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Nursing HomeMedicaid Investigative

New Haven Center for Nursing & Rehabilitation LLC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

181 Clifton Street, Fair Haven Heights · New Haven, CT 06513150 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.0/5

based on 34 Google reviews

5
4
3
2
1
New Haven Center for Nursing & Rehabilitation LLC Nursing Home in New Haven, CT — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (30 vs median 12)

Bottom 25% in CT · Below recommended RN staffing · Worst in ESSENTIAL HEALTHCARE chain · $82,140 in fines · Abuse citation

Source: Medicare data

What this means for your family

We strongly advise caution when considering this facility due to consistent, alarming reports regarding sanitation, pest control, and medical neglect. While the recreation staff is occasionally highlighted for their efforts, the recurring safety concerns and communication failures represent a significant risk to resident well-being.

Google Reviews

Google Reviews

34 reviews on Google
The New Haven Center for Nursing & Rehabilitation faces severe and recurring criticism regarding its sanitary conditions, including reports of rodent infestations, filth, and neglected medical care. While a small subset of reviewers praises individual staff members or recreation efforts, the overwhelming majority of recent feedback describes a facility that is unsafe, understaffed, and unresponsive to family concerns.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean1.0Activities7.0Meds1.0MemoryN/AComms1.0Value1.0

Strengths

  • Dedicated recreation department staff
  • Some individual nurses and aides noted as kind
  • Occasional positive interactions with administrative leadership

Concerns

  • Rodent and pest infestations (mentioned by 6 reviewers)
  • Unsanitary conditions and lack of cleanliness (mentioned by 8 reviewers)
  • Poor communication and unreachable by phone (mentioned by 4 reviewers)
  • Neglect of basic patient care and hygiene (mentioned by 7 reviewers)
  • Understaffing and slow response times (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2345.02021(1)1.92022(8)2.42023(7)2.12024(11)1.42025(7)2.02026(4)

Distribution · 38 analyzed

5
4
4
7
3
0
2
3
1
24

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the recent feedback regarding facility maintenance, what specific steps are currently being taken to ensure a clean, pest-free environment for residents?
  • 2I noticed the facility has a dedicated recreation department; could you walk me through a typical weekly activity schedule and how you encourage residents to participate?
  • 3With the current staffing levels, what is your protocol for ensuring that residents receive timely assistance with basic hygiene and daily care needs?
  • 4How does your leadership team manage communication with families, and what is the best way for us to reach a point of contact if we have urgent questions or concerns?
  • 5I see that the facility has responded to some online feedback; how do you use that input to make tangible improvements to the quality of life for residents?
  • 6Could you explain your process for medication management and how you ensure that medical care is consistent, especially during shift changes or weekends?

Personalized based on this facility's data


Key Review Excerpts

Using the same lines for IV with a picline. While cleaning picline, stopped during the cleaning, went over to another patient, touched the patient by taking a patch of of him, go back to first patient who they left and what to finish WITHOUT washing hands or putting on gloves.

Family member · 2024☆☆☆☆

The care of patients sub human. Medications are withheld or non existent. My daughter suffered with abscesses in her mouth for a week and they ignored her.

Family member · 2025☆☆☆☆

I have never seen a nursing home this bad. There are mice traps every where. at night time you can see the mice coming from the bathroom witch bye the way are rusted.

Family member · 2025☆☆☆☆
Source: 34 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.72hrs
95%
Registered nurses for medical care
Total Nursing
3.73hrs
91%
All nurses + aides combined
Staff Turnover
28%
Lower is better (< 30% = good)
RN Turnover
42%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

4

measures

Worse Than Avg

11

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility59.2%
Worse than Avg
Here
59.2%
US
93.4%
CT
88.0%
South central ct
79.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility45.0%
Worse than Avg
Here
45.0%
US
12.1%
CT
19.7%
South central ct
22.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility31.7%
Worse than Avg
Here
31.7%
US
19.5%
CT
17.4%
South central ct
12.6%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
15.4%
CT
17.8%
South central ct
20.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility18.5%
Better than Avg
Here
18.5%
US
19.4%
CT
24.9%
South central ct
25.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.3%
Worse than Avg
Here
90.3%
US
95.5%
CT
93.5%
South central ct
90.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility23.3%
Worse than Avg
Here
23.3%
US
81.8%
CT
71.0%
South central ct
65.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility41.1%
Worse than Avg
Here
41.1%
US
79.7%
CT
69.7%
South central ct
69.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.0%
Worse than Avg
Here
4.0%
US
1.6%
CT
1.5%
South central ct
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

30deficiencies
3penalties
Well above state avg (12.8)
22 complaint-triggered
$82,140 in fines

New Haven Center shows a concerning pattern of repeated issues across resident rights, care planning, and medication management, with 22 complaint-triggered deficiencies indicating families have filed reports about problems. The facility has faced recurring violations related to protecting residents from neglect, ensuring proper treatment according to care plans, and maintaining medication safety standards. While all deficiencies show correction dates, the persistent nature of similar problems across multiple surveys suggests ongoing challenges with care quality and oversight.

Dec 4, 2025Complaint
3
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 29, 2025Routine
33
0803Immediate jeopardy · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0741Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · PatternCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0802Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0882Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Dec 2, 2024Complaint
2
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Sep 12, 2024Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Aug 15, 2024Complaint
2
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0836Potential for harm · IsolatedCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

Jun 20, 2024Complaint
2
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Aug 29, 2025

$37,749

Fine

Dec 2, 2024

$24,065

Payment Denial

Jun 20, 2024

34-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

New Haven Center for Nursing & Rehabilitation LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Essential Healthcare

Chain Size

6 facilities nationwide

Chain avg rating: 2.2/5 · Rank 5 of 6 (Worst)

Ownership & Management

Owners

Gewirtz, Esther

Owner

38%

Landa, Sari

Owner

6%

Salamon, Menajem

Owner

44%

Salamon, Mordejai

Owner

7%

Mayer, Abraham

Owner

Mayer, Berry

Owner

Mayer, Moshe

Owner

Mayer, Yossie

Owner

Key personnel

Gewirtz, JonathanOfficer / DirectorSalamon, MenajemManagerThompson, JamesManagerYeboah, BenjaminManagerJacob Weingarten Cpa LcAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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