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Assisted Living · Auburn Hills, MI
3033 N. Squirrel Rd., Auburn Hills, MI 48326
Map location from our source data
About this listing
Catalog updated Aug 3, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
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Reported capacity: 20 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
Your next step
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Public Google reviewers rate The Courtyard at Auburn Hills 3 highly. Reviewers highlight: compassionate and attentive care staff, engaging community activities and events. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Courtyard at Auburn Hills 3 (formerly Randall Residence) receives highly polarized feedback, with many families praising the compassionate staff and engaging community atmosphere, while others raise serious concerns regarding care standards. While some reviewers highlight excellent memory care and responsiveness, critics point to significant issues with staff turnover, hygiene, and medication management. Prospective families should look closely at current staffing levels and care protocols during their tour.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Reviews are split between high praise for individual caregivers and serious allegations of neglect and high turnover.
Management is praised for being helpful during the intake process, but some families report frustration with unresolved service issues.
Most reviewers describe the facility as clean, though one reviewer alleged poor hygiene standards for residents.
Multiple reviewers specifically praise the quality of the food and the special event meals.
Reviewers frequently mention engaging activities like Bingo and holiday-themed dinners.
Serious allegations regarding medication errors were raised by multiple reviewers.
Experiences range from families feeling their loved ones are happy and content to others reporting neglect.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“They were very flexible with his changing diatary needs. The staff was very attentive and gave him excellent care!”
“I toured this facility and the engagement with residents and families was unbelievable! They were having a huge St Patrick’s Day dinner for families and residents with all the trimmings.”
“When issues arise such as your loved ones constantly being soaking wet/soiled from not being changed on a regular basis they say sorry and it happens again & again....that's not sorry--it's pure laziness.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
This facility has a history of serious safety concerns, including allegations of medical neglect involving untreated infections and improper insulin administration that led to a resident becoming unresponsive. Additionally, inspections have identified significant failures in maintaining required resident documentation, such as health care appraisals and assessment plans.
Allegation of neglect leading to a serious knee infection from an untreated UTI, requiring emergency care to prevent possible amputation.
Resident's BiPAP machine was not applied at night.
Improper insulin administration: Resident's blood sugar was low, facility administered insulin, then administered a second dose when sugar was even lower, resulting in the resident being unresponsive.
Facility had no residents present as it was being updated.
No current health care appraisal form observed in Resident O’s resident file.
No written assessment plans observed in Resident A, Resident B, Resident C, Resident E, or Resident G’s resident files.
Resident F’s resident care agreement form was not signed.
Encore Mchenry
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with MI Dept. of Licensing & Regulatory Affairs.
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit thecourtyardatmichigan.com
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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