Windsong at Southridge
Limited public data on Windsong at Southridge. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 22 Google reviews
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What this means for your family
While some families find comfort in the dedicated care provided by specific staff members, the facility has faced serious allegations regarding safety, fall prevention, and management responsiveness. We strongly advise families to tour the facility and specifically ask about current staff-to-resident ratios and the protocol for handling safety-related complaints.
Google Reviews
Google Reviews
22 reviews on Google“Windsong at Southridge presents a polarized experience, with some families praising the dedicated memory care staff while others report severe lapses in safety and management. Recent reviews highlight significant concerns regarding fall prevention, staff turnover, and responsiveness, particularly for residents with advanced dementia needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated individual staff members
- Engaging activities and community events
- Supportive environment for early-stage memory care
Concerns
- High staff turnover and lack of training (mentioned by 2 reviewers)
- Inadequate fall prevention and safety monitoring (mentioned by 2 reviewers)
- Poor management responsiveness to complaints (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team hosts some great community events; could you walk me through what a typical week of activities looks like for residents in the memory care program?
- 2With the current size of 62 residents, how do you ensure that new staff members are fully trained and integrated into the care team to maintain consistent support?
- 3What specific protocols and monitoring systems do you have in place to ensure resident safety and fall prevention throughout the day and night?
- 4I appreciate that you engage with feedback online; what is your process for keeping families updated and involved when they have a concern or need a quick response from management?
- 5Could you share how your dining program is structured and what steps you take to ensure the meals are meeting the nutritional and personal preferences of your residents?
- 6How do you approach the transition for new residents to ensure they feel comfortable and well-supported by the staff during their first few weeks at Windsong?
Personalized based on this facility's data
Key Review Excerpts
“I'm a retired RN and my husband was there over a year when management changed. Experienced staff left. I would find him dirty and unshaven when I visited. My complaints went unanwered.”
“Nanette is an absolute gem at Windsong at Southridge. Her dedication to our loved one with dementia is truly remarkable.”
“If your loved one is cooperative, able to follow directions, continent, and generally good natured, Windsong will meet their needs. However, Windsong is not prepared to deal with a typical Alzheimer's patient.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Apr 22, 2026Fire
Initial inspection on 02/17/2026 was marked as 'Disapproved'. A follow-up inspection on 04/22/2026 states that all violations noted during the previous inspection have been corrected.
Facility must ensure exit gates from courtyards unlock upon sprinkler/alarm activation, loss of power, or remote signal, and have keypad/code access with posted exit instructions.
Annual inspection, testing, and maintenance report for the emergency generator was deficient; fuel test failed.
Mar 5, 2026Inspection
The facility is not required to submit a plan-of-correction as the issue was corrected during the inspection.
The facility failed to complete full assessments semi-annually for residents served under the enhanced adult residential care specialized dementia contract. The facility corrected the issue by completing the assessments during the full inspection.
Feb 25, 2026Investigation
A separate follow-up letter indicates that the identified deficiencies were confirmed corrected as of 04/23/2026.
The facility failed to maintain compliance with Fire Marshal requirements regarding courtyard exit gates (proper unlocking mechanisms) and emergency generator maintenance (failed fuel test).
Feb 17, 2026Fire
The inspection report indicates 'Disapproved' approval status. Most items listed in the report are marked 'Corrected' except for items 19 (Gates) and 22 (Maintenance).
The facility shall ensure that all exit gates from courtyards unlock upon actuation of the automatic sprinkler or fire detection system, unlock upon loss of electrical power, can be deactivated by a signal from an approved location, and have a system for exit with instructions posted.
The facilities annual inspection, testing and maintenance on the emergency generator report was deficient. Fuel test failed.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit windsongmemorycare.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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