The Courtyard at Auburn Hills 4
Families consistently rate this highly — reviewers highlight warm, attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 40 Google reviews
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What this means for your family
The Courtyard at Auburn Hills offers a vibrant social calendar and a welcoming environment that many families appreciate. However, given the serious and recurring concerns regarding hygiene and medication management in the memory care unit, we strongly advise you to conduct unannounced visits and ask specific questions about their staffing ratios and medication administration protocols.
Google Reviews
Google Reviews
40 reviews on Google“The Courtyard at Auburn Hills receives high praise for its attentive staff, engaging community events, and clean, welcoming environment. However, some families have raised serious concerns regarding the quality of care in the memory care unit, specifically citing issues with staff turnover, hygiene, and medication management. Potential residents should weigh the positive community atmosphere against these reports of inconsistent care standards.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and care staff
- Engaging social activities and community events
- Clean and well-maintained facility
- Helpful administrative and leasing support
Concerns
- Inconsistent hygiene and care in memory care (soiled clothing/linens) (mentioned by 3 reviewers)
- High staff turnover and lack of staff identification (mentioned by 3 reviewers)
- Medication management errors or omissions (mentioned by 3 reviewers)
- Understaffing and poor resident care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 143 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how does that open communication translate into how you handle family concerns regarding daily care?
- 2Could you walk me through your specific protocols for ensuring medication accuracy and how you track dosage compliance for residents?
- 3Given the importance of hygiene and comfort, what is your current process for monitoring and maintaining the cleanliness of resident linens and clothing?
- 4With the community events being a highlight for many, what does a typical social calendar look like for residents who need a bit more encouragement to participate?
- 5How do you ensure that residents consistently recognize their primary caregivers, and what steps are taken to maintain continuity of care when there are changes in staffing?
- 6What specific training do your staff members receive to ensure that residents in memory care receive the focused attention and specialized support they require?
Personalized based on this facility's data
Key Review Excerpts
“They have so many activities for their patients and they are also so inviting to let the local senior community join in on their weekly Bingo games and other events.”
“Mom is in the memory care unit due to her advanced dementia. She seems so much happier and content.. They love mom and mom loves them.”
“When issues arise such as your loved ones constantly being soaking wet/soiled from not being changed on a regular basis they say sorry and it happens again & again....that's not sorry--it's pure laziness.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified several concerns regarding resident care, including incidents of residents being left soiled, unrecorded weights, and expired medications. There have also been noted discrepancies in resident assessment plans and incomplete incident reporting following falls.
Aug 13, 2025Complaint
Resident A was found soiled after an unattended bathroom accident.
Apr 21, 2025Routine
No 2024 health care appraisal contained in Resident A’s resident file.
No job description contained in staff member Israel Williams' employee file.
Expired medication (Senna 8.6 mg Tab, expired 1/1/2025) was observed in the medication cabinet.
No resident weights documented between August 2024 and March 2025.
Mar 11, 2025Complaint
Discrepancy in resident assessment plan: Resident A's plan listed a 1-2 person assist, while the facility claimed they were a 1-person assist.
Resident A fell on 01/20/2025 and again on 01/24/2025; the incident report for the first fall was incomplete.
Ownership & Operations
Who Operates This Facility
Encore Mchenry
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit thecourtyardatmichigan.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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