Whispering Pines Rehabilitation and Nursing Center
Strong Medicare quality ratings; families often praise highly effective physical therapy department. Still worth an in-person visit.
based on 28 Google reviews
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What this means for your family
While Whispering Pines has a strong reputation for effective physical therapy and engaging activities, the recent reports of neglect and staffing issues are concerning. We strongly recommend visiting during off-hours and speaking directly with current residents' families to gauge the consistency of care before making a decision.
Google Reviews
Google Reviews
28 reviews on Google“Whispering Pines Rehabilitation and Nursing Center receives highly polarized feedback, with many families praising the dedicated physical therapy team and compassionate nursing staff, while others report severe neglect and communication failures. While some visitors describe the facility as clean and engaging, multiple reviewers have raised critical concerns regarding understaffing, poor hygiene, and a lack of responsiveness to patient needs. Prospective families should be aware that experiences appear to vary significantly based on the level of care required and the specific staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Compassionate and friendly nursing aides
- Active and engaging recreation programs
- Clean and well-maintained facility environment
Concerns
- Understaffing leading to neglect of basic patient needs (mentioned by 4 reviewers)
- Poor communication with family members regarding patient status (mentioned by 2 reviewers)
- Inconsistent quality of food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical therapy, how do you integrate those rehabilitation sessions into a resident's daily schedule?
- 2I understand staffing can fluctuate; what specific protocols do you have in place to ensure that residents' daily personal care needs are consistently met during busier shifts?
- 3How do you typically keep family members updated on their loved one's health status, and what is the best way for us to reach out if we have questions?
- 4I noticed the recreation programs are highly regarded; could you walk me through a few of the most popular activities residents participate in during the week?
- 5Regarding the dining experience, how do you manage feedback on food quality to ensure residents are receiving nutritious and enjoyable meals?
- 6With 11 recent state violations, what specific steps has the leadership team taken to address those findings and improve overall care standards?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department did thier job. However The facility did a terrible job of communicating with family. We found the level of general care to be very poor, spent alot of time in bed,food was terrible etc . Developed a wound & was not treated properly.”
“My mom went in for a week and had family there for 4 hours no one came in to change her or move her to reposition her and family asked a few times to get her a drink.”
“Whispering pines is a hidden gem- it may be an older facility but the staff, PT, aides and administrators are fantastic! They listen to family and implement effective strategies to improve their patients’ lives.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have frequently filed complaints against this facility (12 out of 34 deficiencies), highlighting ongoing concerns about communication with families and care quality. The most recurring problems involve inadequate family notification of resident incidents, accident hazards and safety supervision, and proper treatment according to care orders. While most issues are eventually corrected, one abuse protection deficiency from 2026 shows no correction plan, and problems with family communication have persisted across multiple years despite corrections.
Jan 29, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 26, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 8, 2025Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Nov 21, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 16, 2024Routine12
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Apr 3, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Jan 29, 2026
$12,740
Ownership & Operations
Who Operates This Facility
Whispering Pines Rehabilitation and Nursing Center
for profit
Ownership & Management
Owners
Bartolotta, Michael
Owner
Viteritti, Louis
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit wprnc.com
Medicare data downloads
Original nursing home datasets
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