The Courtyard at Auburn Hills 1
Families consistently rate this highly — reviewers highlight engaging activities and community events. Schedule a visit to confirm the fit.
based on 40 Google reviews
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What this means for your family
While many families report a vibrant community with excellent food and activities, the serious allegations regarding hygiene and medication management in the memory care unit are concerning. We strongly recommend that you conduct an unannounced visit during a weekend or evening shift to observe staffing levels and care quality firsthand before making a decision.
Google Reviews
Google Reviews
40 reviews on Google“The Courtyard at Auburn Hills 1 receives polarized feedback, with many families praising the caring staff and engaging activities, while others report severe concerns regarding hygiene, staffing turnover, and medication management. While some families feel their loved ones are treated like family, others have raised alarming allegations about neglect and poor care standards in the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and community events
- Warm and attentive nursing staff
- Clean and well-maintained facility
- Helpful administrative and leasing support
Concerns
- High staff turnover and inconsistent care (mentioned by 2 reviewers)
- Poor hygiene and neglect in memory care (mentioned by 2 reviewers)
- Medication management errors or over-medication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the community events here; could you tell us more about the types of engaging activities planned for the residents each week?
- 2Since the facility is so well-maintained, how does your team ensure that the common areas and private rooms stay consistently clean and hygienic every day?
- 3Could you walk us through your specific protocols for medication administration and how you double-check for accuracy?
- 4How do you approach staffing and training to ensure that the warm, attentive care residents receive remains consistent across all shifts?
- 5What specific specialized supports or environmental adjustments are in place to ensure the safety and dignity of residents in the memory care area?
- 6In the event of a medical emergency after hours, what is the immediate process for contacting nursing staff and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“When my mother needed a “memory care” facility, we chose Randall Residence of Auburn Hills. The staff is very responsive to her needs and display a great deal of empathy.”
“I do not reccomend sending your loved ones here, especially to the memory care side. They have a HUGE turn-over in staff. Staff (aides) refuse to wear name tags so you have no idea who is taking care of your loved one.”
“My father was accepted at the Randall Residence after an extended hospital stay. Our family was candid about his condition and what his needs were going to be. The Randall Residence performed two different”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent renewal inspection from October 2024 identified several issues regarding missing resident documentation (assessment plans and health appraisals), improper medication storage, and some facility maintenance concerns. The facility's initial licensing study from December 2023 showed substantial compliance with no deficiencies noted.
Oct 29, 2024Routine
Missing 2023 health care appraisal forms for Residents C, H, J, and K.
Maintenance issues: worn toilet seat in room #8; dirty floors and foul odor in room #12.
No current First Aid certificate found in staff member Suzie Ludwig's employee file.
Resident D's Nystatin cream was found in her room and not in a locked box; a large tote of medication was also found on the floor next to the medication cart without a lock.
Missing 2023 assessment plans for Residents A, B, C, D, E, F, G, H, I, J, and K.
No physician statement found in Resident D's file authorizing staff to apply Nystatin cream without supervision.
Dec 5, 2023OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Encore Mchenry
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit thecourtyardatmichigan.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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