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Nursing Home

Stonegates

Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.

4031 Kennett Pike, Greenville, DE 1980749 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 17 Google reviews

5
4
3
2
1
Stonegates Nursing Home in Greenville, DE — Street View
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What this means for your family

Stonegates is noted for its cleanliness and pleasant environment, which are strong indicators of a well-maintained facility. Because the majority of reviews are rating-only, we recommend scheduling an in-person tour to observe staff interactions and dining quality firsthand.

Google Reviews

Google Reviews

17 reviews on Google
Stonegates is frequently praised for its clean, well-maintained environment and pleasant atmosphere. While specific feedback is limited due to a high volume of rating-only reviews, the few descriptive comments highlight the quality of the food and the friendliness of the staff.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean10.0ActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Clean and well-maintained facility
  • Pleasant, welcoming environment
  • Friendly staff members
  • High-quality dining options

Rating Trends

Tap a year to see what changed

2344.02017(1)5.02018(1)4.02019(1)4.32023(6)4.62024(5)3.62025(5)5.02026(1)

Distribution · 20 analyzed

5
13
4
2
3
3
2
1
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that your staffing rating is excellent, how do you empower your team to maintain that high level of engagement and friendliness that residents seem to really appreciate?
  • 2I noticed the facility is well-maintained and clean; what is your process for ensuring that standard is upheld consistently throughout the day?
  • 3With five recent state violations noted, could you walk me through the steps you’ve taken to address those specific concerns and prevent them from recurring?
  • 4Your dining options receive great feedback—how do you balance those high-quality meals with the specific nutritional or medical dietary needs of individual residents?
  • 5How does your team handle health inspections and clinical oversight to ensure that the quality of care remains high even during busier times?
  • 6What does a typical afternoon look like for residents here in terms of social activities or community engagement?

Personalized based on this facility's data


Key Review Excerpts

The food there is absolutely delicious

Visitor · 2024★★★★★

Nice place, very clean and smells nice.

Visitor · 2023★★★★★

Beautiful setting, nice people both working and living there.

Visitor · 2017★★★★
Source: 17 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
2.16hrs
OK
Registered nurses for medical care
Total Nursing
5.97hrs
OK
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)
RN Turnover
0%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

7

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
15.4%
DE
10.9%
New castle
10.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.8%
Worse than Avg
Here
23.8%
US
14.4%
DE
13.7%
New castle
13.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
12.1%
DE
8.7%
New castle
6.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
DE
95.8%
New castle
97.4%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
4.9%
DE
4.1%
New castle
3.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
DE
97.4%
New castle
98.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.5%
Better than Avg
Here
95.5%
US
79.7%
DE
83.1%
New castle
83.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.8%
Better than Avg
Here
83.8%
US
81.8%
DE
83.1%
New castle
82.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.8%
Worse than Avg
Here
2.8%
US
1.6%
DE
0.9%
New castle
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
1penalties
Well below state avg (13.5)
5 complaint-triggered
$48,696 in fines

Stonegates has faced families filing complaints that triggered multiple deficiency findings, indicating serious concerns about care quality and safety oversight. The facility has struggled most with resident assessment and care planning, staff training and supervision, and medication management across all three surveys. While the facility has corrected deficiencies when cited, the recurring patterns across different care areas and the fact that families felt compelled to file formal complaints suggest ongoing quality challenges that warrant careful consideration during any visit.

Dec 12, 2025Routine
6
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0944Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

Dec 6, 2024Routine
5
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0943Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.

Dec 5, 2023Complaint
5
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0635Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Provide doctor's orders for the resident's immediate care at the time the resident was admitted.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Dec 5, 2023Routine
4
0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Federal Penalties

Fine

Dec 5, 2023

$48,696

Ownership & Operations

Who Operates This Facility

Owner / Operator

Stonegates

Organization Type

for profit

Ownership & Management

Owners

Cantera Tr Ua

Owner · Organization

Key personnel

Cantera Tr UaManagerDennis, MicheleManagerLocurcio, CescaManagerCantera Tr UaTrustee of the SnfCantera Tr UaAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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