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Assisted Living · New Rochelle, NY
60 Willow Drive, New Rochelle, NY 10805
Map location from our source data
About this listing
Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
Monthly cost
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Availability
We don't have live openings. Ask about current availability, waiting lists, and move-in timing.
Reported capacity: 51 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
This describes the care category. Confirm support for your family member's needs.
Understand care types →Payment options
Payment details are not confirmed in our records. Ask about private pay, insurance, and assistance programs.
Your next step
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Public Google reviews reflect mixed experiences. Compare recent comments, ask how concerns are addressed, and visit to see whether the care meets your family’s needs. Online feedback is one perspective, not a clinical assessment.
Willow Gardens receives high praise for its compassionate nursing staff, engaging recreational activities, and clean, hotel-like environment. However, some families have reported significant concerns regarding poor communication and aggressive financial policies, specifically regarding non-refundable community fees for short-term stays.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
Multiple reviewers praise the nursing and recreational staff for being caring and dedicated.
While memory care leadership is praised for updates, other families report communication is severely lacking.
Reviewers describe the facility as clean, bright, and resembling a hotel.
One reviewer specifically mentioned that their uncle really likes his meals.
Reviewers highlight active participation in music, painting, and common room activities.
The Director of Memory Care is specifically praised for being communicative and responsive.
A reviewer reported a negative experience with a 20k cost for a 19-day stay due to community fee policies.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
Key Review Excerpts
“The Director of Memory Care, Sallie Carlin is very communicative with us, sending us updates and photos. The recreational staff -Latoya, Ivy and Berta make sure he participates in all the activities from music to painting.”
“We removed my father from Willow Gardens within a month of moving him here. The care left a lot to be desired, the facility’s communication was severely lacking and they kept thousands of dollars as a “community fee” that were desperately needed for his care.”
“We have our Uncle Fred there and visit him regularly. He's incredibly happy and really likes the staff, his meals and talks about how lucky he is to be there.”
Source: NY Dept. of Health
Key Findings
No violations found in inspection history
Resident services.
No deficiencies are reported in this inspection record.
Willow Gardens, INC.
for profit
Contact the provider directly when you feel ready. Have your questions handy and ask for answers in writing.
Confirm current status with NY Dept. of Health.
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit willowgardens.org
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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