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Strong Medicare quality ratings; public reviewers often praise beautiful, well-maintained facilities. Still worth an in-person visit.
based on 31 Google reviews
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Willowbrooke Court at Country House has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: beautiful, well-maintained facilities and warm and welcoming staff. Review the component ratings and current source records before deciding.
Willowbrooke Court at Country House is frequently described as an upscale, beautiful, and well-maintained facility with a welcoming atmosphere for seniors. While residents and visitors praise the physical environment and staff friendliness, potential families should be aware of a report regarding pest issues and note that the facility is considered quite expensive.
Quality Themes
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Concerns
Rating Trends
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Distribution · 33 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“An absolutely beautiful living facility from what I saw. And the aroma coming from the kitchen was wonderful.”
“Very relaxing and caring staff that care about the aging and sick.”
“Country House has much to offer and they have gone out of their way to both inform and educate us as we were researching CCRC communities.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows a mixed record with 7 deficiencies across 3 surveys, including one complaint-triggered issue where families reported concerns about treatment and care quality. Problems have occurred in staff training, medical records management, and resident notification procedures. All deficiencies have been corrected by the facility, suggesting responsiveness to identified issues, though the complaint indicates families had serious enough concerns to file formal reports.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Willowbrooke Court at Country House
nonprofit
Acts Retirement-Life Communities
27 facilities nationwide
Chain avg rating: 4.8/5 · Rank 1 of 26 (Highest rating)
Owners
Acts Acquisition and Development Company LLC
Owner (parent company) · Organization
Acts Alliance Management LLC
Owner (parent company) · Organization
Acts Communities of Maryland, INC.
Owner (parent company) · Organization
Acts Legacy Foundation, INC.
Owner (parent company) · Organization
Acts Management Services, INC.
Owner (parent company) · Organization
Acts Retirement Services, INC
Owner (parent company) · Organization
Acts Retirement-Life Communities Management, LLC
Owner (parent company) · Organization
Acts Signature Community Services INC
Owner (parent company) · Organization
Bonita Springs Retirement Village INC
Owner (parent company) · Organization
Mease Life INC
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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