Northcare Kennewick
Families consistently rate this highly — reviewers highlight home-like, non-institutional atmosphere. Schedule a visit to confirm the fit.
based on 16 Google reviews
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What this means for your family
While the facility offers a pleasant, home-like environment, the recent and severe reports of medication errors and lack of supervision are concerning. We strongly recommend that families conduct unannounced visits and speak directly with current residents' families to verify the quality of care before making a decision.
Google Reviews
Google Reviews
16 reviews on Google“NorthCare Kennewick, often referred to as Creekstone in reviews, receives highly polarized feedback from families. While some praise the home-like atmosphere and supportive management for their loved ones, others report serious concerns regarding medication management, lack of supervision, and neglect. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the severe allegations of poor care from others.”
Quality Themes
Tap a score for detailsStrengths
- Home-like, non-institutional atmosphere
- Small community feel with private bedrooms
- Supportive management for family transitions
Concerns
- Allegations of resident neglect and lack of supervision (mentioned by 4 reviewers)
- Unprofessional management and lack of transparency (mentioned by 3 reviewers)
- Inadequate medication management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the intimate size of your 28-resident community, how do you ensure each resident receives consistent, personalized supervision throughout the day and night?
- 2I noticed you are active in responding to feedback online; how do you currently keep families updated on their loved one's daily care and any changes in their health status?
- 3Could you walk me through your specific process for medication management and how you verify that dosages are administered accurately for each resident?
- 4Since you emphasize a home-like atmosphere, what does a typical week of social activities or engagement look like for residents to keep them active and connected?
- 5When a family is navigating the transition into assisted living, what specific steps does your management team take to ensure transparency and open communication during those first few weeks?
- 6How do you handle medical oversight and communication with families if a resident experiences a sudden change in health or requires urgent medical attention?
Personalized based on this facility's data
Key Review Excerpts
“This home is well run and is a comfortable place with a home-like ambience for Seniors with dementia/Alzheimers. The care-givers are skilled and patient & kind.”
“My Mother lived here for 3 LONG months! She didn’t receive her medication the first 3 weeks. The Activity Calander was for looks only. My Mother attended 2 activities the 3 months she was there.”
“I finally called and talked to Tiffanie. In minutes I could feel myself starting to relax some as she said moving mom to a care facility will allow me to once again just be her daughter.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Jun 15, 2026FireCleanReport
All violations noted during previous related inspection(s) have been corrected.
Feb 12, 2026Inspection
The Department completed a follow-up inspection on 02/12/2026 and found no deficiencies. This document serves as a cover letter for the follow-up inspection.
Deficiency previously cited was found to be corrected.
Feb 9, 2026Fire
The inspection report dated 2026-02-09 states that all violations noted during previous related inspections have been corrected, following the initial 'Disapproved' inspection on 2025-10-08.
Facility failed to provide documentation for 5-Year Internal Pipe Testing and Annual Forward Flow Test.
Facility unable to provide documentation for 4-year fire/smoke damper inspection; current testing is only for attachment, not operation.
Facility failed to provide documentation that a smoke detector sensitivity test had been performed.
Facility failed to provide documentation for annual fire extinguisher servicing.
Facility failed to provide documentation that an annual fire alarm inspection had been performed in the last twelve months.
Jan 21, 2026Enforcement$600.00Report
This document is an enforcement letter imposing a $600.00 civil fine due to an uncorrected fire safety deficiency.
The facility failed to maintain compliance with the Washington State Patrol Fire Protection Bureau; an uncorrected deficiency previously cited on October 16, 2025.
Nov 17, 2025DisputeCleanReport
This document is an Informal Dispute Resolution (IDR) result letter. It specifies changes to a previous Statement of Deficiencies (SOD) dated 10/16/2025. Changes: Staff H identifier changed to Staff G; additional language added to Staff G's interview on 10/14/2025 regarding disagreement with Fire Marshal findings.
Oct 28, 2025Dispute
This document is an Informal Dispute Resolution (IDR) scheduling letter regarding a Statement of Deficiencies dated October 16, 2025. IDR meeting is scheduled for November 13, 2025.
Oct 8, 2025Fire
Approval Status is Disapproved. Items 2, 8, and 9 were marked as Corrected.
Facility failed to provide documentation that annual fire extinguisher servicing had been performed.
Facility unable to provide documentation for 5-Year Internal Pipe Testing (NFPA 25 13.1.1.2) and Annual Forward Flow Test (NFPA 25 13.7.2).
Facility failed to provide documentation that an annual fire alarm inspection had been performed in the last twelve months.
Facility unable to provide documentation for 4-year fire/smoke damper inspection; facility is not checking operation of dampers.
Facility failed to provide documentation that a sensitivity test had been performed.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit northcarehealth.org
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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