Ark Healthcare & Rehabilitation at Branford Hills
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 29 Google reviews
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What this means for your family
Given the high volume of reports regarding neglect and unresponsiveness, we strongly advise families to look elsewhere for care. If you must consider this facility, perform an unannounced visit during a weekend or evening shift to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
29 reviews on Google“ARK Healthcare & Rehabilitation at Branford Hills faces severe, recurring allegations of neglect, understaffing, and poor communication that have led to multiple emergency hospitalizations. While a small minority of reviewers report positive experiences with individual staff members and successful rehabilitation, the overwhelming majority of recent feedback describes a facility where residents are left in unsanitary conditions and medical needs are ignored. Families considering this facility should be aware of the consistent reports of dangerous lapses in basic care.”
Quality Themes
Tap a score for detailsStrengths
- Individual staff members noted as kind or helpful
- Quiet environment conducive to rest
- Specific physical therapy staff praised for patience
Concerns
- Severe understaffing leading to neglect (mentioned by 12 reviewers)
- Poor hygiene and failure to assist with toileting (mentioned by 6 reviewers)
- Communication failures and inability to reach staff by phone (mentioned by 4 reviewers)
- Unexplained injuries or rapid physical deterioration (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 53 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a common priority for families, could you walk me through your current nurse-to-resident ratio and how you ensure consistent coverage across all shifts?
- 2I understand that maintaining personal hygiene and timely assistance is vital; what protocols do you have in place to ensure residents receive prompt help with toileting and daily grooming?
- 3Communication is very important to our family; what is the best way for us to reach the nursing team or administration if we have questions about our loved one's care?
- 4I noticed there have been some recent challenges regarding medical oversight; how do you monitor for changes in a resident's physical health to prevent rapid deterioration?
- 5With 17 recent state violations on record, what specific steps has the facility taken to address these concerns and improve the quality of care provided?
- 6We read positive feedback about your physical therapy team; how do they collaborate with the rest of the staff to support a resident's daily mobility and overall well-being?
Personalized based on this facility's data
Key Review Excerpts
“My dad had x-rays taken and someone was supposed to let us know what the results were. No one has called and trying to get thru to them is totally imposable they do not answer the phone.”
“My mother left worse then when she arrived due to falling. Staff is kind and tries their best but are set up for failure. There is not enough staff nor are they trained or properly managed”
“The neglect is almost criminal. Keeping up with the lies and non compliant care consumed my day. I had to hire someone to stay with my dad when I couldn’t be there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with 13 complaint-triggered deficiencies across recent years. The most recurring problems involve accident prevention and safety hazards, care planning failures, and medication management issues. While the facility corrects violations when cited, the pattern of repeated complaints in core areas like resident safety, wound care, and communication with families suggests ongoing quality concerns that families should carefully evaluate before placement.
Aug 25, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 2, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 30, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jul 24, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jun 5, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 22, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jul 24, 2024
$8,021
Ownership & Operations
Who Operates This Facility
Ark Healthcare & Rehabilitation at Branford Hills
for profit
Ownership & Management
Owners
Fried, Akiva
Owner
Sodden, Aaron
Owner
Wiesel, Allan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit arkbranfordhills.com
Medicare data downloads
Original nursing home datasets
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