Willowbrook Hills
Families consistently rate this highly — reviewers highlight warm, welcoming, and attentive staff. Schedule a visit to confirm the fit.
based on 82 Google reviews
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What this means for your family
Willowbrook Hills is highly regarded for its beautiful facility and engaging activity programs, making it a strong contender for those seeking an active environment. However, because some reviewers noted that care consistency can depend on the specific caregiver, we recommend asking management about their staff-to-resident ratios and training programs for memory care staff during your tour.
Google Reviews
Google Reviews
82 reviews on Google“Willowbrook Hills (also known as The Avalon of Auburn Hills) is widely praised for its modern, clean facility and a staff that many families describe as compassionate and attentive. While the vast majority of reviews are highly positive, citing excellent activities and a welcoming atmosphere, a small subset of reviewers has raised serious concerns regarding inconsistent care quality, particularly in the memory care unit, and occasional unprofessionalism from specific staff members.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming, and attentive staff
- Clean, modern, and well-maintained facility
- Engaging activities and life enrichment programs
- Helpful and responsive management team
Concerns
- Inconsistent care quality in memory care (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 2 reviewers)
- High reliance on family involvement for daily care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that Willowbrook Hills is very active in responding to resident feedback online; how do you incorporate that family input into your daily operational improvements?
- 2With the memory care neighborhood being a specialized area, what specific training or support systems do you have in place to ensure consistent, high-quality care for those residents?
- 3We read wonderful things about your life enrichment programs; could you walk us through a few of the most popular activities that help residents stay connected and engaged this week?
- 4Since you have a 102-resident capacity, how do you balance the need for professional care with the desire for family members to remain involved in their loved one's daily routine?
- 5What is your protocol for medical emergencies or sudden changes in health, and how quickly are family members typically notified in those situations?
- 6How do you foster a culture of professionalism and warmth among your staff to ensure that every resident feels consistently supported throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“My mother has been living at Willowbrook for almost two years now, and I've watched her truly flourish here. The staff treats her with such genuine kindness, remembering details about her life and checking in on her regularly.”
“The commitment they made to help my mother with dementia has exceeded our family’s expectations. Crystal, Libbye, Dan,Sheri, their care support team have shown such patience, compassion with my moms agitation, stubbornness, challenges.”
“Resident care depends on the caregiver you get. Many are great, but some have no patience for people with memory issues. Also, regular care requires much family involvement.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations have identified serious concerns regarding the adequacy of resident care, including failures to follow service plans, missed documentation for hygiene and vital signs, and issues with timely medication administration. While some allegations of severe neglect were not fully substantiated, the facility has been cited for failing to provide personal care services designed to encourage resident independence.
Jul 31, 2025Complaint
Resident A's care needs were not met; specifically, failure to update service plans following a rehab stay, and multiple missed documentation entries for oral hygiene, showers, toileting assistance, monthly vital signs, monthly weight, and weekly laundry.
Apr 8, 2024RoutineCleanReport
No deficiencies found during this inspection.
Jan 8, 2024Complaint
Failure to maintain an organized program to provide protection and supervised personal care (related to a resident being sent to the hospital for constipation while a prescribed suppository was available).
Prescribed medication (Bisacodyl suppository) was not administered as prescribed 'as needed' for constipation.
Jan 4, 2024Complaint
Medications were administered late.
Ownership & Operations
Who Operates This Facility
Auburn Hills Opco, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit willowbrookhills.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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