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Public Google reviewers rate this highly and often mention compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 40 Google reviews
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Public Google reviewers rate The Courtyard at Auburn Hills 3 highly. Reviewers highlight: compassionate and attentive care staff, engaging community activities and events. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Courtyard at Auburn Hills 3 (formerly Randall Residence) receives highly polarized feedback, with many families praising the compassionate staff and engaging community atmosphere, while others raise serious concerns regarding care standards. While some reviewers highlight excellent memory care and responsiveness, critics point to significant issues with staff turnover, hygiene, and medication management. Prospective families should look closely at current staffing levels and care protocols during their tour.
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Distribution · 42 analyzed
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Key Review Excerpts
“They were very flexible with his changing diatary needs. The staff was very attentive and gave him excellent care!”
“I toured this facility and the engagement with residents and families was unbelievable! They were having a huge St Patrick’s Day dinner for families and residents with all the trimmings.”
“When issues arise such as your loved ones constantly being soaking wet/soiled from not being changed on a regular basis they say sorry and it happens again & again....that's not sorry--it's pure laziness.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
This facility has a history of serious safety concerns, including allegations of medical neglect involving untreated infections and improper insulin administration that led to a resident becoming unresponsive. Additionally, inspections have identified significant failures in maintaining required resident documentation, such as health care appraisals and assessment plans.
Allegation of neglect leading to a serious knee infection from an untreated UTI, requiring emergency care to prevent possible amputation.
Resident's BiPAP machine was not applied at night.
Improper insulin administration: Resident's blood sugar was low, facility administered insulin, then administered a second dose when sugar was even lower, resulting in the resident being unresponsive.
Facility had no residents present as it was being updated.
No current health care appraisal form observed in Resident O’s resident file.
No written assessment plans observed in Resident A, Resident B, Resident C, Resident E, or Resident G’s resident files.
Resident F’s resident care agreement form was not signed.
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Google Reviews
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Official Website
Visit thecourtyardatmichigan.com
MI LARA — View Official Record
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