Kentmere Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 42 Google reviews

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What this means for your family
Kentmere shows strong results for short-term rehab, but families should be cautious regarding long-term care, especially for memory-impaired residents. We strongly recommend unannounced visits at different times of the day and night to verify staffing levels and hygiene standards before committing.
Google Reviews
Google Reviews
42 reviews on Google“Kentmere Rehabilitation and Healthcare Center receives highly polarized feedback, with some families praising the attentive nursing staff and effective rehab services, while others report severe neglect and staffing shortages. Critical concerns regarding hygiene, medication management, and resident safety appear frequently in negative reviews, suggesting inconsistent care quality. Prospective families should be aware of these significant disparities in resident experiences.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Responsive and caring nursing staff
- Long-term staff retention in some departments
Concerns
- Neglect and poor hygiene (soiled bedding/clothing) (mentioned by 4 reviewers)
- Understaffing and slow response times (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
- Inadequate care for dementia/memory care residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about the physical and occupational therapy teams here; how do you tailor those programs to meet a resident's specific recovery goals?
- 2What specific protocols are in place to ensure medication is administered accurately and on a strict schedule?
- 3How does the nursing team manage response times during busy shifts to ensure residents' needs are met promptly?
- 4What steps are taken by the care team to maintain high standards of personal hygiene and clean linens for all residents?
- 5Can you tell us more about the specialized programming and engagement activities available specifically for your memory care residents?
- 6How is communication handled between the nursing staff and family members regarding any changes in a resident's health or daily care?
Personalized based on this facility's data
Key Review Excerpts
“My Grandmother was at this facility for a short time and we are so upset with ourselves that she even stayed there for a single second. Under their 'care' my Grandmother was not fed, she laid in soiled depends and bedding for HOURS.”
“The rehab team is fantastic, they communicate well and are always looking to assist. My Mom has been there for several years and there is very little turnover of the staff.”
“Took my mom there for respite care and they put her on a regular floor- SHE HAS DEMENTIA!!! They put her on the Physical Therapy floor. No one came to see about her while we were there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Kentmere has concerning patterns with families filing complaints about abuse protection and accident prevention, appearing across multiple recent surveys. The facility shows recurring issues in abuse and neglect protections, accident hazard prevention, and food safety that persist over time. While all deficiencies report correction dates, the repeated nature of problems in critical safety areas, particularly those triggering family complaints, warrants careful consideration during visits.
Dec 13, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Dec 13, 2025Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 22, 2024Routine11
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Environmental Deficiencies
Keep all essential equipment working safely.
Nov 22, 2024Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Oct 12, 2023Routine14
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Dec 13, 2025
$8,278
Ownership & Operations
Who Operates This Facility
Kentmere Rehabilitation and Healthcare Center
nonprofit
Ownership & Management
Owners
Kentmere Rehabilitation and Healthcare Center INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit kentmerenursing.com
Medicare data downloads
Original nursing home datasets
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