St Andrews
Strong Medicare quality ratings; families often praise compassionate and warm nursing staff. Still worth an in-person visit.
based on 8 Google reviews

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What this means for your family
This facility is highly regarded for its warm, dedicated, and professional caregiving staff. However, families should be prepared for a very structured, almost restrictive environment, as multiple reviewers compared the atmosphere to a prison.
Google Reviews
Google Reviews
8 reviews on Google“Families can expect a compassionate and professional staff that treats residents with genuine care and respect. However, some reviewers have expressed concerns regarding the restrictive, prison-like atmosphere and a lack of resident engagement with the outside community.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and warm nursing staff
- Professional social work and guidance
- Clean and well-maintained residents
- Friendly and respectful treatment of residents
Concerns
- Restrictive, prison-like atmosphere (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how warm and compassionate the nursing staff is here; how do you foster that culture of kindness among your team?
- 2With such a high staffing rating, how do you ensure that the nurses and aides have enough time to provide personalized attention to each resident?
- 3Could you tell us more about the daily activities available and how you help residents stay engaged with the community?
- 4How does the facility manage medical emergencies or sudden changes in a resident's health during the night?
- 5What steps are taken to ensure the environment feels like a comfortable, welcoming home rather than a clinical setting?
- 6We noticed the social work team is highly regarded; how does the social work department help families navigate the transition into long-term care?
Personalized based on this facility's data
Key Review Excerpts
“The staff treat the residents with respect and love, it shows on the residents as they look clean, happy and healthy.”
“All workers are kind;helpful and professional~”special thanks to House Social Worker Ms.Sylvia Manahan~wonderful guidance from day1 to discharged.”
“This place is special for me, my best friend was at that facility St Andrews healthcare on his last days of life they took care of him I visited I seen the kind warm way there dadication was so caring not yust professional”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
St Andrews shows significant ongoing problems with families repeatedly filing complaints about infection control, care planning, and medication management issues. The facility has faced 17 complaint-triggered deficiencies indicating resident or family concerns about quality of care, safety supervision, and communication about resident conditions. While all deficiencies have correction dates, the recurring pattern of complaints about core care areas suggests persistent quality issues that warrant careful consideration before choosing this facility.
Jul 14, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 3, 2025Complaint1
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Apr 18, 2025Routine20
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Apr 18, 2025Complaint2
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Sep 25, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Sep 3, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Ownership & Operations
Who Operates This Facility
St Andrews
for profit
Chain Affiliation
Charis Trust Dtd 12/22/16
6 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 5 (Best)
Ownership & Management
Owners
David, Emmanuel
Owner
David, Ofelia
Owner
Washington Enterprises III LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit standrewshealthcare.com
Medicare data downloads
Original nursing home datasets
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