Strong Medicare quality ratings; public reviewers often praise highly effective physical therapy department. Still worth an in-person visit.
based on 30 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Whispering Pines Rehabilitation and Nursing Center has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical therapy department and compassionate and friendly nursing aides. Review the component ratings and current source records before deciding.
Whispering Pines Rehabilitation and Nursing Center receives highly polarized feedback, with many families praising the dedicated physical therapy team and compassionate nursing staff, while others report severe neglect and communication failures. While some visitors describe the facility as clean and engaging, multiple reviewers have raised critical concerns regarding understaffing, poor hygiene, and a lack of responsiveness to patient needs. Prospective families should be aware that experiences appear to vary significantly based on the level of care required and the specific staff on duty.
Quality Themes
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Concerns
Rating Trends
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Distribution · 32 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department did thier job. However The facility did a terrible job of communicating with family. We found the level of general care to be very poor, spent alot of time in bed,food was terrible etc . Developed a wound & was not treated properly.”
“My mom went in for a week and had family there for 4 hours no one came in to change her or move her to reposition her and family asked a few times to get her a drink.”
“Whispering pines is a hidden gem- it may be an older facility but the staff, PT, aides and administrators are fantastic! They listen to family and implement effective strategies to improve their patients’ lives.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents who fell and were seriously hurt
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have frequently filed complaints against this facility (12 out of 34 deficiencies), highlighting ongoing concerns about communication with families and care quality. The most recurring problems involve inadequate family notification of resident incidents, accident hazards and safety supervision, and proper treatment according to care orders. While most issues are eventually corrected, one abuse protection deficiency from 2026 shows no correction plan, and problems with family communication have persisted across multiple years despite corrections.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Federal Penalties
Fine
Jan 29, 2026
$12,740
Whispering Pines Rehabilitation and Nursing Center
for profit
Owners
Bartolotta, Michael
Owner
Viteritti, Louis
Owner
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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