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Public Google reviewers rate this highly and often mention engaging community activities and events. Schedule a visit to confirm the fit.
based on 40 Google reviews
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Public Google reviewers rate The Courtyard at Auburn Hills 2 highly. Reviewers highlight: engaging community activities and events, caring and attentive frontline staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
The Courtyard at Auburn Hills 2 receives polarized feedback, with many families praising the caring staff and engaging community atmosphere, while others report severe concerns regarding hygiene, medication management, and high staff turnover. While some residents and families feel their loved ones are well-supported, others have raised serious allegations of neglect and poor communication in the memory care unit.
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Distribution · 70 analyzed
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Key Review Excerpts
“When issues arise such as your loved ones constantly being soaking wet/soiled from not being changed on a regular basis they say sorry and it happens again & again....that's not sorry--it's pure laziness.”
“I toured this facility and the engagement with residents and families was unbelievable! They were having a huge St Patrick’s Day dinner for families and residents with all the trimmings.”
“My father was accepted at the Randall Residence after an extended hospital stay. Our family was candid about his condition and what his needs were going to be. The Randall Residence performed two different”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified several concerns, including missing medical documentation (health care appraisals and assessment plans), staff training record gaps, and maintenance issues like holes in walls and screens. A special investigation also noted that a resident's assessment plan failed to address specific behavioral/relationship concerns.
Resident A's assessment plan does not address her sexual relationship with her husband.
No deficiencies are reported in this inspection record.
The bathroom ventilation fan was not working in room 16.
There was a hole in the wall in room 14 and a loose floor heat cover in room 19.
Resident M’s morning dose of Aspirin 325 mg was not listed in the electronic system, but was in the medication cabinet.
No 2023 or 2024 health care appraisal contained in Resident A or Resident B’s resident file.
There was a hole in the window screen in room 17.
No 2023 health care appraisal contained in C, Resident D or Resident E’s resident file.
No 2024 assessment plan contained in Resident G’s resident file.
No 2023 assessment plan contained in Resident A, Resident B, Resident C, Resident D, Resident E, Resident F, Resident H, Resident I, Resident J, Resident K, or Resident L’s resident files.
No current First aid or Cardiopulmonary resuscitation certificate in staff member Danielle Call’s employee file.
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Google Reviews
40 reviews from families & visitors
Official Website
Visit thecourtyardatmichigan.com
MI LARA — View Official Record
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