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Nursing HomeMedicaid Top Rated

St Andrews

Strong Medicare quality ratings; families often praise compassionate and warm nursing staff. Still worth an in-person visit.

2300 W. Washington Blvd., Harvard Heights · Los Angeles, CA 9001859 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 8 Google reviews

5
4
3
2
1
St Andrews Nursing Home in Los Angeles, CA — Street View
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What this means for your family

This facility is highly regarded for its warm, dedicated, and professional caregiving staff. However, families should be prepared for a very structured, almost restrictive environment, as multiple reviewers compared the atmosphere to a prison.

Google Reviews

Google Reviews

8 reviews on Google
Families can expect a compassionate and professional staff that treats residents with genuine care and respect. However, some reviewers have expressed concerns regarding the restrictive, prison-like atmosphere and a lack of resident engagement with the outside community.

Quality Themes

Tap a score for details
FoodN/AStaff9.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Compassionate and warm nursing staff
  • Professional social work and guidance
  • Clean and well-maintained residents
  • Friendly and respectful treatment of residents

Concerns

  • Restrictive, prison-like atmosphere (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02014(1)5.02017(1)1.02018(2)5.02020(3)5.02025(1)5.02026(2)

Distribution · 10 analyzed

5
7
4
0
3
1
2
0
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how warm and compassionate the nursing staff is here; how do you foster that culture of kindness among your team?
  • 2With such a high staffing rating, how do you ensure that the nurses and aides have enough time to provide personalized attention to each resident?
  • 3Could you tell us more about the daily activities available and how you help residents stay engaged with the community?
  • 4How does the facility manage medical emergencies or sudden changes in a resident's health during the night?
  • 5What steps are taken to ensure the environment feels like a comfortable, welcoming home rather than a clinical setting?
  • 6We noticed the social work team is highly regarded; how does the social work department help families navigate the transition into long-term care?

Personalized based on this facility's data


Key Review Excerpts

The staff treat the residents with respect and love, it shows on the residents as they look clean, happy and healthy.

New family member of a resident · 2017★★★★★

All workers are kind;helpful and professional~”special thanks to House Social Worker Ms.Sylvia Manahan~wonderful guidance from day1 to discharged.

Patient/Family member · 2025★★★★★

This place is special for me, my best friend was at that facility St Andrews healthcare on his last days of life they took care of him I visited I seen the kind warm way there dadication was so caring not yust professional

Friend of a deceased resident · 2026★★★★★
Source: 8 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
80%
Registered nurses for medical care
Total Nursing
4.61hrs
OK
All nurses + aides combined
Staff Turnover
27%
Lower is better (< 30% = good)
RN Turnover
13%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

16

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
19.4%
CA
10.7%
Los angeles
9.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility3.0%
Better than Avg
Here
3.0%
US
15.5%
CA
11.7%
Los angeles
11.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
19.5%
CA
13.7%
Los angeles
10.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.9%
Better than Avg
Here
4.9%
US
15.3%
CA
10.5%
Los angeles
9.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
14.4%
CA
10.4%
Los angeles
12.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
12.1%
CA
7.0%
Los angeles
8.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
81.8%
CA
94.2%
Los angeles
94.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.7%
Mixed vs Avgs
Here
91.7%
US
79.8%
CA
93.2%
Los angeles
92.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

18deficiencies
Above state avg (15.4)
17 complaint-triggered

St Andrews shows significant ongoing problems with families repeatedly filing complaints about infection control, care planning, and medication management issues. The facility has faced 17 complaint-triggered deficiencies indicating resident or family concerns about quality of care, safety supervision, and communication about resident conditions. While all deficiencies have correction dates, the recurring pattern of complaints about core care areas suggests persistent quality issues that warrant careful consideration before choosing this facility.

Jul 14, 2025Complaint
2
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 3, 2025Complaint
1
0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

Apr 18, 2025Routine
20
0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838Potential for harm · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0342Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0912Minimal · Pattern

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Apr 18, 2025Complaint
2
0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

Sep 25, 2024Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

Sep 3, 2024Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Ownership & Operations

Who Operates This Facility

Owner / Operator

St Andrews

Organization Type

for profit

Chain Affiliation

Chain Name

Charis Trust Dtd 12/22/16

Chain Size

6 facilities nationwide

Chain avg rating: 3.2/5 · Rank 1 of 5 (Best)

Ownership & Management

Owners

David, Emmanuel

Owner

David, Ofelia

Owner

Washington Enterprises III LLC

Owner (parent company) · Organization

Key personnel

Steve, DeniseManaging Control - Governing BodyDavid, EmmanuelOfficer / DirectorDavid, EmmanuelOfficer / DirectorWashington Enterprises III LLCManagerFilart, MarcelManager
Source: Medicare provider data

Contact

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References & Resources

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