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Nursing HomeMedicaid

Glen Island Center for Nursing and Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

490 Pelham Road, New Rochelle, NY 10805183 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 384 Google reviews

5
4
3
2
1
Glen Island Center for Nursing and Rehabilitation Nursing Home in New Rochelle, NY — Street View
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What this means for your family

The facility is highly regarded for its physical therapy and clean environment, making it a strong candidate for short-term rehabilitation. However, families should be proactive in requesting care conferences early in the stay to avoid the communication gaps regarding discharge planning noted by some reviewers.

Google Reviews

Google Reviews

384 reviews on Google
Glen Island Center for Nursing and Rehabilitation is widely praised for its clean, modern facility and highly effective physical therapy department, which many reviewers credit for significant patient recovery. While the vast majority of feedback is glowing regarding staff friendliness and professionalism, a small subset of reviewers reports serious concerns regarding understaffing, poor communication during discharge, and inconsistent quality of care.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean10.0Activities9.0Meds7.0MemoryN/AComms6.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Clean, modern, and well-maintained facility
  • Friendly and compassionate nursing and support staff
  • Proactive administrative and patient advocacy team

Concerns

  • Understaffing leading to slow response times (mentioned by 4 reviewers)
  • Poor communication regarding discharge planning and insurance (mentioned by 3 reviewers)
  • Inconsistent quality of care and perceived neglect (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2344.92024(87)4.82025(84)4.62026(39)

Distribution · 210 analyzed

5
193
4
7
3
1
2
0
1
9
12 reviews posted between Jul 19, 2024Jul 20, 2024 · 12 were 5-star
10 reviews posted between Sep 25, 2025Sep 27, 2025 · 9 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate these services into a resident's daily routine?
  • 2With the current staffing levels, what is the typical process for ensuring timely assistance when a resident uses their call light?
  • 3Could you walk me through how your team coordinates discharge planning and insurance updates to ensure families are kept in the loop throughout the process?
  • 4I noticed the facility has had some recent health inspection findings; what specific steps are you taking to address those areas and improve the overall quality of care?
  • 5How do you ensure consistent communication between the nursing staff and families, especially regarding changes in a resident's medical condition or care plan?
  • 6What kind of daily activities or social programs are available to help residents stay engaged and connected with others in the community?

Personalized based on this facility's data


Key Review Excerpts

My 92 year old mother is currently in short term rehab. The CNA’s are exceptional and work as a team. The nurses as well. The Administrative staff are always available.

Long-term resident's family · 2025★★★★★

I was admitted to Glen Island center on 10/21/24, I was in pain and could not walk or sit or take care of myself. I was discharged 2 months later walking with a little assistance and very little pain.

Rehab patient · 2024★★★★★

My father was admitted here eighth of January and up to today, 25 January at one person from his care team, dietary, nursing, has met with the family and then I get a message two days ago on the 23rd. Telling me he has to leave by the 25th because his insurance is completed

Family member · 2026☆☆☆☆
Source: 384 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.87hrs
OK
Registered nurses for medical care
Total Nursing
3.16hrs
77%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
65%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

1

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.9%
Better than Avg
Here
9.9%
US
19.5%
NY
13.3%
Westchester
14.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
14.4%
NY
14.8%
Westchester
14.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
93.4%
NY
91.3%
Westchester
90.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.4%
Better than Avg
Here
12.4%
US
19.4%
NY
20.2%
Westchester
16.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
15.3%
NY
13.8%
Westchester
13.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
15.5%
NY
13.8%
Westchester
12.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility79.9%
Mixed vs Avgs
Here
79.9%
US
81.8%
NY
77.0%
Westchester
74.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.3%
Mixed vs Avgs
Here
79.3%
US
79.8%
NY
78.8%
Westchester
78.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
NY
1.2%
Westchester
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
1penalties
Near state avg (7.6)
9 complaint-triggered
$36,299 in fines

Recent complaints from families reveal serious ongoing problems, with uncorrected deficiencies from January 2025 including failure to respond to alleged violations and inadequate safety measures. The facility has recurring issues with care planning, infection control, and building safety that persist across multiple surveys. While most deficiencies show correction dates, the pattern of repeated violations in core care areas and unresolved complaint-driven problems raises significant concerns.

Feb 5, 2026Routine
7
0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0582Minimal · WidespreadCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0640Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

Jan 5, 2026Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Nov 27, 2024Complaint
7
0686Actual harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Jun 14, 2024Routine
18
0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

Jun 14, 2024Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Dec 9, 2021Routine
7
0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

Federal Penalties

Fine

Nov 27, 2024

$36,299

Ownership & Operations

Who Operates This Facility

Owner / Operator

Glen Island Center for Nursing and Rehabilitation

Organization Type

for profit

Ownership & Management

Owners

Flax, Maury

Owner

Key personnel

Friedman, LeahOfficer / DirectorFlax, MauryOfficer / DirectorAugustyniak, BrandonManagerRabadi, MazanManagerAugustyniak, BrandonAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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