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Assisted Living · New Rochelle, NY
355 Pelham Road, New Rochelle, NY 10805
Map location from our source data
About this listing
Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 150 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
Your next step
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Public Google reviewers rate Willow Towers Ehp highly. Reviewers highlight: compassionate and attentive care staff, engaging activities and events. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Willow Towers EHP receives high praise for its long-term care, particularly within the Phoenix Memory Care unit, where staff are frequently described as kind, attentive, and engaging. However, the facility faces serious, conflicting reports regarding the quality of care in the memory care unit, with some families reporting distressing incidents of staff aggression and neglect that contrast sharply with the positive experiences of others.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While many praise the staff as kind and competent, there are serious allegations of unprofessional behavior and neglect.
Reports are polarized, with some praising the environment and others alleging residents are left in soiled conditions.
Reviewers specifically mention good food quality.
Multiple reviewers highlight the variety and quality of engagement activities.
Experiences are highly inconsistent, ranging from deep appreciation for the Phoenix program to reports of distressing care failures.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
Key Review Excerpts
“The Phoenix Program at Willow Towers provides a caring and interactive environment for residents who are suffering with Alzheimer's and dementia.”
“My mother, who is in the late stage of Alzheimer’s disease, was moved into The Phoenix Memory Care Unit at Willow Towers Assisted Living in December, 2025. Unfortunately, my experience there was deeply distressing and alarming from the very first day, and I moved her out within a month.”
Source: NY Dept. of Health
Key Findings
2 violations from 3 inspections
No deficiencies are reported in this inspection record.
Resident services
Resident services
Willow Towers, INC.
for profit
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with NY Dept. of Health.
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Official Website
Visit willowtowers.com
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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