Loading EveryPlace content…
A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 128 Google reviews
Email Whitestone a Masonic and Eastern Star Community to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Whitestone a Masonic and Eastern Star Community has a middle-range Medicare overall rating. Strengths include highly responsive and skilled maintenance staff. Some reviewers note concerns about poor communication and responsiveness to basic resident needs in the care center (mentioned by 4 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
WhiteStone is a highly regarded Life Plan Community that receives overwhelming praise from independent living residents for its active social calendar, responsive maintenance team, and welcoming atmosphere. While many families report excellent experiences with rehab and nursing care, a small but vocal group of families has raised serious concerns regarding communication, responsiveness to basic needs, and meal quality in the care center.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 131 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists and others in the rehabilitation area are very skilled and have helped me with a number of issues in the four years I have lived here.”
“The nursing staff became like our family- they laughed with us, cried with us, and supported us throughout the process. The memory care team is phenomenal- we feel so blessed to have had their support.”
“The place was clean and the staff was nice to your face, but they never picked up the phone, my mother when she could would call me on her cell phone complaining she didn’t have basic needs like water.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
12
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints leading to 4 deficiencies, including recent concerns about accident prevention and medication errors in April 2025. The facility has recurring issues with fire safety systems, electrical equipment, and emergency exit requirements across all three surveys from 2022-2025. While the provider reports correcting all deficiencies, the pattern of repeated safety violations and recent complaint-driven findings warrant careful consideration during your visit.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Install proper backup exit lighting.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Federal Penalties
Fine
Apr 17, 2025
$25,490
Whitestone a Masonic and Eastern Star Community
nonprofit
Life Care Services
44 facilities nationwide
Owners
Masonic and Eastern Star Home of North Carolina, Incorporated
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
128 reviews from families & visitors
Official Website
Visit liveatwhitestone.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Piedmont Hills Center for Nursing and Rehab
< 1 miNursing Home · Greensboro, NC
Westdale Manor
< 1 miAdult Family Home · Greensboro, NC
Wellington Oaks
1.2 miAssisted Living · Greensboro, NC
Camden Health and Rehabilitation
2.2 miNursing Home · Greensboro, NC
The Arboretum at Heritage Greens
2.2 miAssisted Living · Greensboro, NC
Verra Springs at Heritage Greens
2.2 miAssisted Living · Greensboro, NC