Excelcare at Wilmington LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 48 Google reviews

Watch Excelcare at Wilmington LLC
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some families report excellent clinical outcomes for rehab, the facility has a persistent pattern of communication failures and poor responsiveness. If you are considering this facility, we strongly recommend visiting unannounced and asking specifically how they ensure call buttons are answered promptly, as this is a recurring safety concern.
Google Reviews
Google Reviews
48 reviews on Google“ExcelCare at Wilmington (formerly Parkview) receives highly polarized feedback, with some families praising specific staff members and rehab outcomes while others report severe neglect, poor communication, and unsanitary conditions. Despite management's claims of improvements under new ownership, recurring complaints regarding unresponsive staff, poor food quality, and facility cleanliness persist across multiple years.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual nursing and rehab staff
- Effective physical therapy services
- Helpful administrative support for some families
Concerns
- Unresponsive staff and failure to answer call buttons (mentioned by 4 reviewers)
- Poor food quality and lack of nutritional variety (mentioned by 4 reviewers)
- Lack of communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Facility cleanliness and hygiene issues (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are quite active in responding to family feedback online; how do you use that input to improve the daily experience for residents?
- 2With the current staffing rating being strong, what specific protocols do you have in place to ensure that call buttons are answered promptly and that residents feel heard?
- 3Could you walk me through your current process for maintaining facility cleanliness and hygiene, and how often are common areas and resident rooms deep-cleaned?
- 4We’ve read that physical therapy is a strong point here; how do you integrate those services into a resident's daily routine to ensure they stay active and engaged?
- 5How does your team handle communication with families when they have questions or need an update, especially if they are having trouble reaching someone by phone?
- 6Could you share how you are working to improve the variety and quality of the dining program to better meet the nutritional needs and preferences of your residents?
Personalized based on this facility's data
Key Review Excerpts
“My right foot and my leg was badly infected,I was 3 seconds away from be amputated.Dr Harewood and especially Jen, Has done an excellent job keeping my wound cleaned and wrapped correctly.”
“My mother was a patient at Parkview…Excelcare for 5 years. Whatever name they are assigning to this facility, the care is the same….below Sub level. During the 5 years that my mother was there, this nursing home was sold 3 times to Venture Capital groups…..”
“My mom been there one day and nobody responding to her nurse call button. Why have a call button if nobody answers? My mom been laying in her own feces for past couple hours”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered deficiencies related to abuse protection and medication management, indicating serious concerns about resident safety and care quality. The facility shows recurring issues with resident rights, care planning, and quality of care across multiple surveys, though all violations have been reportedly corrected by the provider.
Nov 12, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 13, 2025Routine3
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 1, 2024Routine5
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Mar 1, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Mar 10, 2023Routine15
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Federal Penalties
Fine
Mar 1, 2024
$38,290
Ownership & Operations
Who Operates This Facility
Excelcare at Wilmington LLC
for profit
Chain Affiliation
Excelcare
8 facilities nationwide
Chain avg rating: 2.4/5 · Rank 5 of 9
Ownership & Management
Owners
Excelcare at Wilmington Holdco LLC
Owner · Organization
Indigo De 3 LLC
Owner (parent company) · Organization
Frankel, Eliyahu
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit excelcarewilmington.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Complete Care at Hillside LLC
1.2 miNursing Home · Wilmington, DE
Springs Rehabilitation at Brandywine
3.0 miNursing Home · Wilmington, DE
Encore at Windsor Hills
4.1 miNursing Home · Wilmington, DE
Cadia Rehabilitation Silverside
4.2 miNursing Home · Wilmington, DE
Willowbrooke Court at Cokesbury Village
4.6 miNursing Home · Hockessin, DE
Kutz Rehabilitation and Nursing
4.6 miNursing Home · Wilmington, DE