New Haven Center for Nursing & Rehabilitation LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews

Watch New Haven Center for Nursing & Rehabilitation LLC
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (30 vs median 12)
Bottom 25% in CT · Below recommended RN staffing · Worst in ESSENTIAL HEALTHCARE chain · $82,140 in fines · Abuse citation
What this means for your family
We strongly advise caution when considering this facility due to consistent, alarming reports regarding sanitation, pest control, and medical neglect. While the recreation staff is occasionally highlighted for their efforts, the recurring safety concerns and communication failures represent a significant risk to resident well-being.
Google Reviews
Google Reviews
34 reviews on Google“The New Haven Center for Nursing & Rehabilitation faces severe and recurring criticism regarding its sanitary conditions, including reports of rodent infestations, filth, and neglected medical care. While a small subset of reviewers praises individual staff members or recreation efforts, the overwhelming majority of recent feedback describes a facility that is unsafe, understaffed, and unresponsive to family concerns.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated recreation department staff
- Some individual nurses and aides noted as kind
- Occasional positive interactions with administrative leadership
Concerns
- Rodent and pest infestations (mentioned by 6 reviewers)
- Unsanitary conditions and lack of cleanliness (mentioned by 8 reviewers)
- Poor communication and unreachable by phone (mentioned by 4 reviewers)
- Neglect of basic patient care and hygiene (mentioned by 7 reviewers)
- Understaffing and slow response times (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 38 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent feedback regarding facility maintenance, what specific steps are currently being taken to ensure a clean, pest-free environment for residents?
- 2I noticed the facility has a dedicated recreation department; could you walk me through a typical weekly activity schedule and how you encourage residents to participate?
- 3With the current staffing levels, what is your protocol for ensuring that residents receive timely assistance with basic hygiene and daily care needs?
- 4How does your leadership team manage communication with families, and what is the best way for us to reach a point of contact if we have urgent questions or concerns?
- 5I see that the facility has responded to some online feedback; how do you use that input to make tangible improvements to the quality of life for residents?
- 6Could you explain your process for medication management and how you ensure that medical care is consistent, especially during shift changes or weekends?
Personalized based on this facility's data
Key Review Excerpts
“Using the same lines for IV with a picline. While cleaning picline, stopped during the cleaning, went over to another patient, touched the patient by taking a patch of of him, go back to first patient who they left and what to finish WITHOUT washing hands or putting on gloves.”
“The care of patients sub human. Medications are withheld or non existent. My daughter suffered with abscesses in her mouth for a week and they ignored her.”
“I have never seen a nursing home this bad. There are mice traps every where. at night time you can see the mice coming from the bathroom witch bye the way are rusted.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
New Haven Center shows a concerning pattern of repeated issues across resident rights, care planning, and medication management, with 22 complaint-triggered deficiencies indicating families have filed reports about problems. The facility has faced recurring violations related to protecting residents from neglect, ensuring proper treatment according to care plans, and maintaining medication safety standards. While all deficiencies show correction dates, the persistent nature of similar problems across multiple surveys suggests ongoing challenges with care quality and oversight.
Dec 4, 2025Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 29, 2025Routine33
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Dec 2, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 12, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 15, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Jun 20, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Aug 29, 2025
$37,749
Fine
Dec 2, 2024
$24,065
Payment Denial
Jun 20, 2024
34-day denial
Ownership & Operations
Who Operates This Facility
New Haven Center for Nursing & Rehabilitation LLC
for profit
Chain Affiliation
Essential Healthcare
6 facilities nationwide
Chain avg rating: 2.2/5 · Rank 5 of 6 (Worst)
Ownership & Management
Owners
Gewirtz, Esther
Owner
Landa, Sari
Owner
Salamon, Menajem
Owner
Salamon, Mordejai
Owner
Mayer, Abraham
Owner
Mayer, Berry
Owner
Mayer, Moshe
Owner
Mayer, Yossie
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit newhavennh.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Mary Wade Home, the Incorporated
< 1 miNursing Home · New Haven, CT
Apple Rehab Laurel Woods
1.3 miNursing Home · East Haven, CT
Leeway, INC
1.5 miNursing Home · New Haven, CT
Montowese Center for Health & Rehabilitation
2.7 miNursing Home · North Haven, CT
Advanced Center for Nursing & Rehabilitation
3.2 miNursing Home · New Haven, CT
Grimes Center
3.2 miNursing Home · New Haven, CT