Regency Canyon Lakes Rehab and Nursing Center
Strong Medicare quality ratings; families often praise highly effective rehabilitation therapy team. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
This facility is highly regarded for its rehabilitation therapy and compassionate end-of-life support, making it a strong contender for those needs. However, given the serious concerns raised by some families regarding medical outcomes and infection control, we strongly recommend asking the administration specifically about their infection prevention protocols and clinical oversight.
Google Reviews
Google Reviews
27 reviews on Google“Regency Canyon Lakes receives high praise for its rehabilitation services, with many patients highlighting the professionalism and kindness of the therapy and nursing teams. However, there are serious, conflicting reports regarding the quality of care, including allegations of poor medical outcomes and corporate-focused management that prioritizes aesthetics over resident mobility.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Compassionate and supportive end-of-life care
- Clean and well-maintained facility environment
- Professional and attentive nursing staff
Concerns
- Allegations of poor medical care leading to serious infections or complications (mentioned by 2 reviewers)
- Concerns regarding corporate management prioritizing profit or aesthetics over patient needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong reputation for rehabilitation, how do you ensure that same level of personalized attention is maintained for residents who are here for long-term care rather than short-term therapy?
- 2I noticed some concerns online regarding medication management; could you walk me through your current process for tracking and administering medications to ensure accuracy?
- 3With a smaller capacity of 53 residents, how do you foster a sense of community and keep residents engaged in daily activities?
- 4In light of some past feedback regarding medical complications, what specific protocols do you have in place to monitor for and prevent infections?
- 5How does your leadership team balance the facility's aesthetic upkeep with the daily operational needs and care priorities of the residents?
- 6Could you explain how your nursing staff coordinates with families when there is a change in a resident's health status or an urgent medical need?
Personalized based on this facility's data
Key Review Excerpts
“The staff was amazing while caring for my dad while he was passing. They were not only there for him but also for our family. My dad loved his entire care team.”
“The loving and supportive care was tremendous. All the staff is professional and working for the resident's best interest and full recovery. The staff did a great job in keeping me informed concerning my sister's progress.”
“The employees are great. They are friendly, efficient, knowledgeable and thorough in all that they do. The structure is in great physical shape, and pretty well taken care of.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of family-filed complaints leading to significant deficiencies in medication management, treatment care, and safety supervision. Three complaint investigations since 2023 found serious medication errors and inadequate care, though these issues were reportedly corrected. The facility also shows recurring problems with fire safety systems and emergency preparedness across multiple surveys, suggesting ongoing operational challenges that families should carefully consider.
Apr 10, 2025Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Dec 26, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Sep 4, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 13, 2024Routine14
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 7, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 21, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Dec 26, 2024
$9,110
Fine
Sep 4, 2024
$9,110
Ownership & Operations
Who Operates This Facility
Regency Canyon Lakes Rehab and Nursing Center
for profit
Chain Affiliation
Regency Pacific Management
27 facilities nationwide
Chain avg rating: 3.6/5 · Rank 4 of 27 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit regency-pacific.com
Medicare data downloads
Original nursing home datasets
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