Mugunghwa Silvertown
Limited public data on Mugunghwa Silvertown. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 8 Google reviews
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What this means for your family
The most recent report of verbal abuse by nursing staff is a critical red flag that requires immediate investigation. If you are considering this facility, you must personally verify the current culture of care and staff-to-patient interactions, as the recent trend is significantly negative.
Google Reviews
Google Reviews
8 reviews on Google“Families should exercise extreme caution due to a recent, highly serious allegation of verbal abuse and unprofessional behavior by nursing staff. While older reviews suggest a clean environment where residents appeared happy, the most recent feedback indicates a significant breakdown in care quality and staff conduct.”
Quality Themes
Tap a score for detailsStrengths
- Cleanliness of the facility
- Positive atmosphere for residents in older reviews
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1It is wonderful to see how much care goes into keeping the facility so clean; what are your specific protocols for maintaining that high standard of cleanliness daily?
- 2We noticed you are very engaged with your community; how do you typically like to communicate with families regarding resident updates?
- 3What kind of daily activities or social outings do you have planned to help residents enjoy the positive atmosphere here?
- 4Could you walk us through the process for handling medical emergencies or sudden changes in a resident's health during the night?
- 5How do you approach training and supporting your team to ensure every resident receives consistent, high-quality care?
- 6With a cozy community of 56 residents, how do you ensure that each person's individual care plan is closely monitored and updated?
Personalized based on this facility's data
Key Review Excerpts
“Very abusive staff. Was in lobby area and heard staff/nurse yelling at patient and blaming patient regarding diaper. Then when I went towards said nurse, she changed her attitude and pretended to be nice after I caught her verbally abusing the patient”
“정결하여 계시는 분들이 행복해 보였어요.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 18, 2026OtherClean
FACILITY EVALUATION REPORT
May 7, 2026OtherClean
FACILITY EVALUATION REPORT
Aug 21, 2025ComplaintClean
This report details a complaint investigation regarding allegations of racial discrimination. The investigation, conducted by Tena Herrera, found no sufficient evidence to support the allegations. Consequently, the complaint was deemed unsubstantiated.
May 23, 2025InspectionClean
The inspection identified multiple deficiencies across several critical areas, including medication administration, staff health screening, and required liability insurance coverage. Most notably, the failure to properly administer medications was cited as a Type A deficiency, indicating an immediate risk to resident health. Several Type B deficiencies relate to documentation, training compliance, and insurance maintenance.
Jul 1, 2024InspectionClean
The facility underwent an annual inspection conducted by an LPA. The report indicates that the facility is adhering to operational requirements across several areas, including infection control, physical plant safety, staffing, and food service. No specific deficiencies were cited in the provided narrative sections.
Jul 10, 2023InspectionClean
The facility underwent an unannounced annual required visit. The inspection found that the facility was well-maintained, with adequate staffing, clean common areas, and proper safety equipment. No deficiencies were cited during this inspection visit.
Jun 17, 2022InspectionClean
The facility underwent an unannounced Annual Required / Infection Control visit. The inspector noted that all areas inspected, including common areas, resident rooms, and facilities, were clean and appeared comfortable. The report explicitly states that no deficiencies were observed, and therefore, no citations were issued.
Nov 1, 2021ComplaintClean
COMPLAINT INVESTIGATION REPORT
Ownership & Operations
Who Operates This Facility
S.m. Healthcare, INC.
ESTHER HONG
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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