Willowbrooke Court at Cokesbury Village
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and facilities. Still worth an in-person visit.
based on 59 Google reviews
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What this means for your family
Cokesbury Village offers a beautiful, high-quality environment for independent living with a strong sense of community. However, families should be aware of recent reports regarding inconsistent medical oversight and rigid dining policies; we recommend staying highly involved in the care planning process if your loved one transitions to the nursing unit.
Google Reviews
Google Reviews
59 reviews on Google“Willowbrooke Court at Cokesbury Village is widely praised for its beautiful, well-maintained grounds and active, friendly community atmosphere. While many residents and visitors highlight the quality of life and staff kindness, some families have raised concerns regarding inconsistent medical oversight and restrictive dining policies. Prospective families should balance the facility's strong reputation for independent living and amenities against the need for proactive monitoring of care in the nursing unit.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and facilities
- Active social community with diverse events
- Warm and friendly staff interactions
- Comprehensive life-care model
Concerns
- Inconsistent medical care and medication management (mentioned by 2 reviewers)
- Restrictive or inconvenient dining room policies (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the focus on a comprehensive life-care model, how does the staff ensure that medication management remains accurate and consistent for residents?
- 2I noticed your team is active in responding to feedback online; what is your process for addressing family concerns regarding daily care or clinical needs?
- 3Could you walk me through the dining room policies and how the facility balances structure with flexibility to ensure residents enjoy their meal times?
- 4With your beautiful campus and active social calendar, what are some of the most popular events that help residents build connections with one another?
- 5In light of the recent health inspection reports, what specific steps is the facility taking to improve clinical oversight and ensure the highest standard of care?
- 6How does the nursing staff coordinate with primary physicians to ensure that any changes in a resident's health status are communicated promptly to family members?
Personalized based on this facility's data
Key Review Excerpts
“We chose life care at Cokesbury Village after many visits and much research. We enjoy the warmth of this community and the security of knowing our aging challenges will be met here with the same kindness and quality of service we have experienced in independent living.”
“I am distressed by the initial care of my family member in the care unit when she went in with back pain. At 100, extra good and prompt care is necessary. Not giving her her blood pressure medication for over 24 hours resulted in a blood pressure spike that could have caused a stroke.”
“Dining room situation doesn't foster sociability because you have to make a reservation (you used to be able to walk in and see someone and join their table). Maintenance schedule is inconsistent. Onsite medical is handy but not thorough - have a backup.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 2 measures
2
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Willowbrooke Court shows a pattern of deficiencies primarily in infection control and food safety, with issues recurring across multiple surveys - infection control problems appeared in both 2024 and 2025 inspections, and food handling violations were cited in consecutive years. All 11 deficiencies across three surveys have been corrected by the facility, though the recurring nature of infection control and dietary issues suggests ongoing operational challenges families should discuss during visits.
Jul 29, 2025Routine4
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Sep 3, 2024Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Oct 3, 2023Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Willowbrooke Court at Cokesbury Village
nonprofit
Chain Affiliation
Acts Retirement-Life Communities
27 facilities nationwide
Chain avg rating: 4.8/5 · Rank 16 of 26 (Best)
Ownership & Management
Owners
Acts Acquisition and Development Company LLC
Owner (parent company) · Organization
Acts Alliance Management LLC
Owner (parent company) · Organization
Acts Communities of Maryland, INC.
Owner (parent company) · Organization
Acts Legacy Foundation, INC.
Owner (parent company) · Organization
Acts Retirement Services, INC
Owner (parent company) · Organization
Acts Retirement-Life Communities Management, LLC
Owner (parent company) · Organization
Acts Signature Community Services INC
Owner (parent company) · Organization
Bonita Springs Retirement Village INC
Owner (parent company) · Organization
Mease Life INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit actsretirement.org
Medicare data downloads
Original nursing home datasets
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