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Assisted Living Investigative

Ruan's Garden

Reviewer concerns include loss or misplacement of resident personal belongings (mentioned by 2 reviewers) — investigate before committing.

3502 W 4th Ave, Kennewick, WA 9933615 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
2.7/5

based on 7 Google reviews

5
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Ruan's Garden Assisted Living in Kennewick, WA — Street View
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What this means for your family

While some families report positive end-of-life experiences, the facility has seen a trend of negative feedback in recent years. We strongly recommend monitoring your loved one's personal belongings and nutritional intake, as multiple reports cite issues with lost items and weight loss.

Google Reviews

Google Reviews

7 reviews on Google
Ruan's Garden receives highly polarized feedback, with some families praising the compassionate, personalized end-of-life care and staff kindness. Conversely, other families report significant issues regarding the loss of personal belongings, poor staff engagement, and alarming weight loss among residents.

Quality Themes

Tap a score for details
FoodN/AStaff5.0CleanN/AActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Compassionate and professional staff
  • Welcoming environment for visiting families
  • Personalized end-of-life care

Concerns

  • Loss or misplacement of resident personal belongings (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02016(2)5.02017(2)3.02020(4)1.02021(2)1.02022(2)1.02023(2)

Distribution · 14 analyzed

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8

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard such wonderful things about how welcoming and friendly the staff is to visiting families; how do you foster that sense of community here?
  • 2Since you provide such personalized care, how do you ensure that a resident's specific daily routines and personal preferences are respected?
  • 3What kind of daily activities or social outings do the residents typically enjoy together in the garden area?
  • 4What specific systems do you have in place to help residents keep track of their personal belongings and prevent anything from getting misplaced?
  • 5In the event of a medical emergency during the night, what is the protocol for getting immediate care for a resident?
  • 6How do you approach the transition into end-of-life care to ensure residents and their families feel supported and comfortable?

Personalized based on this facility's data


Key Review Excerpts

I appreciate all of the personalized care my mom received. They were very hospitable and kind and my family always felt at home there when we were able to visit.

End-of-life care family member · 2017★★★★★

The entire staff is compassionate, professional, and well trained. Dot - The Manager just personally brought her gift of Holiday Treats for those of us who wanted/are allowed to have some.

Current resident · 2020★★★★★

This place is terrible. They have misplaced all my family members clothes. If you buy something and bring it in, they give it to someone else. His blankets have been taken, lost. The nurses on duty are always sitting on their phones.

Family member of resident · 2021☆☆☆☆
Source: 7 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

3total
13deficiencies
Oct 8, 2025Fire
CleanReport

The document states that all violations noted during previous related inspection(s) have been corrected.

Jul 14, 2025Inspection

A separate cover letter indicates a follow-up inspection on 09/22/2025 found no deficiencies, confirming all cited deficiencies from compliance determination 62123 were corrected.

Tuberculosis - Declining a skin testWAC 388-78A-2487Corrected Aug 1, 2025

Facility failed to ensure 2 staff (B and D) who declined a TB skin test had a TB blood test upon hire.

Long-term care worker training and home care aide certificationWAC 388-112A-0080 / WAC 388-112A-0105 / WAC 388-78A-2474Corrected Aug 1, 2025

Facility failed to ensure 2 staff (B and D) met long-term care worker training requirements or obtained HCA certification within required timeframes.

Background check - Employment-disqualifying informationWAC 388-78A-2470Corrected Aug 1, 2025

Facility employed and allowed staff (Staff G) with a disqualifying criminal background to work in the facility unsupervised for 139 days.

Sep 22, 2023Inspection

A separate follow-up letter dated 11/16/2023 notes that these deficiencies were corrected.; The document is a cover letter detailing deficiencies that were provided as consultation. The facility is not required to submit a plan of correction for these specific deficiencies, although a full inspection of the facility on 09/22/2023 found the facility did not meet requirements overall.

Staff - Verify staff persons' work references prior to hiringWAC 388-78A-2450Corrected Sep 23, 2023

Failed to check work references for 3 of 4 staff members hired since the last full inspection.

Required reviews of building plansWAC 388-78A-2850Corrected Sep 22, 2023

Failed to notify Construction Review Services (CRS) of significant modifications including sub-flooring, HVAC replacement, and appliance removal.

ActivitiesWAC 388-78A-2180Corrected Sep 22, 2023

Facility failed to provide activities for residents, leading to reported boredom and lack of social interaction.

Intermittent nursing services systemsWAC 388-78A-2320Corrected Sep 22, 2023

Negotiated Service Agreements (NSA) lacked necessary detail for nursing-delegated tasks, supplies, and resident-specific health monitoring.

Food and nutrition servicesWAC 388-78A-2300

Facility failed to ensure diet manual was approved and reviewed by a dietician.

Content of resident recordsWAC 388-78A-2410Corrected Sep 22, 2023

Failed to document monitoring of events and changes of condition for residents following hospital visits.

Specialized training for developmental disabilitiesWAC 388-78A-2490

Facility failed to ensure staff completed specialized training for developmental disabilities.

Tuberculosis (Two step skin testing)WAC 388-78A-2484Corrected Nov 3, 2023

Failed to ensure two-step TB test was initiated within three days of hire for staff member.

Liability insurance requiredWAC 388-78A-2733

Facility failed to maintain required liability insurance coverage of one million dollars per occurrence and two million dollars aggregate.

Tuberculosis (One test)WAC 388-78A-2483Corrected Sep 22, 2023

Failed to ensure initial TB test was performed upon hire for two staff members.

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References & Resources

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Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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