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Public Google reviewers rate this highly and often mention warm and welcoming community atmosphere. Schedule a visit to confirm the fit.
based on 9 Google reviews
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Public Google reviewers rate Wholehearted Care Senior Living at North Austin LLC highly. Reviewers highlight: warm and welcoming community atmosphere, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families can expect a warm, family-like atmosphere where residents are treated with significant compassion and dedication. While the facility is praised for its cleanliness and high-quality care, there are occasional instances of extreme dissatisfaction that warrant investigation.
Quality Themes
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Distribution · 20 analyzed
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Key Review Excerpts
“We are very happy with the level of care, my mom receives in this community. The facility is incredibly clean and well taken care of. My mom enjoys every meal and the activities provided. We are so grateful for Fernando, Tanya, Rose, and the rest of the team.”
“The overall atmosphere is warm and welcoming. Residents often express feeling like part of a family rather than just inhabitants of a facility.”
“We admire the dedication and heart that Gemstone brings to memory care. Grateful to collaborate with them.”
Source: Texas Health & Human Services Commission
Key Findings
During a November 2023 inspection, Wholehearted Senior Living at North Austin received 10 violations related to health codes, including issues with food temperature, staffing policies, and resident assessments. Following these findings, the facility was issued an administrative penalty of $3,750.00 in February 2024 regarding an uncorrected physical hazard.
Administrative Penalty — 553.103(b) The facility failed to correct a site or building condition that was a fire, health, or physical hazard.
Health Code (9 violations)
The facility failed to provide a safe and decent living environment.
The facility failed to keep current and complete personnel records
The facility failed to correct a site or building condition that was a fire, health, or physical hazard.
The facility failed to store, serve, or reheat foods at the appropriate temperatures.
The facility failed to provide a 30-day written notice of transfer or discharge.
The facility failed to include a section addressing evacuation in the emergency preparedness and response plan.
The facility failed to either assess a resident or to develop, approve, sign, or follow a service plan within the allowable time.
The facility failed to assure freezers and refrigerators were kept at the proper temperatures.
The facility failed to ensure that each resident had a health examination by a physician performed within the required timeframe.
The facility failed to develop and implement required staffing policies that met state standards.
Wholehearted Care Senior Living at North Austin LLC
for profit
MG OPERATIONS LLC
MRS. GRACE HERAS
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Google Reviews
9 reviews from families & visitors
Official Website
Visit wholeheartedseniorliving.com
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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