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Assisted Living · Auburn Hills, MI
3151 E Walton Blvd, Auburn Hills, MI 48326
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About this listing
Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
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Reported capacity: 102 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
Your next step
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Public Google reviewers rate Willowbrook Hills highly. Reviewers highlight: warm, welcoming, and attentive staff, clean, modern, and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Willowbrook Hills (also known as The Avalon of Auburn Hills) is widely praised for its modern, clean facility and a staff that many families describe as compassionate and attentive. While the vast majority of reviews are highly positive, citing excellent activities and a welcoming atmosphere, a small subset of reviewers has raised serious concerns regarding inconsistent care quality, particularly in the memory care unit, and occasional unprofessionalism from specific staff members.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
The majority of reviews highlight the kindness and dedication of the staff, though two reviewers noted issues with patience and professionalism.
Management is frequently cited as being accessible, open, and helpful during the transition process.
Numerous reviewers consistently describe the facility as spotless, clean, and comparable to a hotel.
Multiple reviewers specifically praise the chef-prepared meals and restaurant-style dining experience.
Reviewers frequently mention a robust calendar of events, live music, and dedicated activity staff.
While some families praise the sensory rooms and safety, others report concerns about staff patience and responsiveness in the memory care unit.
Reviewers have noted that the facility offers competitive pricing and high value compared to other local senior living communities.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 87 analyzed
This facility responds to some reviews.
Key Review Excerpts
“My mother has been living at Willowbrook for almost two years now, and I've watched her truly flourish here. The staff treats her with such genuine kindness, remembering details about her life and checking in on her regularly.”
“The commitment they made to help my mother with dementia has exceeded our family’s expectations. Crystal, Libbye, Dan,Sheri, their care support team have shown such patience, compassion with my moms agitation, stubbornness, challenges.”
“Resident care depends on the caregiver you get. Many are great, but some have no patience for people with memory issues. Also, regular care requires much family involvement.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations have identified serious concerns regarding the adequacy of resident care, including failures to follow service plans, missed documentation for hygiene and vital signs, and issues with timely medication administration. While some allegations of severe neglect were not fully substantiated, the facility has been cited for failing to provide personal care services designed to encourage resident independence.
Resident A's care needs were not met; specifically, failure to update service plans following a rehab stay, and multiple missed documentation entries for oral hygiene, showers, toileting assistance, monthly vital signs, monthly weight, and weekly laundry.
No deficiencies are reported in this inspection record.
Prescribed medication (Bisacodyl suppository) was not administered as prescribed 'as needed' for constipation.
Failure to maintain an organized program to provide protection and supervised personal care (related to a resident being sent to the hospital for constipation while a prescribed suppository was available).
Medications were administered late.
Auburn Hills Opco, LLC
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Confirm current status with MI Dept. of Licensing & Regulatory Affairs.
Google Maps
Photos, directions & neighborhood info
Google Reviews
78 reviews from families & visitors
Official Website
Visit willowbrookhills.com
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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