Notre Dame Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise caring and compassionate nursing staff. Still worth an in-person visit.
based on 13 Google reviews
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What this means for your family
While some families report positive experiences with rehab and daily care, the facility has faced serious allegations regarding management transparency and emergency response. We strongly recommend that you interview the leadership team directly and ask for their specific protocols regarding medical emergencies and family communication to ensure they align with your expectations.
Google Reviews
Google Reviews
13 reviews on Google“Notre Dame Health and Rehabilitation Center receives highly polarized feedback, with some families praising the compassionate care and cleanliness, while others report serious concerns regarding management, communication, and patient safety. While some residents have had positive experiences with rehab and staff attentiveness, multiple reviewers have alleged negligence, unprofessional conduct by leadership, and a lack of transparency.”
Quality Themes
Tap a score for detailsStrengths
- Caring and compassionate nursing staff
- Clean and well-maintained facility
- Effective post-surgery rehabilitation
- Strong engagement from some staff members
Concerns
- Management and leadership unprofessionalism and lack of transparency (mentioned by 3 reviewers)
- Allegations of neglect or poor treatment by specific staff members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With the facility having a 3-star staffing rating, how do you ensure consistent, personalized attention for each of the 60 residents throughout the day and night?
- 2I noticed some feedback regarding communication styles; could you walk me through your process for keeping families updated on their loved one’s daily progress and any changes in health status?
- 3Given the recent focus on management transparency, how do you handle family concerns or grievances to ensure they are addressed promptly and effectively?
- 4In light of the reports regarding individual staff interactions, what kind of training or oversight do you have in place to ensure all residents are treated with the highest level of dignity and care?
- 5Since the facility is highly regarded for post-surgery rehabilitation, how do you integrate those recovery goals into the daily social and activity schedule for residents?
- 6What protocols are in place to ensure that medical emergencies are handled quickly, especially during evening or weekend hours when administrative staff may be off-site?
Personalized based on this facility's data
Key Review Excerpts
“The staff, including Marjorie, made her feel very comfortable and safe. Mom loved having a chapel in house for her morning prayers and meditations.”
“A caring and compassionate staff who take extraordinary care of our loved one. I’m always amazed that staff from all departments know, and greet my loved one by name and always have a moment to share ple”
“My experience with the management at Notre Dame Rehabilitation was extremely disappointing. I found the leadership to be dishonest and lacking transparency in their communication and actions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports leading to deficiencies, including a recent December 2025 safety supervision issue that remains under correction. The facility shows recurring problems with safety supervision, infection control, and fire safety systems across multiple surveys from 2019 to 2025. While most deficiencies have been corrected, the pattern of repeated safety issues and active complaints suggests ongoing operational challenges that warrant careful consideration.
Dec 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 27, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Aug 27, 2024Routine14
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
May 19, 2022Routine9
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Oct 3, 2019Routine3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Federal Penalties
Fine
Dec 9, 2025
$12,735
Ownership & Operations
Who Operates This Facility
Notre Dame Health and Rehabilitation Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit ndhrehab.org
Medicare data downloads
Original nursing home datasets
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