Western Convalescent Hospital
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (31 vs median 13.0)
Bottom 25% in CA · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in LONGWOOD MANAGEMENT CORPORATION chain · No penalties on record
What this means for your family
While the physical therapy program has shown remarkable success in helping residents regain mobility, there are alarming reports of neglect regarding basic hygiene and skin care. If you choose this facility, you must implement a rigorous daily check of your loved one's hygiene and skin integrity to ensure they are being properly changed and bathed.
Google Reviews
Google Reviews
17 reviews on Google“Families should exercise extreme caution due to serious allegations regarding neglectful hygiene care and skin issues. While some rehab patients report exceptional physical therapy results and a clean environment, others have reported severe failures in basic care like diaper changes and bathing.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy department
- Clean and odor-free environment
- Responsive management team
- Kind and helpful staff
Concerns
- Neglect regarding hygiene and incontinence care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy department here; could you tell us more about how the therapists work with residents to maintain their mobility?
- 2I noticed some positive feedback regarding the cleanliness and the lack of odors in the facility; what are your specific protocols for maintaining a fresh environment?
- 3How does the management team stay involved with the residents and address any immediate concerns that families might have?
- 4With the recent inspections, what specific steps is the facility taking to improve staffing levels and ensure consistent care for every resident?
- 5What is your process for ensuring that personal hygiene and incontinence care are handled promptly and with dignity for every resident?
- 6Can you walk us through what a typical day looks like for residents, including any social activities or group outings?
Personalized based on this facility's data
Key Review Excerpts
“the facility was extremely clean with no smell, the facility has a good physical therapy department, the management team starting from the administrator on down responded and immediately addressed any issues I would have I would recommend this facility to anyone that requires recuperation”
“My Client was not treated well she was not changed did not get a shower till she left came home with a really bad rash I would not send of your loved ones here to this horrible place thank god we got her out of there on time.”
“This place has saved my father's life 🧬❤️ Thank you for the help”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Western Convalescent Hospital shows a concerning pattern of ongoing issues, with families filing 27 complaint-triggered reports. Persistent problems span infection control, safety hazards, medication management, and care planning. Recent deficiencies in 2024-2025 include multiple infection control violations, accident prevention failures, and pressure ulcer care issues. While all violations show correction dates, the recurring nature across surveys suggests systemic challenges.
Dec 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 18, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 27, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Apr 8, 2025Complaint4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 21, 2025Routine19
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jan 29, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Ownership & Operations
Who Operates This Facility
Western Convalescent Hospital
for profit
Chain Affiliation
Longwood Management Corporation
38 facilities nationwide
Chain avg rating: 2.2/5 · Rank 34 of 38 (Worst)
Ownership & Management
Owners
The Ira David Friedman Group a Business Assets Trust
Owner · Organization
Devorah Danziger Group a Business Assets Trust
Owner · Organization
Elka Kaplan Group a Business Assets Trust
Owner · Organization
Esther Hoff Group a Business Assets Trust
Owner · Organization
Mordechai Notis Group a Business Assets Trust
Owner · Organization
Rachel Notis Group a Business Assets Trust
Owner · Organization
Sarah Dunner Group a Business Assets Trust
Owner · Organization
Yehoshua Notis Group a Business Assets Trust
Owner · Organization
Yisroel Notis Group a Business Assets Trust
Owner · Organization
Friedman, Aaron
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Klavan, Rachel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Lehmann, Libby
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Notis, Shmuel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit sunnyviewhealthcare.com
Medicare data downloads
Original nursing home datasets
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