Wholehearted Care Senior Living at North Austin LLC
Families consistently rate this highly — reviewers highlight warm and welcoming community atmosphere. Schedule a visit to confirm the fit.
based on 10 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing a compassionate, family-oriented culture and a clean environment. While the staff receives high praise, be mindful of the polarized ratings and ensure you personally verify the consistency of care during your visits.
Google Reviews
Google Reviews
10 reviews analyzed“Families can expect a warm, family-like atmosphere where residents are treated with significant compassion and dedication. While the facility is praised for its cleanliness and high-quality care, there are occasional instances of extreme dissatisfaction that warrant investigation.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming community atmosphere
- Clean and well-maintained facility
- Compassionate and dedicated staff
- Engaging social activities and dining
Rating Trends
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Distribution
How They Respond to Reviews
Questions for Your Tour
- 1With such a small community of 16 residents, how do you ensure everyone feels included in the social activities and dining experiences?
- 2We've heard wonderful things about the warm and welcoming atmosphere here; how does the staff personally get to know each new resident?
- 3What specific types of engaging activities do you have planned to keep the residents active and socially connected each day?
- 4Since you are memory care certified, what specialized protocols do you have in place to ensure resident safety and comfort during a medical emergency?
- 5How do you maintain the high standard of cleanliness and care that your community is known for on a daily basis?
- 6How does the staff approach personalized care to ensure the dining experience feels like a home-cooked meal rather than an institutional one?
Personalized based on this facility's data
Key Review Excerpts
“We are very happy with the level of care, my mom receives in this community. The facility is incredibly clean and well taken care of. My mom enjoys every meal and the activities provided. We are so grateful for Fernando, Tanya, Rose, and the rest of the team.”
“The overall atmosphere is warm and welcoming. Residents often express feeling like part of a family rather than just inhabitants of a facility.”
“We admire the dedication and heart that Gemstone brings to memory care. Grateful to collaborate with them.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
During a November 2023 inspection, Wholehearted Senior Living at North Austin received 10 violations related to health codes, including issues with food temperature, staffing policies, and resident assessments. Following these findings, the facility was issued an administrative penalty of $3,750.00 in February 2024 regarding an uncorrected physical hazard.
Feb 12, 2024EnforcementPenaltyReport
Administrative Penalty — 553.103(b) The facility failed to correct a site or building condition that was a fire, health, or physical hazard.
Nov 7, 2023Routine10Report
Health Code (9 violations)
The facility failed to include a section addressing evacuation in the emergency preparedness and response plan.
The facility failed to store, serve, or reheat foods at the appropriate temperatures.
The facility failed to correct a site or building condition that was a fire, health, or physical hazard.
The facility failed to develop and implement required staffing policies that met state standards.
The facility failed to keep current and complete personnel records
The facility failed to ensure that each resident had a health examination by a physician performed within the required timeframe.
The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time.
The facility failed to assure freezers and refrigerators were kept at the proper temperatures.
The facility failed to provide a safe and decent living environment.
The facility failed to provide a 30-day written notice of transfer or discharge.
Ownership & Operations
Who Operates This Facility
Wholehearted Care Senior Living at North Austin LLC
for profit
MG OPERATIONS LLC
MRS. GRACE HERAS
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit wholeheartedseniorliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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