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Nursing HomeMedicaid Investigative

Mary Wade Home, the Incorporated

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

118 Clinton Ave, Fair Haven · New Haven, CT 0651394 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 5 Google reviews

5
4
3
2
1
Mary Wade Home, the Incorporated Nursing Home in New Haven, CT — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (20 vs median 12)

Bottom 25% in CT · Below recommended RN staffing · Above average staffing · $20,144 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility is highly regarded by families for its long-term stability and the compassionate nature of its staff. Because all available reviews are exceptionally positive, we recommend scheduling a tour to observe the staff-to-resident interaction firsthand and asking about specific daily routines to ensure they align with your loved one's needs.

Google Reviews

Google Reviews

5 reviews on Google
The Mary Wade Home, specifically the Boardman wing, receives consistent praise from families for its long-term, compassionate care. Reviewers highlight the staff's dedication, noting that residents feel secure and well-supported in an environment that fosters both independence and meaningful relationships.

Quality Themes

Tap a score for details
FoodN/AStaff10.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms9.0ValueN/A

Strengths

  • Highly compassionate and attentive staff
  • Strong sense of community and resident security
  • Consistent, long-term quality of care
  • Supportive administrative and finance teams

Rating Trends

Tap a year to see what changed

Distribution · 6 analyzed

5
5
4
1
3
0
2
0
1
0

How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about how compassionate and attentive the staff is here; how do you foster that sense of community among the caregivers?
  • 2I noticed the administrative team is very engaged with feedback; how does the management team work with families to address any concerns that arise regarding care standards?
  • 3With the recent health inspection findings, what specific steps has the facility taken to improve clinical processes and ensure resident safety?
  • 4Can you walk us through the protocol for handling a medical emergency or a sudden change in a resident's health during the night?
  • 5What kind of daily activities or social outings are available to help residents stay engaged with one another?
  • 6How do you ensure that the high level of staffing support remains consistent across all shifts to maintain the quality of care?

Personalized based on this facility's data


Key Review Excerpts

I commend all the staff for their high level of compassion, quality care & expertise in caring for my mom. Mom has developed good friendships over the years with the staff & the residents & she feels secure and “at home” surrounded by such loving people who are committed to giving the best of care 24/7.

Long-term resident's family · 2025★★★★★

The care that she receives is excellent! Every member of the staff shows compassion and helps her to keep her independence. They are always there for her.

Long-term resident's family · 2025★★★★★

The staff is amazing they are kind, considerate and work well with the patients. I have nothing but wonderful things to say.

Long-term resident's family · 2025★★★★★
Source: 5 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.49hrs
65%
Registered nurses for medical care
Total Nursing
4.31hrs
OK
All nurses + aides combined
Staff Turnover
51%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.7%
Better than Avg
Here
0.7%
US
12.1%
CT
19.7%
South central ct
24.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility92.9%
Mixed vs Avgs
Here
92.9%
US
93.4%
CT
88.0%
South central ct
77.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.8%
Better than Avg
Here
10.8%
US
19.5%
CT
17.4%
South central ct
13.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.7%
Worse than Avg
Here
27.7%
US
19.4%
CT
24.9%
South central ct
25.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.9%
Worse than Avg
Here
21.9%
US
15.3%
CT
17.4%
South central ct
19.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility96.5%
Better than Avg
Here
96.5%
US
95.5%
CT
93.5%
South central ct
90.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility54.5%
Worse than Avg
Here
54.5%
US
81.8%
CT
71.0%
South central ct
64.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility52.8%
Worse than Avg
Here
52.8%
US
79.7%
CT
69.7%
South central ct
69.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
CT
1.5%
South central ct
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

19deficiencies
2penalties
Above state avg (12.8)
18 complaint-triggered
$20,144 in fines

Families have filed multiple complaints triggering 14 deficiencies, with repeated concerns about resident abuse and neglect protection appearing as recently as November 2025. The facility shows persistent issues with safety supervision to prevent accidents, appearing across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the recurring pattern of abuse/neglect violations and ongoing safety problems following family complaints raises concerns about consistent care quality.

Nov 13, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Aug 27, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 6, 2025Complaint
1
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Apr 11, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 25, 2025Routine
16
0603Potential for harm · WidespreadCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0806Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0941Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Dec 9, 2024Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Feb 25, 2025

$12,701

Fine

Nov 1, 2023

$7,443

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mary Wade Home, the Incorporated

Organization Type

nonprofit

Ownership & Management

Key personnel

Hunter, DavidW-2 Managing EmployeeAdams, BarbaraOfficer / DirectorCanavan, MarybethOfficer / DirectorGnun, PatriciaOfficer / DirectorGoldberg, ALOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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