The Courtyard at Auburn Hills 3
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 40 Google reviews
Watch The Courtyard at Auburn Hills 3
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The Courtyard at Auburn Hills offers a vibrant social calendar and a welcoming environment that many families appreciate. However, given the serious concerns raised regarding hygiene and medication management, we strongly recommend conducting unannounced visits and speaking directly with current residents' families to verify the consistency of care.
Google Reviews
Google Reviews
40 reviews on Google“The Courtyard at Auburn Hills 3 (formerly Randall Residence) receives highly polarized feedback, with many families praising the compassionate staff and engaging community atmosphere, while others raise serious concerns regarding care standards. While some reviewers highlight excellent memory care and responsiveness, critics point to significant issues with staff turnover, hygiene, and medication management. Prospective families should look closely at current staffing levels and care protocols during their tour.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Engaging community activities and events
- Clean and well-maintained facility
- Helpful and communicative management
Concerns
- High staff turnover and understaffing (mentioned by 2 reviewers)
- Poor hygiene and failure to assist with personal care (soiled clothing) (mentioned by 2 reviewers)
- Medication management errors or omissions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've noticed how much the management team values communication with families; how do you typically keep us updated on our loved one's day-to-day well-being?
- 2With such a small, intimate community of 20 residents, how do you ensure that every person receives personalized attention during mealtimes and personal care routines?
- 3Can you walk us through your specific protocols for medication administration to ensure everything is tracked accurately and nothing is missed?
- 4What kind of engaging activities or social events do you have planned for the residents this month to help them stay connected with the community?
- 5In the event of a medical emergency during the night, what is the immediate process for getting care and notifying our family?
- 6How do you approach staffing and training to ensure that the compassionate care mentioned by other families remains consistent even during busy shifts?
Personalized based on this facility's data
Key Review Excerpts
“They were very flexible with his changing diatary needs. The staff was very attentive and gave him excellent care!”
“I toured this facility and the engagement with residents and families was unbelievable! They were having a huge St Patrick’s Day dinner for families and residents with all the trimmings.”
“When issues arise such as your loved ones constantly being soaking wet/soiled from not being changed on a regular basis they say sorry and it happens again & again....that's not sorry--it's pure laziness.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
This facility has a history of serious safety concerns, including allegations of medical neglect involving untreated infections and improper insulin administration that led to a resident becoming unresponsive. Additionally, inspections have identified significant failures in maintaining required resident documentation, such as health care appraisals and assessment plans.
Dec 18, 2025Complaint
Allegation of neglect leading to a serious knee infection from an untreated UTI, requiring emergency care to prevent possible amputation.
May 14, 2025Complaint
Facility had no residents present as it was being updated.
Resident's BiPAP machine was not applied at night.
Improper insulin administration: Resident's blood sugar was low, facility administered insulin, then administered a second dose when sugar was even lower, resulting in the resident being unresponsive.
Oct 29, 2024Routine
No current health care appraisal form observed in Resident O’s resident file.
Resident F’s resident care agreement form was not signed.
No written assessment plans observed in Resident A, Resident B, Resident C, Resident E, or Resident G’s resident files.
Ownership & Operations
Who Operates This Facility
Encore Mchenry
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit thecourtyardatmichigan.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Courtyard at Auburn Hills 4
< 1 miAssisted Living · Auburn Hills, MI
Willowbrook Hills
< 1 miAssisted Living · Auburn Hills, MI
Grace Senior Living Rochester
1.8 miAssisted Living · Rochester Hills, MI
The Springs at Rochester Hills Rehab and Nursing C
3.1 miNursing Home · Rochester Hills, MI
The Villa at Silverbell Estates
3.4 miNursing Home · Orion, MI
Mercy Bellbrook/mcauley
4.0 miAssisted Living · Rochester Hills, MI