Camden Health and Rehabilitation
Strong Medicare quality ratings; families often praise effective physical and occupational therapy teams. Still worth an in-person visit.
based on 72 Google reviews
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What this means for your family
This facility's physical therapy department is frequently praised, making it a potential option for short-term rehab. However, the recurring reports of neglect, hygiene issues, and slow response times on weekends are critical red flags. If you choose this facility, we strongly recommend frequent, unannounced visits, especially during off-hours, to ensure your loved one is receiving consistent care.
Google Reviews
Google Reviews
72 reviews on Google“Camden Health and Rehabilitation presents a highly polarized environment where experiences range from excellent rehabilitation outcomes to severe neglect. While many families praise the physical therapy team and specific staff members for their kindness, a significant number of reviewers report critical failures in basic care, including long response times to call buttons, poor hygiene, and medication management errors. Families should be aware that the quality of care appears to fluctuate significantly between weekdays and weekends.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy teams
- Clean, well-maintained facility environment
- Compassionate and attentive individual staff members
- Efficient and helpful administrative/social work support
Concerns
- Excessive wait times for call button assistance (mentioned by 9 reviewers)
- Poor hygiene and failure to assist with bathing or changing (mentioned by 8 reviewers)
- Understaffing and lower quality of care on nights and weekends (mentioned by 5 reviewers)
- Medication administration errors or delays (mentioned by 4 reviewers)
- Lack of communication with families regarding medical status (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your administrative team is highly praised for their support; how do you ensure that same level of proactive communication with families regarding a loved one's medical status?
- 2With your physical and occupational therapy teams being a standout strength, how are those services integrated into a resident's daily routine to ensure they stay active?
- 3I understand that staffing levels can fluctuate; what specific protocols are in place during nights and weekends to ensure that call buttons are answered promptly?
- 4Could you walk me through your current process for medication administration to ensure accuracy and timely delivery for residents?
- 5Regarding personal care, what is your system for tracking and ensuring that residents receive consistent assistance with daily hygiene and bathing needs?
- 6I appreciate that you actively engage with online feedback; how does the facility use that family input to improve the dining experience and overall quality of life for residents?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team of physical therapists was very good. They worked with him and encouraged him at every step of the way.”
“The facility was clean, did not smell, and therefore inviting. It was a pleasure to visit my wife while she was there. The whole staff was friendly and caring.”
“The facility and faculty seem to be fine during the weekdays. Nights and weekends are a whole different story. The nurses ignore call buttons for hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Camden Health and Rehabilitation has faced ongoing issues with basic building safety and maintenance, appearing in multiple surveys, alongside concerns about family communication when residents experience changes in condition. Families filed complaints about medication errors and failure to properly notify them of resident situations. Most deficiencies show correction dates, though recurring problems with electrical systems, fire safety equipment, and administration oversight suggest potential systemic challenges with facility management and resident care standards.
Mar 27, 2024Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 23, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 18, 2022Routine7
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Mar 17, 2021Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Camden Health and Rehabilitation
for profit
Chain Affiliation
Sanstone Health & Rehabilitation
18 facilities nationwide
Chain avg rating: 4.1/5 · Rank 9 of 17
Ownership & Management
Owners
Sprenger, Christopher
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit sanstonehealth.com
Medicare data downloads
Original nursing home datasets
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