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Public Google reviewers rate this highly and often mention warm, welcoming, and attentive staff. Schedule a visit to confirm the fit.
based on 78 Google reviews
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Public Google reviewers rate Willowbrook Hills highly. Reviewers highlight: warm, welcoming, and attentive staff, clean, modern, and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Willowbrook Hills (also known as The Avalon of Auburn Hills) is widely praised for its modern, clean facility and a staff that many families describe as compassionate and attentive. While the vast majority of reviews are highly positive, citing excellent activities and a welcoming atmosphere, a small subset of reviewers has raised serious concerns regarding inconsistent care quality, particularly in the memory care unit, and occasional unprofessionalism from specific staff members.
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Distribution · 87 analyzed
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Key Review Excerpts
“My mother has been living at Willowbrook for almost two years now, and I've watched her truly flourish here. The staff treats her with such genuine kindness, remembering details about her life and checking in on her regularly.”
“The commitment they made to help my mother with dementia has exceeded our family’s expectations. Crystal, Libbye, Dan,Sheri, their care support team have shown such patience, compassion with my moms agitation, stubbornness, challenges.”
“Resident care depends on the caregiver you get. Many are great, but some have no patience for people with memory issues. Also, regular care requires much family involvement.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent investigations have identified serious concerns regarding the adequacy of resident care, including failures to follow service plans, missed documentation for hygiene and vital signs, and issues with timely medication administration. While some allegations of severe neglect were not fully substantiated, the facility has been cited for failing to provide personal care services designed to encourage resident independence.
Resident A's care needs were not met; specifically, failure to update service plans following a rehab stay, and multiple missed documentation entries for oral hygiene, showers, toileting assistance, monthly vital signs, monthly weight, and weekly laundry.
No deficiencies are reported in this inspection record.
Prescribed medication (Bisacodyl suppository) was not administered as prescribed 'as needed' for constipation.
Failure to maintain an organized program to provide protection and supervised personal care (related to a resident being sent to the hospital for constipation while a prescribed suppository was available).
Medications were administered late.
Auburn Hills Opco, LLC
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MI LARA — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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