Stonegates
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 17 Google reviews

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What this means for your family
Stonegates is noted for its cleanliness and pleasant environment, which are strong indicators of a well-maintained facility. Because the majority of reviews are rating-only, we recommend scheduling an in-person tour to observe staff interactions and dining quality firsthand.
Google Reviews
Google Reviews
17 reviews on Google“Stonegates is frequently praised for its clean, well-maintained environment and pleasant atmosphere. While specific feedback is limited due to a high volume of rating-only reviews, the few descriptive comments highlight the quality of the food and the friendliness of the staff.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Pleasant, welcoming environment
- Friendly staff members
- High-quality dining options
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that your staffing rating is excellent, how do you empower your team to maintain that high level of engagement and friendliness that residents seem to really appreciate?
- 2I noticed the facility is well-maintained and clean; what is your process for ensuring that standard is upheld consistently throughout the day?
- 3With five recent state violations noted, could you walk me through the steps you’ve taken to address those specific concerns and prevent them from recurring?
- 4Your dining options receive great feedback—how do you balance those high-quality meals with the specific nutritional or medical dietary needs of individual residents?
- 5How does your team handle health inspections and clinical oversight to ensure that the quality of care remains high even during busier times?
- 6What does a typical afternoon look like for residents here in terms of social activities or community engagement?
Personalized based on this facility's data
Key Review Excerpts
“The food there is absolutely delicious”
“Nice place, very clean and smells nice.”
“Beautiful setting, nice people both working and living there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Stonegates has faced families filing complaints that triggered multiple deficiency findings, indicating serious concerns about care quality and safety oversight. The facility has struggled most with resident assessment and care planning, staff training and supervision, and medication management across all three surveys. While the facility has corrected deficiencies when cited, the recurring patterns across different care areas and the fact that families felt compelled to file formal complaints suggest ongoing quality challenges that warrant careful consideration during any visit.
Dec 12, 2025Routine6
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Dec 6, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Dec 5, 2023Complaint5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Dec 5, 2023Routine4
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Fine
Dec 5, 2023
$48,696
Ownership & Operations
Who Operates This Facility
Stonegates
for profit
Ownership & Management
Owners
Cantera Tr Ua
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit stonegates.com
Medicare data downloads
Original nursing home datasets
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