Sunray Healthcare Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 17 Google reviews
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What this means for your family
The facility shows a concerning trend of recent reports involving hygiene neglect and skin issues. While the physical therapy program has been highly successful for some, families must prioritize verifying daily care protocols and staffing levels regarding hygiene and incontinence care.
Google Reviews
Google Reviews
17 reviews on Google“Families should exercise extreme caution due to serious allegations regarding neglectful hygiene care and skin issues. While some residents have had successful rehabilitation experiences with effective physical therapy, multiple reports of failure to change residents and provide showers are highly concerning.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Responsive management team
- Clean and odor-free environment
- Kind and helpful staff
Concerns
- Neglect regarding hygiene and diaper changes (mentioned by 2 reviewers)
- Failure to provide basic showers leading to skin rashes
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy department; how often do residents typically participate in therapy sessions?
- 2It's great to see how responsive your management team is to feedback; how do you ensure that daily hygiene and personal care needs, like regular showers and skin checks, are consistently met?
- 3We are looking for a very clean environment for our loved one; what are your specific protocols for maintaining an odor-free and sanitary facility?
- 4What does a typical day look like for residents here in terms of social activities and group engagement?
- 5In the event of a medical emergency during the night, what is the specific process for notifying the family and coordinating care?
- 6With the recent state inspections, what specific steps has the facility taken to address and resolve any identified areas for improvement?
Personalized based on this facility's data
Key Review Excerpts
“the staff were all kind,responsive and helpful the facility was extremely clean with no smell, the facility has a good physical therapy department, the management team starting from the administrator on down responded and immediately addressed any issues I would have I would recommend this facility to anyone that requires recuperation”
“My Client was not treated well she was not changed did not get a shower till she left came home with a really bad rash I would not send of any of your loved ones here to this horrible place thank god we got her out of him on time.”
“Patient Care was 100 percent Great. The physical therapy. they have new technology systems program.I thank God I pick Sunny View Convalescent, Very satisfied, My Mom was using a cane Not any more. She's walking and almost Running”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious ongoing issues with families frequently filing complaints (65 out of 125 deficiencies), particularly around accident prevention, care planning, and medication management. Most concerning are recent uncorrected deficiencies from January 2026 involving emergency response, accident hazards, and care planning that the facility has no plan to fix. While many past issues have been corrected, the persistent pattern of complaints and current uncorrected safety problems suggest significant care quality concerns families should carefully consider.
Jan 15, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Jan 8, 2026Complaint3
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 18, 2025Routine16
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jul 28, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jul 7, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Apr 24, 2025Routine18
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Jan 8, 2026
$22,230
Fine
Nov 1, 2024
$50,912
Fine
Mar 12, 2024
$17,898
Payment Denial
Mar 12, 2024
4-day denial
Fine
Nov 22, 2023
$56,853
Payment Denial
Nov 22, 2023
40-day denial
Ownership & Operations
Who Operates This Facility
Sunray Healthcare Center
for profit
Chain Affiliation
Cambridge Healthcare Services
32 facilities nationwide
Ownership & Management
Owners
Kirkside Facilities Operations LLC
Owner · Organization
Ksnf II LLC
Owner (parent company) · Organization
Ksnf LLC
Owner (parent company) · Organization
Smedra, Ira
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit sunnyviewhealthcare.com
Medicare data downloads
Original nursing home datasets
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