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Assisted Living · Auburn Hills, MI
3033 N. Squirrel Rd., Auburn Hills, MI 48326
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About this listing
Catalog updated Jul 5, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
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Reported capacity: 20 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
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Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
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Public Google reviewers rate The Courtyard at Auburn Hills 1 highly. Reviewers highlight: engaging activities and community events, warm and attentive nursing staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Courtyard at Auburn Hills 1 receives polarized feedback, with many families praising the caring staff and engaging activities, while others report severe concerns regarding hygiene, staffing turnover, and medication management. While some families feel their loved ones are treated like family, others have raised alarming allegations about neglect and poor care standards in the memory care unit.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While many praise the kindness of staff, others report high turnover and neglectful behavior.
Families report mixed experiences with administrative responsiveness and issue resolution.
Some reviewers describe the facility as clean, but others report residents being left in soiled conditions.
Multiple reviewers specifically praise the quality of meals and holiday dining events.
Reviewers frequently highlight the variety of activities and community engagement.
Serious allegations regarding medication errors and over-medication have been raised by family members.
Experiences in memory care are highly inconsistent, ranging from high praise to reports of neglect.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 70 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“When my mother needed a “memory care” facility, we chose Randall Residence of Auburn Hills. The staff is very responsive to her needs and display a great deal of empathy.”
“I do not reccomend sending your loved ones here, especially to the memory care side. They have a HUGE turn-over in staff. Staff (aides) refuse to wear name tags so you have no idea who is taking care of your loved one.”
“My father was accepted at the Randall Residence after an extended hospital stay. Our family was candid about his condition and what his needs were going to be. The Randall Residence performed two different”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent renewal inspection from October 2024 identified several issues regarding missing resident documentation (assessment plans and health appraisals), improper medication storage, and some facility maintenance concerns. The facility's initial licensing study from December 2023 showed substantial compliance with no deficiencies noted.
Missing 2023 assessment plans for Residents A, B, C, D, E, F, G, H, I, J, and K.
Maintenance issues: worn toilet seat in room #8; dirty floors and foul odor in room #12.
Resident D's Nystatin cream was found in her room and not in a locked box; a large tote of medication was also found on the floor next to the medication cart without a lock.
No physician statement found in Resident D's file authorizing staff to apply Nystatin cream without supervision.
No current First Aid certificate found in staff member Suzie Ludwig's employee file.
Missing 2023 health care appraisal forms for Residents C, H, J, and K.
No deficiencies are reported in this inspection record.
Encore Mchenry
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with MI Dept. of Licensing & Regulatory Affairs.
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit thecourtyardatmichigan.com
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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