Autumn Lake Healthcare at Norwalk
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 159 Google reviews

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What this means for your family
While the facility offers high-quality physical therapy and has several dedicated staff members who receive consistent praise, the recurring reports of medication errors and slow response times are critical red flags. If you choose this facility, we strongly recommend frequent, unannounced visits and maintaining direct, documented communication with the nursing supervisor regarding your loved one's care plan.
Google Reviews
Google Reviews
159 reviews on Google“Autumn Lake Healthcare at Norwalk receives highly polarized feedback, with many families praising the dedicated nursing staff and effective physical therapy programs, while others report serious concerns regarding neglect, poor communication, and hygiene. While some residents experience compassionate, professional care, a significant number of reviews highlight issues with medication management, slow response times, and facility cleanliness. Families should be aware that experiences appear to vary significantly depending on the specific unit and shift.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Compassionate and attentive nursing staff
- Clean and well-maintained facility environment
- Helpful administrative and admissions support
Concerns
- Medication errors and delays (mentioned by 7 reviewers)
- Slow response times to call bells and patient needs (mentioned by 6 reviewers)
- Poor food quality and lack of dietary adherence (mentioned by 6 reviewers)
- Unprofessional or rude staff interactions (mentioned by 5 reviewers)
- Hygiene and cleanliness issues in patient rooms (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 160 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that medication management is a high priority for our family; could you walk me through your current process for ensuring timely and accurate medication administration?
- 2We appreciate how active you are in responding to feedback online; how do you use that resident and family input to improve daily dining experiences and dietary adherence?
- 3Given the facility's size of 150 residents, what steps are being taken to ensure that call bells are answered promptly and that staff remain attentive to individual needs throughout the day?
- 4Could you describe the protocols in place to maintain consistent cleanliness and hygiene standards in resident rooms, especially during busy shifts?
- 5We are impressed by the reputation of your physical and occupational therapy programs; how do these teams coordinate with the nursing staff to support a resident's overall recovery plan?
- 6What is your process for addressing concerns or communication gaps when a family member feels that a staff interaction did not meet the facility's standards for professionalism?
Personalized based on this facility's data
Key Review Excerpts
“The PT and OT have been first class and the kindness of the practitioners must be remarked upon. Dining services have been great and my brother is part of the clean plate club.”
“My nurse, Chandanpreet Kaur, provided truly outstanding care throughout my stay. She was consistently professional, kind, and attentive, always wearing a warm smile and maintaining a positive attitude.”
“My mother takes blood thinners…they gave her twice her dose. Coumadin levels were 9.9! They are supposed to be 2.5. The next day after they brought her home, she had a nosebleed and we couldn’t stop the bleeding so we had to put her in the hospital.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Autumn Lake Healthcare at Norwalk has significant deficiencies across multiple areas, with families filing complaints that triggered 7 investigations. The most recurring problems involve care planning, fire safety systems, and resident rights issues. While the facility corrects violations when cited, problems persist across surveys, including repeated issues with care plan development and safety systems that could impact resident wellbeing and emergency preparedness.
Mar 17, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 19, 2025Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 13, 2024Complaint2
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 23, 2024Routine32
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Install noncombustible or limited-combustible interior walls.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 23, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 11, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Federal Penalties
Fine
Jun 26, 2024
$12,834
Ownership & Operations
Who Operates This Facility
Autumn Lake Healthcare at Norwalk
for profit
Chain Affiliation
Autumn Lake Healthcare
60 facilities nationwide
Chain avg rating: 2.8/5 · Rank 22 of 60
Ownership & Management
Owners
Norwalk Parent LLC
Owner · Organization
Norwalk Associates INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
159 reviews from families & visitors
Official Website
Visit autumnlakenorwalk.com
Medicare data downloads
Original nursing home datasets
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