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Nursing HomeMedicaid

Excelcare at Wilmington LLC

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2801 W. 6th Street, Wilmington, DE 19805150 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.6/5

based on 48 Google reviews

5
4
3
2
1
Excelcare at Wilmington LLC Nursing Home in Wilmington, DE — Street View
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What this means for your family

While some families report excellent clinical outcomes for rehab, the facility has a persistent pattern of communication failures and poor responsiveness. If you are considering this facility, we strongly recommend visiting unannounced and asking specifically how they ensure call buttons are answered promptly, as this is a recurring safety concern.

Google Reviews

Google Reviews

48 reviews on Google
ExcelCare at Wilmington (formerly Parkview) receives highly polarized feedback, with some families praising specific staff members and rehab outcomes while others report severe neglect, poor communication, and unsanitary conditions. Despite management's claims of improvements under new ownership, recurring complaints regarding unresponsive staff, poor food quality, and facility cleanliness persist across multiple years.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean2.0Activities3.0Meds2.0Memory5.0Comms2.0ValueN/A

Strengths

  • Dedicated individual nursing and rehab staff
  • Effective physical therapy services
  • Helpful administrative support for some families

Concerns

  • Unresponsive staff and failure to answer call buttons (mentioned by 4 reviewers)
  • Poor food quality and lack of nutritional variety (mentioned by 4 reviewers)
  • Lack of communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
  • Facility cleanliness and hygiene issues (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'20(2)'22(9)'24(4)'26(14)

Distribution · 48 analyzed

5
29
4
1
3
2
2
1
1
15

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed that you are quite active in responding to family feedback online; how do you use that input to improve the daily experience for residents?
  • 2With the current staffing rating being strong, what specific protocols do you have in place to ensure that call buttons are answered promptly and that residents feel heard?
  • 3Could you walk me through your current process for maintaining facility cleanliness and hygiene, and how often are common areas and resident rooms deep-cleaned?
  • 4We’ve read that physical therapy is a strong point here; how do you integrate those services into a resident's daily routine to ensure they stay active and engaged?
  • 5How does your team handle communication with families when they have questions or need an update, especially if they are having trouble reaching someone by phone?
  • 6Could you share how you are working to improve the variety and quality of the dining program to better meet the nutritional needs and preferences of your residents?

Personalized based on this facility's data


Key Review Excerpts

My right foot and my leg was badly infected,I was 3 seconds away from be amputated.Dr Harewood and especially Jen, Has done an excellent job keeping my wound cleaned and wrapped correctly.

Rehab patient · 2025★★★★★

My mother was a patient at Parkview…Excelcare for 5 years. Whatever name they are assigning to this facility, the care is the same….below Sub level. During the 5 years that my mother was there, this nursing home was sold 3 times to Venture Capital groups…..

Long-term resident's family · 2026☆☆☆☆

My mom been there one day and nobody responding to her nurse call button. Why have a call button if nobody answers? My mom been laying in her own feces for past couple hours

Long-term resident's family · 2022☆☆☆☆
Source: 48 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.70hrs
93%
Registered nurses for medical care
Total Nursing
3.66hrs
89%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
19%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.1%
Better than Avg
Here
4.1%
US
15.3%
DE
15.5%
New castle
16.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.4%
Worse than Avg
Here
31.4%
US
19.5%
DE
21.6%
New castle
21.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
14.4%
DE
13.7%
New castle
14.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
12.1%
DE
8.7%
New castle
6.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
15.5%
DE
10.9%
New castle
10.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.0%
Mixed vs Avgs
Here
97.0%
US
93.4%
DE
95.8%
New castle
97.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.4%
Better than Avg
Here
85.4%
US
79.8%
DE
83.1%
New castle
84.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility80.0%
Worse than Avg
Here
80.0%
US
81.8%
DE
83.1%
New castle
82.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Mixed vs Avgs
Here
1.3%
US
1.6%
DE
0.9%
New castle
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Well below state avg (13.5)
6 complaint-triggered
$38,290 in fines

Families have filed complaints that triggered deficiencies related to abuse protection and medication management, indicating serious concerns about resident safety and care quality. The facility shows recurring issues with resident rights, care planning, and quality of care across multiple surveys, though all violations have been reportedly corrected by the provider.

Nov 12, 2025Complaint
2
0646Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 13, 2025Routine
3
0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0754Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide properly sized and located linen or trash receptacles.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Mar 1, 2024Routine
5
0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Mar 1, 2024Complaint
4
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Mar 10, 2023Routine
15
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0756Minimal · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Federal Penalties

Fine

Mar 1, 2024

$38,290

Ownership & Operations

Who Operates This Facility

Owner / Operator

Excelcare at Wilmington LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Excelcare

Chain Size

8 facilities nationwide

Chain avg rating: 2.4/5 · Rank 5 of 9

Ownership & Management

Owners

Excelcare at Wilmington Holdco LLC

Owner · Organization

100%

Indigo De 3 LLC

Owner (parent company) · Organization

60%

Frankel, Eliyahu

Owner (parent company)

Key personnel

Frankel, EliyahuManagerZupnick, JoelTrustee of the SnfJm and Mazel LLCAdp of the SnfMartin Friedman Cpa PcAdp of the SnfMazel Family TrustAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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