The Courtyard at Auburn Hills 2
Families consistently rate this highly — reviewers highlight engaging community activities and events. Schedule a visit to confirm the fit.
based on 40 Google reviews
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What this means for your family
While the facility offers a vibrant social environment and excellent dining, there are serious, recurring reports regarding hygiene and medication management in the memory care unit. We strongly recommend that families conduct unannounced visits and specifically ask for the facility's protocol on staff-to-resident ratios and medication oversight.
Google Reviews
Google Reviews
40 reviews on Google“The Courtyard at Auburn Hills 2 receives polarized feedback, with many families praising the caring staff and engaging community atmosphere, while others report severe concerns regarding hygiene, medication management, and high staff turnover. While some residents and families feel their loved ones are well-supported, others have raised serious allegations of neglect and poor communication in the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Engaging community activities and events
- Caring and attentive frontline staff
- Pleasant, bright, and clean common areas
- Helpful administrative guidance during move-in
Concerns
- High staff turnover and lack of consistency (mentioned by 2 reviewers)
- Hygiene issues (residents left soiled/wet) (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your community calendar is quite active; could you walk me through a typical day for a resident and how you encourage participation in these events?
- 2Given the importance of medication safety, could you explain the specific protocols and double-check systems you have in place to ensure accuracy for residents?
- 3How do you ensure consistent, high-quality care and hygiene support for residents throughout the day, especially during shift transitions?
- 4With your focus on maintaining a bright and welcoming environment, how do you manage staffing consistency to ensure residents feel familiar and comfortable with their caregivers?
- 5Since your team is known for being helpful during the move-in process, what does your ongoing communication look like once a resident has settled in to ensure their needs are being met?
- 6In the event of a medical concern or emergency, what is your process for notifying family members and coordinating with local healthcare providers?
Personalized based on this facility's data
Key Review Excerpts
“When issues arise such as your loved ones constantly being soaking wet/soiled from not being changed on a regular basis they say sorry and it happens again & again....that's not sorry--it's pure laziness.”
“I toured this facility and the engagement with residents and families was unbelievable! They were having a huge St Patrick’s Day dinner for families and residents with all the trimmings.”
“My father was accepted at the Randall Residence after an extended hospital stay. Our family was candid about his condition and what his needs were going to be. The Randall Residence performed two different”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified several concerns, including missing medical documentation (health care appraisals and assessment plans), staff training record gaps, and maintenance issues like holes in walls and screens. A special investigation also noted that a resident's assessment plan failed to address specific behavioral/relationship concerns.
Feb 17, 2026Complaint
Resident A's assessment plan does not address her sexual relationship with her husband.
Oct 17, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Oct 1, 2024Routine
No 2023 or 2024 health care appraisal contained in Resident A or Resident B’s resident file.
No 2024 assessment plan contained in Resident G’s resident file.
There was a hole in the wall in room 14 and a loose floor heat cover in room 19.
No 2023 health care appraisal contained in C, Resident D or Resident E’s resident file.
Resident M’s morning dose of Aspirin 325 mg was not listed in the electronic system, but was in the medication cabinet.
The bathroom ventilation fan was not working in room 16.
No current First aid or Cardiopulmonary resuscitation certificate in staff member Danielle Call’s employee file.
No 2023 assessment plan contained in Resident A, Resident B, Resident C, Resident D, Resident E, Resident F, Resident H, Resident I, Resident J, Resident K, or Resident L’s resident files.
There was a hole in the window screen in room 17.
Ownership & Operations
Who Operates This Facility
Encore Mchenry
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit thecourtyardatmichigan.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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