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Nursing HomeMedicaid

Windsor Gardens Convalescent Hospital

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

915 S. Crenshaw Blvd., Central La · Los Angeles, CA 9001998 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 57 Google reviews

5
4
3
2
1
Windsor Gardens Convalescent Hospital Nursing Home in Los Angeles, CA — Street View
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What this means for your family

The admissions process at Windsor Gardens is highly regarded for its compassion and ease of use. However, families should be extremely vigilant regarding nighttime nursing response times and wound care management, as recent reviews indicate serious lapses in these areas.

Google Reviews

Google Reviews

57 reviews on Google
Families often praise the admissions team, specifically Tania, for being exceptionally helpful, compassionate, and professional during the transition process. While many reviewers highlight high-quality medical care from Dr. Hourani and a clean environment, there are serious, recurring allegations regarding nighttime neglect, wound care mismanagement, and communication breakdowns with families.

Quality Themes

Tap a score for details
Food4.0Staff7.0Clean9.0ActivitiesN/AMeds1.0MemoryN/AComms3.0ValueN/A

Strengths

  • Compassionate and helpful admissions staff
  • Clean and well-maintained facility
  • High-quality medical oversight from Dr. Hourani
  • Effective rehabilitation and physical therapy services

Concerns

  • Neglect or slow response times during night shifts (mentioned by 2 reviewers)
  • Inadequate wound care and infection management (mentioned by 2 reviewers)
  • Difficulty communicating with staff or reaching patients (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(6)'20(2)'22(6)'24(6)'25(5)

Distribution · 60 analyzed

5
43
4
3
3
2
2
3
1
9
11 reviews posted between Mar 21, 2023Mar 22, 2023 · 11 were 5-star

How They Respond to Reviews

3%response rate
Generic

The owner uses templated, polite responses for positive reviews that fail to acknowledge specific details mentioned by reviewers. For negative reviews, they provide a standardized redirection to private channels due to privacy regulations.

Questions for Your Tour

  • 1We've heard great things about the medical oversight from Dr. Hourani; how does his leadership influence the day-to-day clinical care for residents?
  • 2Since we want to ensure our loved one is always well-attended to, what specific protocols are in place to ensure timely responses from staff during the overnight hours?
  • 3Could you walk us through your current processes for medication management and how you ensure accuracy and safety for every dose?
  • 4How does the facility approach wound care and infection prevention to keep residents healthy and comfortable?
  • 5We'd love to know more about the dining experience—could you tell us about the meal planning and how you ensure the food is both nutritious and enjoyable?
  • 6What is the best way for our family to stay in regular, easy contact with the nursing staff and receive updates on our loved one's well-being?

Personalized based on this facility's data


Key Review Excerpts

Windsor Gardens saved my wife’s life. Under the direction of care of the incredible Dr. Hourani, the staff gave my wife wonderful care and comfort.

Long-term resident's family · 2023★★★★★

I was a patient at this facility which for a 34 year old can be an unpleasant experience, but the staff here made it bearable and were extremely kind and helpful.

Rehab patient · 2023★★★★★

I’m I current resident here they do not take care of patients at nighttime I have my call button pressed since 245AM it is now 627am and still no help

Current resident · 2025☆☆☆☆
Source: 57 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.23hrs
31%
Registered nurses for medical care
Total Nursing
3.81hrs
93%
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

7

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility82.8%
Worse than Avg
Here
82.8%
US
95.5%
CA
98.2%
Los angeles
97.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.7%
Better than Avg
Here
4.7%
US
19.4%
CA
10.7%
Los angeles
9.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
15.3%
CA
10.5%
Los angeles
9.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
15.5%
CA
11.7%
Los angeles
11.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility89.0%
Worse than Avg
Here
89.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.1%
Better than Avg
Here
10.1%
US
19.5%
CA
13.7%
Los angeles
10.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility47.8%
Worse than Avg
Here
47.8%
US
79.8%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility50.2%
Worse than Avg
Here
50.2%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

21deficiencies
2penalties
Above state avg (15.4)
50 complaint-triggered
$37,882 in fines

This facility has significant concerns with families filing 55 complaint-triggered deficiencies across 108 total violations. The most recurring problems involve medication management errors, inadequate care planning and treatment, and issues with resident rights and dignity. While all deficiencies show correction dates, the persistent pattern of medication errors and care quality issues across multiple recent surveys suggests ongoing operational challenges that families should carefully evaluate before placement.

Aug 14, 2025Complaint
2
0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jul 29, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 2, 2025Routine
21
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 12, 2025Complaint
1
0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

Jan 24, 2025Complaint
1
0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Nov 5, 2024Complaint
1
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Federal Penalties

Fine

Jan 23, 2024

$37,882

Payment Denial

Nov 4, 2023

18-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Windsor Gardens Convalescent Hospital

Organization Type

for profit

Chain Affiliation

Chain Name

Windsor

Chain Size

23 facilities nationwide

Chain avg rating: 2.3/5 · Rank 9 of 19

Ownership & Management

Owners

Antelope Holdings II, LLC

Owner · Organization

50%

Antelope Holdings III, LLC

Owner · Organization

50%

9560 Pico LLC

Owner (parent company) · Organization

Pico Ar LLC

Owner (parent company) · Organization

Robin, Aaron

Owner (parent company)

Tress, Avrohom

Owner (parent company)

Key personnel

Robin, AaronOfficer / DirectorTress, AvrohomOfficer / DirectorRobin, AaronOfficer / DirectorTress, AvrohomOfficer / DirectorNewgen Administrative Services, LLCManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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