that fail to acknowledge specific details mentioned by reviewers. For negative reviews, they provide a standardized redirection to private channels due to privacy regulations.
Questions for Your Tour
- 1We've heard great things about the medical oversight from Dr. Hourani; how does his leadership influence the day-to-day clinical care for residents?
- 2Since we want to ensure our loved one is always well-attended to, what specific protocols are in place to ensure timely responses from staff during the overnight hours?
- 3Could you walk us through your current processes for medication management and how you ensure accuracy and safety for every dose?
- 4How does the facility approach wound care and infection prevention to keep residents healthy and comfortable?
- 5We'd love to know more about the dining experience—could you tell us about the meal planning and how you ensure the food is both nutritious and enjoyable?
- 6What is the best way for our family to stay in regular, easy contact with the nursing staff and receive updates on our loved one's well-being?
Personalized based on this facility's data
Key Review Excerpts
“Windsor Gardens saved my wife’s life. Under the direction of care of the incredible Dr. Hourani, the staff gave my wife wonderful care and comfort.”
“I was a patient at this facility which for a 34 year old can be an unpleasant experience, but the staff here made it bearable and were extremely kind and helpful.”
“I’m I current resident here they do not take care of patients at nighttime I have my call button pressed since 245AM it is now 627am and still no help”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with families filing 55 complaint-triggered deficiencies across 108 total violations. The most recurring problems involve medication management errors, inadequate care planning and treatment, and issues with resident rights and dignity. While all deficiencies show correction dates, the persistent pattern of medication errors and care quality issues across multiple recent surveys suggests ongoing operational challenges that families should carefully evaluate before placement.
Aug 14, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jul 29, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 2, 2025Routine21
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 12, 2025Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Jan 24, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 5, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Federal Penalties
Fine
Jan 23, 2024
$37,882
Payment Denial
Nov 4, 2023
18-day denial
Ownership & Operations
Who Operates This Facility
Windsor Gardens Convalescent Hospital
for profit
Chain Affiliation
Windsor
23 facilities nationwide
Chain avg rating: 2.3/5 · Rank 9 of 19
Ownership & Management
Owners
Antelope Holdings II, LLC
Owner · Organization
Antelope Holdings III, LLC
Owner · Organization
9560 Pico LLC
Owner (parent company) · Organization
Pico Ar LLC
Owner (parent company) · Organization
Robin, Aaron
Owner (parent company)
Tress, Avrohom
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
57 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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