The Arboretum at Heritage Greens
Families consistently rate this highly — reviewers highlight warm and attentive nursing and caregiver staff. Schedule a visit to confirm the fit.
based on 86 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a compassionate, high-quality caregiving staff and a clean, social environment. However, if your loved one has highly complex medical requirements or specific dietary restrictions, you should verify their ability to meet those specific needs during your tour.
Google Reviews
Google Reviews
86 reviews on Google“Families can expect a warm, welcoming environment with highly praised, attentive staff members who demonstrate genuine care for residents. While the community is noted for being clean and well-maintained, some visitors have noted parking difficulties and one reviewer highlighted concerns regarding the ability to meet complex medical needs and food quality.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive nursing and caregiver staff
- Clean and well-maintained environment
- Engaging social activities and events
- Welcoming and friendly atmosphere
Concerns
- Difficulty meeting complex medical needs
- Limited visitor parking availability
- Subpar food quality for specific dietary needs
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see how much care you put into responding to everyone's feedback; how does that culture of attentiveness translate to the daily care your nursing staff provides?
- 2We want to make sure [Name] stays active; could you walk us through some of the specific social activities or events that residents typically participate in?
- 3Since we are looking for a place that feels like home, how would you describe the atmosphere of the common areas during the day?
- 4How does the care team manage medical needs if a resident's health requirements become more complex or change over time?
- 5We'd love to hear more about the dining experience, specifically how the kitchen handles requests for specialized or unique dietary needs?
- 6If an unexpected medical situation arises during the night, what is the protocol for the on-site staff?
Personalized based on this facility's data
Key Review Excerpts
“Since moving in, my uncle’s quality of life improved a hundred-fold. He was more social, happier and safer.”
“The Caregiver staff and some of the Wait Staff are awesome! There are so many great people, it is hard to mention them all. Examples are Terry, Fabrice, and Agnes.”
“The staff seems to enjoy their jobs and I did not see any turnover or short staffing s”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Feb 27, 2020Other
The facility failed to ensure physician notification for a resident who experienced a significant weight loss of 12 pounds within one month. There was no documentation in the progress notes or weight records indicating that the physician or nurse practitioner had been notified of this change in condition.
Feb 27, 2020Other
The facility failed to ensure physician notification for a resident who experienced a significant weight loss of 12 pounds within one month. There was no documentation in the progress notes or weight records indicating that the physician or nurse practitioner had been notified of this change in condition.
Feb 27, 2020Other
The facility failed to ensure physician notification and follow-up for a resident who experienced a significant weight loss of 12 pounds within one month. There was no documentation in the progress notes or weight records indicating that the physician or the resident's nurse practitioner had been notified of this change in condition.
Mar 1, 2017Other
The facility failed to serve eight ounces of pasteurized milk at least twice a day to residents in the Special Care Unit. Observations and interviews revealed that milk was often not offered or served during lunch and dinner, and staff were not following the established dietary menu.
Mar 1, 2017Other
The facility failed to serve eight ounces of pasteurized milk at least twice a day to residents in the Special Care Unit (SCU). Review of the menu showed milk was not listed for lunch, and observations confirmed that milk was not offered or served in dining rooms B, C, or D during lunch.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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