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Nursing HomeMedicaid Investigative

Schaffer Extended Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

16 Guion Place, New Rochelle, NY 10802150 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.6/5

based on 19 Google reviews

5
4
3
2
1
Schaffer Extended Care Center Nursing Home in New Rochelle, NY — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (12 vs median 6.0)
  • High staff turnover (98%)
  • High RN turnover (100%)

Bottom 25% in NY · Below recommended RN staffing · Very high staff turnover · $10,358 in fines

Source: Medicare data

What this means for your family

While the facility has a capable therapeutic and rehab team, the consistent reports of understaffing and delayed response times are significant concerns. We strongly recommend visiting during off-hours to observe staffing levels and asking management specifically how they handle patient call-bell response times.

Google Reviews

Google Reviews

19 reviews on Google
Schaffer Extended Care Center receives highly polarized feedback, with some families praising specific staff members and therapeutic departments, while others report significant neglect and poor communication. Recurring complaints focus on chronic understaffing, long response times for patient needs, and poor food quality. Prospective families should be aware of these inconsistencies in care standards and the potential for long wait times for basic assistance.

Quality Themes

Tap a score for details
Food1.0Staff4.0Clean3.0ActivitiesN/AMedsN/AMemoryN/AComms2.0Value1.0

Strengths

  • Dedicated therapeutic and rehab staff
  • Some individual staff members provide exceptional care
  • Helpful discharge planning services

Concerns

  • Chronic understaffing leading to delayed patient care (mentioned by 4 reviewers)
  • Poor food quality and dietary errors (mentioned by 3 reviewers)
  • Unprofessional or dismissive nursing staff (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'18(1)1.02.3'21(3)1.02.0'23(1)3.73.2'25(6)1.0'26(1)

Distribution · 21 analyzed

5
6
4
2
3
3
2
1
1
9

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding staffing levels, what specific steps is the facility taking to ensure that residents receive timely assistance with their daily needs?
  • 2I noticed the CMS health inspection ratings are currently low; what is the facility's current plan for addressing these specific compliance areas to improve the quality of care?
  • 3Several families have mentioned concerns about dietary services and meal quality; how do you manage special dietary requirements and ensure that meals are both nutritious and served correctly?
  • 4While I understand that rehab staff are highly regarded here, how do you foster consistent communication between the nursing team and family members to ensure we are always updated on our loved one's progress?
  • 5What is the facility’s protocol for handling medical emergencies or sudden changes in a resident's health status during evening or weekend hours?
  • 6What kind of daily activities or social engagement programs are available to help residents feel connected and active within the community?

Personalized based on this facility's data


Key Review Excerpts

My dad was admitted here on January 12th and the care he received was absolutely wonderful from the security guards who always greeted you with a smile or to Lupe who was exceptional too Lindsay who made sure the discharge for my dad was set up.

Family member of rehab patient · 2024★★★★★

My mother who was a patient here woke up one morning around 4am and needed to use the restroom, she wasn't tended to until 6am.

Long-term resident's family · 2024☆☆☆☆

I am a patient here. They are VERY understaffed. I have been told that most nursing homes are like that. The food is terrible, but it's institutional food. Dietary often gets the diet wrong.

Rehab patient · 2023★★☆☆☆
Source: 19 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.72hrs
96%
Registered nurses for medical care
Total Nursing
3.22hrs
78%
All nurses + aides combined
Staff Turnover
98%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

6

measures

Worse Than Avg

10

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
NY
18.9%
Westchester
20.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility28.9%
Worse than Avg
Here
28.9%
US
15.3%
NY
13.8%
Westchester
12.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility78.4%
Worse than Avg
Here
78.4%
US
93.4%
NY
91.3%
Westchester
91.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility28.1%
Worse than Avg
Here
28.1%
US
14.4%
NY
14.8%
Westchester
14.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility5.8%
Better than Avg
Here
5.8%
US
19.5%
NY
13.3%
Westchester
14.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
19.4%
NY
20.2%
Westchester
16.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility41.7%
Worse than Avg
Here
41.7%
US
81.8%
NY
77.0%
Westchester
75.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility67.0%
Worse than Avg
Here
67.0%
US
79.8%
NY
78.8%
Westchester
79.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
1.6%
NY
1.2%
Westchester
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
1penalties
Above state avg (7.6)
4 complaint-triggered
$10,358 in fines

Schaffer Extended Care Center has been cited for repeated failures in basic safety oversight, with families filing complaints that triggered investigations into abuse reporting failures, inadequate care planning, and broken call systems. The facility shows persistent problems across multiple years with pressure ulcer prevention, resident assessment and care planning, and building safety issues including fire protection and emergency lighting. While the facility reports correcting each cited deficiency, the pattern of recurring issues in fundamental care areas raises concerns about sustained quality improvement.

May 6, 2025Routine
9
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0730Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0805Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

May 6, 2025Complaint
3
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Dec 20, 2023Routine
17
0362Potential for harm · Pattern

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0252Potential for harm · PatternCorrected

Egress Deficiencies

Provide at least two remote exits on each floor or fire section of the building.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0638Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

Jul 6, 2023Complaint
1
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Oct 24, 2019Routine
8
0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Federal Penalties

Fine

May 6, 2025

$10,512

Ownership & Operations

Who Operates This Facility

Owner / Operator

Schaffer Extended Care Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Blye, ColleenW-2 Managing EmployeeKohn, RandiW-2 Managing EmployeeOzuah, PhillipW-2 Managing EmployeePanczner, ChristopherW-2 Managing EmployeeAbramson, JayOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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