Willow Towers Ehp

Strengths

• Compassionate and attentive care staff
• Engaging activities and events
• Strong leadership in Memory Care
• Clean and safe environment

Concerns

• Allegations of neglect and poor hygiene in memory care (mentioned by 2 reviewers)
• Reports of staff aggression toward residents (mentioned by 2 reviewers)

How They Respond to Reviews

Questions for Your Tour

• 1Given the strong leadership noted in your memory care unit, what specific protocols do you have in place to ensure consistent, high-quality hygiene and personal care for residents there?
• 2I’ve read that your team is known for being very compassionate; how do you approach ongoing staff training to ensure that the environment remains gentle and patient, especially during high-stress moments?
• 3With your facility hosting 150 residents, how do you balance maintaining a clean, safe environment with the need for personalized, attentive care for each individual?
• 4Your activities and events seem to be a highlight for many families; could you walk me through a typical week of social programming and how you encourage residents to participate?
• 5In the event of a medical concern or emergency, what is your communication process with family members to ensure we are kept informed in real-time?
• 6How does your leadership team monitor day-to-day interactions on the floor to ensure that the staff's engagement with residents consistently meets your facility's standards for care and respect?

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