Schaffer Extended Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 19 Google reviews

Watch Schaffer Extended Care Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (12 vs median 6.0)
- High staff turnover (98%)
- High RN turnover (100%)
Bottom 25% in NY · Below recommended RN staffing · Very high staff turnover · $10,358 in fines
What this means for your family
While the facility has a capable therapeutic and rehab team, the consistent reports of understaffing and delayed response times are significant concerns. We strongly recommend visiting during off-hours to observe staffing levels and asking management specifically how they handle patient call-bell response times.
Google Reviews
Google Reviews
19 reviews on Google“Schaffer Extended Care Center receives highly polarized feedback, with some families praising specific staff members and therapeutic departments, while others report significant neglect and poor communication. Recurring complaints focus on chronic understaffing, long response times for patient needs, and poor food quality. Prospective families should be aware of these inconsistencies in care standards and the potential for long wait times for basic assistance.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated therapeutic and rehab staff
- Some individual staff members provide exceptional care
- Helpful discharge planning services
Concerns
- Chronic understaffing leading to delayed patient care (mentioned by 4 reviewers)
- Poor food quality and dietary errors (mentioned by 3 reviewers)
- Unprofessional or dismissive nursing staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding staffing levels, what specific steps is the facility taking to ensure that residents receive timely assistance with their daily needs?
- 2I noticed the CMS health inspection ratings are currently low; what is the facility's current plan for addressing these specific compliance areas to improve the quality of care?
- 3Several families have mentioned concerns about dietary services and meal quality; how do you manage special dietary requirements and ensure that meals are both nutritious and served correctly?
- 4While I understand that rehab staff are highly regarded here, how do you foster consistent communication between the nursing team and family members to ensure we are always updated on our loved one's progress?
- 5What is the facility’s protocol for handling medical emergencies or sudden changes in a resident's health status during evening or weekend hours?
- 6What kind of daily activities or social engagement programs are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“My dad was admitted here on January 12th and the care he received was absolutely wonderful from the security guards who always greeted you with a smile or to Lupe who was exceptional too Lindsay who made sure the discharge for my dad was set up.”
“My mother who was a patient here woke up one morning around 4am and needed to use the restroom, she wasn't tended to until 6am.”
“I am a patient here. They are VERY understaffed. I have been told that most nursing homes are like that. The food is terrible, but it's institutional food. Dietary often gets the diet wrong.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Schaffer Extended Care Center has been cited for repeated failures in basic safety oversight, with families filing complaints that triggered investigations into abuse reporting failures, inadequate care planning, and broken call systems. The facility shows persistent problems across multiple years with pressure ulcer prevention, resident assessment and care planning, and building safety issues including fire protection and emergency lighting. While the facility reports correcting each cited deficiency, the pattern of recurring issues in fundamental care areas raises concerns about sustained quality improvement.
May 6, 2025Routine9
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
May 6, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 20, 2023Routine17
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Egress Deficiencies
Provide at least two remote exits on each floor or fire section of the building.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Jul 6, 2023Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Oct 24, 2019Routine8
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Federal Penalties
Fine
May 6, 2025
$10,512
Ownership & Operations
Who Operates This Facility
Schaffer Extended Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit montefiorehealthsystem.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Dumont Center for Rehabilitation and Nursing Care
1.5 miNursing Home · New Rochelle, NY
Pinnacle Multicare Nursing and Rehab Center
3.1 miNursing Home · Bronx, NY
Split Rock Rehabilition and Health Care Center
3.4 miNursing Home · Bronx, NY
Laconia Nursing Home
3.6 miNursing Home · Bronx, NY
East Haven Nursing & Rehabilitation Center
4.6 miNursing Home · Bronx, NY
Pelham Parkway Nursing Care & Rehab Facility L L C
5.0 miNursing Home · Bronx, NY