Whitestone a Masonic and Eastern Star Community
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 123 Google reviews
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What this means for your family
WhiteStone is an exceptional choice for independent living, offering a vibrant community and highly responsive maintenance. However, families considering the care center or memory care should be vigilant; ensure you have a clear communication plan with nursing staff and consider frequent visits to monitor your loved one's daily needs.
Google Reviews
Google Reviews
123 reviews on Google“WhiteStone is a highly regarded Life Plan Community that receives overwhelming praise from independent living residents for its active social calendar, responsive maintenance team, and welcoming atmosphere. While many families report excellent experiences with rehab and nursing care, a small but vocal group of families has raised serious concerns regarding communication, responsiveness to basic needs, and meal quality in the care center.”
Quality Themes
Tap a score for detailsStrengths
- Highly responsive and skilled maintenance staff
- Active, engaging social and recreational programming
- Warm, community-focused environment
- Professional and compassionate rehab therapy team
Concerns
- Poor communication and responsiveness to basic resident needs in the care center (mentioned by 4 reviewers)
- Inconsistent quality or delivery of meals in the care center (mentioned by 3 reviewers)
- Inadequate supervision or care for residents with dementia (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 126 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your social and recreational programming; could you tell us more about what a typical week of activities looks like for the residents?
- 2How does the care team ensure that communication remains clear and consistent between the nursing staff and family members regarding daily care updates?
- 3With the great reputation your maintenance team has, how do you ensure the residents' living spaces are kept comfortable and responsive to their immediate needs?
- 4What specific protocols are in place to ensure medication management is handled with high precision and oversight?
- 5How does the staff approach specialized supervision and engagement for residents who may be experiencing memory loss or dementia?
- 6Could you describe the process for managing medical emergencies or sudden changes in health during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapists and others in the rehabilitation area are very skilled and have helped me with a number of issues in the four years I have lived here.”
“The nursing staff became like our family- they laughed with us, cried with us, and supported us throughout the process. The memory care team is phenomenal- we feel so blessed to have had their support.”
“The place was clean and the staff was nice to your face, but they never picked up the phone, my mother when she could would call me on her cell phone complaining she didn’t have basic needs like water.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
12
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints leading to 4 deficiencies, including recent concerns about accident prevention and medication errors in April 2025. The facility has recurring issues with fire safety systems, electrical equipment, and emergency exit requirements across all three surveys from 2022-2025. While the provider reports correcting all deficiencies, the pattern of repeated safety violations and recent complaint-driven findings warrant careful consideration during your visit.
Apr 17, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Apr 17, 2025Routine4
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Install proper backup exit lighting.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Dec 21, 2023Routine8
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 5, 2022Routine9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Federal Penalties
Fine
Apr 17, 2025
$25,490
Ownership & Operations
Who Operates This Facility
Whitestone a Masonic and Eastern Star Community
nonprofit
Chain Affiliation
Life Care Services
45 facilities nationwide
Ownership & Management
Owners
Masonic and Eastern Star Home of North Carolina, Incorporated
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
123 reviews from families & visitors
Official Website
Visit liveatwhitestone.org
Medicare data downloads
Original nursing home datasets
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