Wilton Meadows Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 108 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (16 vs median 12)
- High RN turnover (63%)
Below average in CT · Below recommended RN staffing · $16,452 in fines · Abuse citation
What this means for your family
Wilton Meadows offers a strong rehabilitation program and a clean, modern environment that many families appreciate. However, because multiple reviewers have reported significant delays in call-bell response times and inconsistent care, we strongly recommend that you visit during off-hours or weekends to observe staffing levels for yourself. Ensure you have a clear plan for family advocacy, as the quality of care can vary significantly depending on the shift.
Google Reviews
Google Reviews
108 reviews on Google“Wilton Meadows receives polarized feedback, with many families praising the facility's physical therapy team, clean environment, and compassionate nursing staff. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call bells, and inconsistent communication from administrative and nursing departments. While many families feel their loved ones are well-cared for, others describe a facility that struggles to meet basic hygiene and safety standards during busy shifts.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained, and bright facility
- Compassionate and attentive nursing/CNA staff
- Proactive and helpful admissions and social services team
Concerns
- Slow response times to call bells and requests for assistance (mentioned by 7 reviewers)
- Inconsistent communication and lack of updates for families (mentioned by 5 reviewers)
- Understaffing leading to neglect or poor hygiene (mentioned by 6 reviewers)
- Rude or dismissive behavior from some staff members (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 93 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that physical and occupational therapy are noted as strengths here, how do you integrate those services into a resident's daily routine to ensure they stay active and engaged?
- 2I noticed some families have expressed concerns regarding response times for call bells; what specific protocols or technology do you have in place to ensure residents receive timely assistance?
- 3Communication is so important to us—what is your standard process for keeping family members updated on changes in a resident's health or care plan?
- 4With your CMS staffing rating in mind, could you walk me through how you manage shift handoffs and ensure that every resident receives consistent, attentive care throughout the day and night?
- 5Since medication management is a critical part of health, could you explain the oversight process your nursing team uses to ensure accuracy and safety for residents?
- 6I see that your team is proactive with admissions and social services; how do you handle addressing family concerns or feedback once a resident has settled in?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists on staff are excellent and extremely caring.”
“Waiting 15 minutes for someone to answer the buzzer is inexcusable especially when you have digestive problems. Taking care of personal hygiene was good as was your choice of meals. Patient care was lacking of manners and the communication was just as bad.”
“The facility was was always clean and well maintained, and didn't have that 'nusring home' smell that I have been subjected to at other facilities. Employees were engaging and always took the time to say hello even though I was just a visitor.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
11
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility over recent years, triggering 14 investigations that revealed serious concerns about resident protection and medication management. Recent deficiencies include failure to protect residents from abuse and neglect, medication errors, and inadequate nursing supervision. While most issues show correction dates, the pattern of repeated complaints about fundamental care areas like resident safety and medication handling suggests ongoing quality concerns that warrant careful consideration before placement.
Sep 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 9, 2024Routine18
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 31, 2024Complaint4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 13, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 19, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Federal Penalties
Fine
Apr 19, 2024
$16,452
Ownership & Operations
Who Operates This Facility
Wilton Meadows Health Care Center
for profit
Ownership & Management
Owners
Rzepka, Fred
Owner
Rzepka, Peter
Owner
Rzepka, Fred
Owner (parent company)
Rzepka, Peter
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
108 reviews from families & visitors
Official Website
Visit wiltonmeadows.com
Medicare data downloads
Original nursing home datasets
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