Assisted Living

Willow Gardens

Name: Public quality & inspection record for Willow Gardens
Creator: EveryPlace
License: https://everyplace.care/research-policy

Limited public data on Willow Gardens. Call, tour, and ask to meet current residents' families — your own impression matters most.

60 Willow Drive, New Rochelle, NY 10805|Reported capacity: 51|Licensed & active

Source: NY DOH — view official record

Google rating

3.8/5

based on 10 Google reviews

(914) 336-2338 Directions Website

Street View

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What this means for your family

Every family's needs are unique. We encourage you to visit Willow Gardens in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.

Google Reviews

12 public Google reviews available

Willow Gardens receives high praise for its compassionate nursing staff, engaging recreational activities, and clean, hotel-like environment. However, some families have reported significant concerns regarding poor communication and aggressive financial policies, specifically regarding non-refundable community fees for short-term stays.

Quality Themes

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Strengths

Compassionate and attentive nursing staff
Active and engaging recreational programming
Clean, bright, and well-maintained facility
Responsive memory care leadership

Concerns

Lack of transparency and poor communication regarding care standards (mentioned by 2 reviewers)
Aggressive financial policies and high community fees for short stays (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 12 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1I've heard wonderful things about your recreational programming; could you walk me through a typical week of activities for residents?
2How do you ensure consistent communication with families regarding changes in a resident's care plan or health status?
3Could you explain your fee structure, particularly regarding community fees, so we can better understand the long-term financial expectations?
4Given your focus on memory care, what protocols are in place for handling medical emergencies during the evening or overnight hours?
5We appreciate the bright and well-maintained atmosphere here; how do you maintain such a high standard of cleanliness throughout the facility?
6How does your leadership team approach transparency when discussing care standards and potential transitions in a resident's level of care?

Personalized based on this facility's data

Key Review Excerpts

“The Director of Memory Care, Sallie Carlin is very communicative with us, sending us updates and photos. The recreational staff -Latoya, Ivy and Berta make sure he participates in all the activities from music to painting.”

Memory care family member · 2023★★★★★

“We removed my father from Willow Gardens within a month of moving him here. The care left a lot to be desired, the facility’s communication was severely lacking and they kept thousands of dollars as a “community fee” that were desperately needed for his care.”

Resident's family · 2024★☆☆☆☆

“We have our Uncle Fred there and visit him regularly. He's incredibly happy and really likes the staff, his meals and talks about how lucky he is to be there.”

Resident's family · 2024★★★★★

Source: 12 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: NY Dept. of Health

2total

1deficiency

Key Findings

No violations found in inspection history

Aug 23, 2024Complaint1 deficiency reported

View official report

1001.10 (j) (1)

Resident services.

Jun 12, 2023ComplaintNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Willow Gardens, INC.

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(914) 336-2338

willowgardens.org

60 Willow Drive

New Rochelle, NY 10805

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

10 reviews from families & visitors

Official Website

Visit willowgardens.org

NY DOH — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.