Wellington Oaks
Limited public data on Wellington Oaks. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 41 Google reviews
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What this means for your family
While some families find the memory care activities engaging, there are recurring, serious reports of unprofessional management and hygiene issues. If you choose this facility, you should prioritize visiting during off-hours to personally verify medication oversight and cleanliness standards.
Google Reviews
Google Reviews
41 reviews on Google“Wellington Oaks receives highly polarized feedback, with some families praising the memory care activities and the approachable nature of certain staff members. However, multiple reviewers raise severe allegations regarding unprofessional management, unsanitary conditions including pests, and serious lapses in resident safety and medication oversight.”
Quality Themes
Tap a score for detailsStrengths
- Engaging daily activities for dementia residents
- Approachable and knowledgeable management in certain periods
- Compassionate individual caregivers
- Clean and well-maintained environment noted by some
Concerns
- Unprofessional management and staff conduct (mentioned by 5 reviewers)
- Unsanitary conditions and pest issues (mentioned by 3 reviewers)
- Neglect and lack of proper resident care (mentioned by 3 reviewers)
- Medication management and safety risks (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed some great mentions of your daily activities for dementia residents; could you walk me through what a typical afternoon looks like for someone in memory care?
- 2How does the management team ensure consistent, professional communication with families regarding a resident's daily well-being?
- 3What specific protocols do you have in place to ensure medication management is handled with 100% accuracy and safety?
- 4Could you tell me more about your housekeeping schedule and how you maintain a high standard of cleanliness throughout the building?
- 5In the event of a medical emergency or a change in health status after hours, what is the immediate process for notifying the family and providing care?
- 6What steps are being taken to ensure the dining experience and meal quality meet the nutritional and sensory needs of the residents?
Personalized based on this facility's data
Key Review Excerpts
“Wellington Oaks is a wonderful space for individuals with dementia and Alzheimer’s. The daily activities create an engaging environment where residents can continue to feel involved in the community while navigating life changes.”
“The staff and nurses go above and beyond for my mother and I am greatly appreciative of them for that.”
“If I could give this place a zero, even that wouldn’t be enough for that hell hole. Beware if you place a loved one there. As a registered nurse with 15 years experience... I observed pills just being handed to residents with no oversight in taking them.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Mar 26, 2025Follow-up
The facility failed to ensure residents had the opportunity to participate in activities involving one-to-one interaction that promote enjoyment each week. Observations on multiple dates showed scheduled activities, such as relay basketball, sing-alongs, and card games, were not actually occurring despite being listed on the calendar. Staff were observed present in the activity room but were not engaged in activities with the residents.
Mar 26, 2025Follow-up
The facility failed to ensure residents had the opportunity to participate in scheduled activities involving one-to-one interaction and group activities. Observations and interviews revealed that scheduled activities, such as relay basketball, sing-alongs, and card games, were not being conducted as planned. Staff members were observed present in activity rooms without engaging residents in the programmed activities.
Dec 20, 2023Complaint
The facility failed to ensure the environmental storage room containing hazardous cleaning chemicals was locked and inaccessible to residents. Observations on 12/19/23 showed the door was unlocked and left ajar at multiple times, even as residents walked nearby.
The facility failed to maintain an adequate supply of fitted sheets available for resident use. Observations on 12/19/23 revealed that the facility did not have sufficient linens on hand to properly care for residents.
Dec 20, 2023Complaint
The facility failed to ensure that the environmental storage room containing hazardous cleaning chemicals was kept locked and inaccessible to residents. Multiple observations throughout the day showed the door was unlocked or not fully closed, allowing residents to walk past the exposed concentrated chemicals.
Nov 16, 2022Follow-up
The facility failed to provide adequate supervision for a resident with Alzheimer's disease and a history of falls. Specifically, the resident's care plan and assessments indicated high fall risk and mobility needs, but the required supervision and interventions were not consistently implemented.
Nov 16, 2022Follow-up
The facility failed to provide adequate supervision for a resident with Alzheimer's disease and a history of falls. This non-compliance continued despite a previous Type A1 violation being abated.
Aug 19, 2022Complaint
The facility failed to provide adequate supervision for a resident with Alzheimer's dementia and a history of falls. Specifically, there were no documented interventions such as fall mats or alarms in place, and no evidence of increased monitoring to ensure the resident's safety.
Aug 18, 2022Complaint
The facility failed to provide adequate supervision for a resident with Alzheimer's dementia and a history of falls. There were no documented interventions, such as fall mats or alarms, and no evidence of increased monitoring or post-fall care plan updates as required by facility policy.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
41 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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