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Nursing HomeMedicaid

Autumn Lake Healthcare at Norwalk

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

34 Midrocks Drive, Norwalk, CT 06851150 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 159 Google reviews

5
4
3
2
1
Autumn Lake Healthcare at Norwalk Nursing Home in Norwalk, CT — Street View
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What this means for your family

While the facility offers high-quality physical therapy and has several dedicated staff members who receive consistent praise, the recurring reports of medication errors and slow response times are critical red flags. If you choose this facility, we strongly recommend frequent, unannounced visits and maintaining direct, documented communication with the nursing supervisor regarding your loved one's care plan.

Google Reviews

Google Reviews

159 reviews on Google
Autumn Lake Healthcare at Norwalk receives highly polarized feedback, with many families praising the dedicated nursing staff and effective physical therapy programs, while others report serious concerns regarding neglect, poor communication, and hygiene. While some residents experience compassionate, professional care, a significant number of reviews highlight issues with medication management, slow response times, and facility cleanliness. Families should be aware that experiences appear to vary significantly depending on the specific unit and shift.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean5.0Activities8.0Meds2.0MemoryN/AComms4.0Value3.0

Strengths

  • Effective physical and occupational therapy programs
  • Compassionate and attentive nursing staff
  • Clean and well-maintained facility environment
  • Helpful administrative and admissions support

Concerns

  • Medication errors and delays (mentioned by 7 reviewers)
  • Slow response times to call bells and patient needs (mentioned by 6 reviewers)
  • Poor food quality and lack of dietary adherence (mentioned by 6 reviewers)
  • Unprofessional or rude staff interactions (mentioned by 5 reviewers)
  • Hygiene and cleanliness issues in patient rooms (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(5)'21(14)'23(21)'25(32)'26(25)

Distribution · 160 analyzed

5
100
4
21
3
4
2
4
1
31

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that medication management is a high priority for our family; could you walk me through your current process for ensuring timely and accurate medication administration?
  • 2We appreciate how active you are in responding to feedback online; how do you use that resident and family input to improve daily dining experiences and dietary adherence?
  • 3Given the facility's size of 150 residents, what steps are being taken to ensure that call bells are answered promptly and that staff remain attentive to individual needs throughout the day?
  • 4Could you describe the protocols in place to maintain consistent cleanliness and hygiene standards in resident rooms, especially during busy shifts?
  • 5We are impressed by the reputation of your physical and occupational therapy programs; how do these teams coordinate with the nursing staff to support a resident's overall recovery plan?
  • 6What is your process for addressing concerns or communication gaps when a family member feels that a staff interaction did not meet the facility's standards for professionalism?

Personalized based on this facility's data


Key Review Excerpts

The PT and OT have been first class and the kindness of the practitioners must be remarked upon. Dining services have been great and my brother is part of the clean plate club.

Long-term resident's family · 2023★★★★★

My nurse, Chandanpreet Kaur, provided truly outstanding care throughout my stay. She was consistently professional, kind, and attentive, always wearing a warm smile and maintaining a positive attitude.

Rehab patient · 2025★★★★★

My mother takes blood thinners…they gave her twice her dose. Coumadin levels were 9.9! They are supposed to be 2.5. The next day after they brought her home, she had a nosebleed and we couldn’t stop the bleeding so we had to put her in the hospital.

Grandchild of resident · 2026☆☆☆☆
Source: 159 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
59%
Registered nurses for medical care
Total Nursing
3.23hrs
79%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.1%
Better than Avg
Here
99.1%
US
93.4%
CT
88.0%
Western ct
86.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.6%
Better than Avg
Here
6.6%
US
15.3%
CT
17.4%
Western ct
14.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility21.4%
Mixed vs Avgs
Here
21.4%
US
12.1%
CT
19.7%
Western ct
28.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚖️

Residents who lost too much weight

↓ Lower is better
This Facility12.2%
Worse than Avg
Here
12.2%
US
5.3%
CT
6.3%
Western ct
7.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.2%
Better than Avg
Here
13.2%
US
19.5%
CT
17.4%
Western ct
13.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.3%
Better than Avg
Here
12.3%
US
14.4%
CT
18.2%
Western ct
16.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
81.8%
CT
71.0%
Western ct
74.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility87.9%
Better than Avg
Here
87.9%
US
79.7%
CT
69.7%
Western ct
68.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
CT
1.5%
Western ct
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
1penalties
Well above state avg (12.8)
10 complaint-triggered
$12,834 in fines

Autumn Lake Healthcare at Norwalk has significant deficiencies across multiple areas, with families filing complaints that triggered 7 investigations. The most recurring problems involve care planning, fire safety systems, and resident rights issues. While the facility corrects violations when cited, problems persist across surveys, including repeated issues with care plan development and safety systems that could impact resident wellbeing and emergency preparedness.

Mar 17, 2026Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 19, 2025Complaint
2
0678Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Aug 13, 2024Complaint
2
0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jul 23, 2024Routine
32
0341Immediate jeopardy · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0351Immediate jeopardy · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0163Potential for harm · IsolatedCorrected

Construction Deficiencies

Install noncombustible or limited-combustible interior walls.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 23, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 11, 2024Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Federal Penalties

Fine

Jun 26, 2024

$12,834

Ownership & Operations

Who Operates This Facility

Owner / Operator

Autumn Lake Healthcare at Norwalk

Organization Type

for profit

Chain Affiliation

Chain Name

Autumn Lake Healthcare

Chain Size

60 facilities nationwide

Chain avg rating: 2.8/5 · Rank 22 of 60

Ownership & Management

Owners

Norwalk Parent LLC

Owner · Organization

100%

Norwalk Associates INC.

Owner (parent company) · Organization

Key personnel

Norwalk Realty LLC5% or Greater Mortgage InterestSchwartz, MarkOfficer / DirectorDiteodoro, JackManagerSchwartz, MarkManagerThomas, AdrianManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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