Nursing Home Top Rated

Willowbrooke Court at Country House

Strong Medicare quality ratings; families often praise beautiful, well-maintained facilities. Still worth an in-person visit.

4830 Kennett Pike, Wilmington, DE 19807|14 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 31 Google reviews

(302) 654-5101 Directions Website

Street View

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What this means for your family

Willowbrooke Court offers a high-end, engaging environment with very professional staff, making it a strong candidate for those prioritizing amenities and community life. However, ensure you conduct a thorough tour of the specific living areas to address any concerns regarding cleanliness and maintenance, as the facility's premium price point should guarantee a pristine living standard.

Google Reviews

31 reviews on Google

“Willowbrooke Court at Country House is frequently described as an upscale, beautiful, and well-maintained facility with a welcoming atmosphere for seniors. While residents and visitors praise the physical environment and staff friendliness, potential families should be aware of a report regarding pest issues and note that the facility is considered quite expensive.”

Quality Themes

Tap a score for details

Strengths

Beautiful, well-maintained facilities
Warm and welcoming staff
Engaging community programs and events
Upscale living environment

Concerns

Pest control issues (mice and roaches)

Rating Trends

Tap a year to see what changed

Distribution · 33 analyzed

How They Respond to Reviews

67%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given the intimate size of your 14-resident community, how do you ensure that the daily activities and social programs are tailored to the specific interests of each individual?
2I noticed that you are quite active in responding to feedback online; how do you use that family input to continuously improve the resident experience here?
3With such high marks for your facility's maintenance and upscale environment, what specific protocols do you have in place for ongoing pest management to ensure the living spaces remain pristine?
4Since your CMS ratings for staffing and health inspections are excellent, how does your team coordinate with local medical providers to handle urgent care needs or emergencies for residents?
5Considering the feedback regarding the value of your services, what specific amenities or personalized care features do you feel truly set the Willowbrooke Court experience apart for families?
6How do you foster a sense of community among the 14 residents to ensure that everyone feels included in the social life of the home?

Personalized based on this facility's data

Key Review Excerpts

“An absolutely beautiful living facility from what I saw. And the aroma coming from the kitchen was wonderful.”

Visitor · 2019★★★★★

“Very relaxing and caring staff that care about the aging and sick.”

Visitor · 2019★★★★★

“Country House has much to offer and they have gone out of their way to both inform and educate us as we were researching CCRC communities.”

Prospective resident family · 2025★★★★★

Source: 31 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.60hrs

Registered nurses for medical care

Total Nursing

4.72hrs

All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

83.1%

New castle

83.2%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.9%

Better than Avg

Here

95.9%

81.8%

83.1%

New castle

81.8%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

0.9%

New castle

1.0%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Well below state avg (13.5)

1 complaint-triggered

This facility shows a mixed record with 7 deficiencies across 3 surveys, including one complaint-triggered issue where families reported concerns about treatment and care quality. Problems have occurred in staff training, medical records management, and resident notification procedures. All deficiencies have been corrected by the facility, suggesting responsiveness to identified issues, though the complaint indicates families had serious enough concerns to file formal reports.

Feb 26, 2025Routine1 finding

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Feb 26, 2025Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Feb 9, 2024Routine4 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0037Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

Apr 26, 2022Routine1 finding

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willowbrooke Court at Country House

Organization Type

nonprofit

Chain Affiliation

Chain Name

Acts Retirement-Life Communities

Chain Size

27 facilities nationwide

Chain avg rating: 4.8/5 · Rank 23 of 26 (Best)