Verra Springs at Heritage Greens
Families consistently rate this highly — reviewers highlight warm and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 86 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a compassionate, high-quality caregiving staff and a clean, social environment. However, if your loved one has complex dietary restrictions, you should specifically inquire about their ability to accommodate specialized meal plans.
Google Reviews
Google Reviews
86 reviews on Google“Families considering Verra Springs at Heritage Greens can expect a warm, welcoming environment with highly praised, attentive staff members who demonstrate genuine care for residents. While the community is noted for being clean and socially active, some families have reported challenges with food quality for specific dietary needs and limited visitor parking.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive caregiving staff
- Clean and well-maintained environment
- Engaging social activities and events
- Welcoming and friendly atmosphere
Concerns
- Difficulty with visitor parking
- Food quality and dietary accommodations
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is so wonderful to see how much care you put into responding to every family member's feedback; how does that culture of communication extend to the daily care of the residents?
- 2We would love to hear more about the daily social calendar—what are some of the most popular activities or events that keep the residents engaged here?
- 3Could you tell us a bit more about the dining experience, specifically how the kitchen handles personalized dietary needs or special meal requests?
- 4Since the facility looks so beautifully maintained, how do you manage the upkeep of the common areas and individual apartments?
- 5In the event of a medical emergency or a change in health status during the night, what is the protocol for getting immediate care for a resident?
- 6When we come to visit, is there a specific area or a preferred way for us to handle parking to make sure we don't disrupt the flow of the community?
Personalized based on this facility's data
Key Review Excerpts
“There was a genuine feeling of warmth and welcoming hospitality demonstrated by staff and residents alike every time I visited. Since moving in, my uncle’s quality of and life improved a hundred-fold.”
“The care he received was excellent. The Med Techs and Aides were caring and responsive. My Dad had lived in 2 other facilities before moving him to Heritage Greens. So when I say that the care is great and the management team is responsive and organized, I have seen other Assisted Livings and Heritage Greens is superior to everywhere Dad was previously.”
“I’m so impressed with how your staff seems to care for and about the residents. I know it must be difficult to take care of the community but the wonderful lady who looks after my mother is so delightful I can only guess at her name Jamielle ?”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Oct 28, 2021OtherCleanReport
No deficiencies found during this inspection.
Oct 28, 2021Other
The facility failed to ensure the clarification of medication orders for one resident. Specifically, there were conflicting orders for oxycodone dosage and frequency, and the electronic Medication Administration Record (eMAR) lacked documentation regarding the specific amount administered or the resident's pain level.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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