Alcott Rehabilitation Hospital
Strong Medicare quality ratings; families often praise exceptional rehabilitation and physical therapy. Still worth an in-person visit.
based on 46 Google reviews
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What this means for your family
This facility offers highly effective physical therapy and has a reputation for successful post-stroke recovery. However, you must be vigilant regarding hygiene and responsiveness, as multiple recent reviews report instances of patients being left in soiled clothing and staff being dismissive of call lights.
Google Reviews
Google Reviews
46 reviews on Google“Families seeking rehabilitation services may find high-quality physical therapy and a compassionate nursing team, as several reviewers praise the facility's ability to aid recovery after strokes or surgeries. However, there are significant and recurring allegations of neglect, including poor hygiene management and unresponsive staff, alongside concerns regarding rude communication from certain personnel.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy
- Compassionate and professional nursing staff
- Clean and well-maintained facilities
- Supportive admissions process
Concerns
- Neglect regarding hygiene and incontinence care (mentioned by 2 reviewers)
- Rude or dismissive staff behavior (mentioned by 4 reviewers)
- Slow response times to call lights/paging (mentioned by 2 reviewers)
- Difficulty communicating with front desk/administration (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
The owner uses personalized greetings and acknowledges specific family members mentioned in reviews. For negative feedback, they consistently attempt to move the conversation to a private channel to address grievances directly.
Questions for Your Tour
- 1I've heard wonderful things about the physical therapy and rehab programs here; could you tell me more about how the therapists work with residents to reach their goals?
- 2How does the nursing team manage call light response times to ensure residents get help quickly when they need it?
- 3What specific steps are in place to ensure that personal hygiene and daily grooming needs are consistently met for every resident?
- 4We want to make sure we stay in the loop; what is the best way for family members to communicate with the administration or front desk regarding updates?
- 5Could you describe what a typical day looks like for residents, including meal times and any social activities or outings available?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The therapists were exceptional as well, and were very encouraging and supportive, according to my mom.”
“The nursing home admin director Mrs. Nelda was the BEST.. she understood our situation, went out of the way to help my mom to admit and all nursing, care team, best rehab team ..”
“After several weeks of therapy and loving care he slowly regained his strength and has become mentally more alert.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints that led to 16 federal deficiencies, signaling ongoing concerns about care quality and safety. The facility struggles most with infection control (appearing across multiple surveys), resident rights issues, and safety hazards. While most individual violations have been corrected, the pattern of repeated problems in infection control and recent uncorrected emergency preparedness and fire safety issues suggest persistent operational challenges that families should carefully consider.
Dec 23, 2025Complaint2
Resident Rights Deficiencies
Give the resident's representative the ability to exercise the resident's rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Dec 4, 2025Routine14
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Environmental Deficiencies
Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
May 14, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 4, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 18, 2024Routine17
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Environmental Deficiencies
Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Oct 18, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 18, 2024
$8,824
Fine
Jul 7, 2023
$11,455
Ownership & Operations
Who Operates This Facility
Alcott Rehabilitation Hospital
for profit
Chain Affiliation
David Johnson
47 facilities nationwide
Chain avg rating: 3.2/5 · Rank 17 of 45
Ownership & Management
Owners
Inland Medical Enterprises INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit alcottrehabilitation.com
Medicare data downloads
Original nursing home datasets
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