See every facility — official ratings, family reviews, no referral fees.
Assisted Living

Brookdale Canyon Lakes

Families consistently rate this highly — reviewers highlight engaging social activities and travel opportunities. Schedule a visit to confirm the fit.

2802 W 35th Ave, Kennewick, WA 9933753 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.4/5

based on 34 Google reviews

5
4
3
2
1

Watch Brookdale Canyon Lakes

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

Brookdale Canyon Lakes offers an exceptionally active social environment and a dedicated care team that many families appreciate. However, given the recurring concerns regarding billing transparency and administrative communication, we strongly recommend reviewing the contract in detail and asking for a clear explanation of move-out fees before signing.

Google Reviews

Google Reviews

34 reviews on Google
Brookdale Canyon Lakes receives high praise for its vibrant community atmosphere, active social calendar, and recent interior updates that create a welcoming environment. However, some families have raised serious concerns regarding administrative transparency, billing practices, and occasional lapses in communication between departments. While many residents and their families report excellent care, prospective residents should be aware of conflicting reports regarding staffing levels and facility maintenance.

Quality Themes

Tap a score for details
Food7.0Staff8.0Clean6.0Activities10.0MedsN/AMemoryN/AComms4.0Value3.0

Strengths

  • Engaging social activities and travel opportunities
  • Warm, attentive nursing and care staff
  • Modern, well-maintained interior aesthetics
  • Strong sense of community and resident involvement

Concerns

  • Billing practices and post-death charges (mentioned by 2 reviewers)
  • Understaffing in assisted living (mentioned by 2 reviewers)
  • Facility maintenance and cleanliness issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(2)'21(2)'23(3)'25(18)

Distribution · 36 analyzed

5
29
4
1
3
1
2
1
1
4

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the strong sense of community here, what are some of the most popular travel opportunities or social outings the residents have enjoyed recently?
  • 2Could you walk me through your billing process, specifically regarding how final statements are handled after a resident moves out or passes away?
  • 3With a capacity of 53 residents, how do you ensure that every resident receives consistent, attentive care during peak hours throughout the day?
  • 4I noticed the facility has a very modern aesthetic; what is your current process for ongoing maintenance to ensure the common areas remain in top condition for residents?
  • 5How do you keep families updated on their loved one's care, and what is the best way to maintain open communication with your management team?
  • 6What protocols do you have in place for medical emergencies, and how does your nursing staff coordinate with local hospitals if a higher level of care is needed?

Personalized based on this facility's data


Key Review Excerpts

The recent updates—new modern carpet and furniture—make the whole place feel fresh and inviting. The residents are a vibrant group of seniors who are always involved in fun and engaging activities as there is so much to do there!

Visitor/Prospective family · 2025★★★★★

She enjoys taking advantage of the amenities and travel. She had so much fun during the community’s cruise to Alaska this summer and just went on the three day tour to the San Juan Islands this month.

Resident's daughter · 2023★★★★★

My mother lived most of her last 2 years at Brookdale. I can’t say enough about Joe Green and the rest of the staff. It was a wonderful place for her.

Resident's daughter · 2022★★★★★
Source: 34 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

11total
46deficiencies
Feb 19, 2026Investigation

A separate follow-up letter indicates all deficiencies were found to be corrected as of 03/02/2026.

Other requirementsWAC 388-78A-2040(1)Corrected Feb 26, 2026

Facility failed to maintain compliance with Washington State Patrol Fire Protection Bureau; multiple fire code violations observed including missing door hardware, doors propped open, improperly latching doors, and painted sprinkler heads.

Feb 11, 2026Fire

Facility status is Disapproved. Items 1-10, 14-23 were marked as 'Corrected'.

Inspection and Maintenance of opening protectivesNFPA 80 / NFPA 105

1) Double fire doors near maintenance office missing hardware on crash bar. 2) Room 129 propped open w/ door wedge.

Door OperationIFC 705.2.4

The double fire door near room 15 would not latch from a fully opened position

Sprinkler system testing and maintenanceIFC 903.5

Room # 135 had painted sprinkler heads.

Jun 11, 2025Fire

The inspection document dated 2025-06-11 states all violations noted during previous related inspections have been corrected.

Record KeepingIFC 0405.6 2021

Fire drill documentation does not include all required information.

Abatement of Electrical HazardsIFC 603.2 2021

Power panel in kitchen was missing breaker #25 and protective covering.

Extension CordsIFC 603.6 2021

Two extension cords were plugged into each other in the housekeeping laundry.

Inspection and MaintenanceIFC 705.2 2021

Fire rated door to 2nd floor elevator #3 has a broken closure.

Sprinkler Systems Testing and MaintenanceIFC 903.5 2021

Missing documentation for annual forward flow test; missing escutcheon plate near room 131; mixed sprinkler types in dining room; walk-in cooler has incorrect head type.

Portable Fire ExtinguishersIFC 906.2 2021

Annual maintenance not completed/needed for extinguishers at water heater, staff lounge, and near room 15.

Internally Illuminated Exit SignsIFC 1013.5 2021

Exit sign near room 241 was not illuminated on normal power.

Fire Alarm Inspection, Testing and MaintenanceIFC 907.8 2021

Power breaker #14 for fire alarm system is missing locking device.

Emergency Power InstallationIFC 1203.1.3 2018

Level 1 backup generator has a natural gas source but lacks a secondary fuel source required by NFPA 110.

Apr 18, 2025Investigation

A follow-up inspection on 06/17/2025 indicated that deficiencies were corrected and no new deficiencies were found.

Other requirementsWAC 388-78A-2040Corrected Jun 11, 2025

The facility failed to maintain compliance with the Washington State Patrol Fire Protection Bureau; multiple fire/life safety violations remained uncorrected from an inspection on 10/28/2024, including improper fire drill documentation, missing annual forward flow test records, an inoperative exit sign, and lack of a secondary fuel source for the back-up generator.

Apr 9, 2025Fire
CleanReport

Complaint inspection regarding a water outage. The inspection confirmed a water leak in Resident Apartment 223 originated from the domestic water pipe system; fire sprinkler and fire prevention systems were not affected. No code violations were observed.

Feb 5, 2025Inspection

There is a separate document dated 04/07/2025 indicating that compliance determination 54338 (referenced in the main SOD) and 57029 were corrected.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Mar 1, 2025

Facility failed to ensure caregivers met the long-term care worker training requirements.

Specialized training for dementiaWAC 388-78A-2510

Facility failed to ensure staff who worked unsupervised with residents completed the dementia specialty training within the required time frame.

Who is required to complete the seventy-hour long-term care worker basic training and by when?WAC 388-112A-0080Corrected Mar 1, 2025

Facility failed to ensure 3 of 4 staff (Staff B, D, and F) completed the 70-hour long-term care worker training within the required timeframe, allowing them to work with residents unsupervised.

Specialized training for mental illnessWAC 388-78A-2500

Facility failed to ensure staff who worked unsupervised with residents completed the mental health specialty training within the required time frame.

Sep 11, 2024Investigation

The facility failed their initial Fire and Life Safety Inspection on 10/30/2023 and a subsequent reinspection on 07/29/2024. A follow-up inspection letter indicates these deficiencies were later corrected by 10/14/2024.

Other requirementsWAC 388-78A-2040Corrected Sep 24, 2024

The facility failed to comply with the Washington State Patrol Office of State Fire Marshal inspection requirements. Specifically, they failed to provide documentation of annual backflow testing and documentation of repairs/retesting for a failed east wing fire sprinkler system backflow.

Jul 29, 2024Fire

Facility has a recurring history of failed fire inspections (July 2024, March 2024, and October 2023). Violations consistently include maintenance documentation failures, blocked electrical panels, and improper use of multi-plug adapters and extension cords.; Facility status is Disapproved. Next inspection scheduled on or after 11/29/2023.

Sprinkler systems maintenanceIFC 903.5

Failed to provide documentation for annual backflow testing within the past 12 months; April 2024 report indicates east wing backflow failed and documentation of repairs/retesting is missing.

Smoke detector sensitivityIFC 907.8.3

Unable to provide documentation of smoke detector sensitivity testing within the past five years.

Hold-Open Devices and ClosersIFC 705.2.3

Doors found blocked open; disabled self-closer.

Duct and Air Transfer OpeningsIFC 706.1

Failed damper in basement; no documentation of repair or retesting.

Extinguishing System ServiceIFC 904.12.5.2

Missing second semi-annual kitchen hood suppression service report.

Smoke Detector SensitivityIFC 907.8.3

Missing documentation of smoke detector sensitivity testing for past five years.

MaintenanceIFC 1203.4

Missing documentation for annual, monthly, and weekly emergency generator maintenance and testing.

Fire alarm maintenanceIFC 907.8

Failed to provide documentation of annual fire alarm service; August 2023 report indicated 19 heat detectors were older than 15 years.

Inspection and MaintenanceIFC 705.2

Missing documentation of rated door inspections; delaminating elevator and corridor doors; penetration in cross corridor door; non-functional panic hardware.

Door OperationIFC 705.2.4

Multiple doors failed to close and latch when tested.

Testing and MaintenanceIFC 903.5

Missing backflow and 2023 fire sprinkler reports; outdated sprinkler heads; uncorrected tamper switch failure; loaded/missing sprinkler heads.

Inspection, Testing and MaintenanceIFC 907.8

Missing documentation of fire alarm service and smoke alarm testing; missing smoke detection in kitchen.

MaintenanceIFC 915.6

Missing documentation of monthly carbon monoxide alarm testing.

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call