Mary Wade Home, the Incorporated
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 5 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (20 vs median 12)
Bottom 25% in CT · Below recommended RN staffing · Above average staffing · $20,144 in fines · Abuse citation
What this means for your family
This facility is highly regarded by families for its long-term stability and the compassionate nature of its staff. Because all available reviews are exceptionally positive, we recommend scheduling a tour to observe the staff-to-resident interaction firsthand and asking about specific daily routines to ensure they align with your loved one's needs.
Google Reviews
Google Reviews
5 reviews on Google“The Mary Wade Home, specifically the Boardman wing, receives consistent praise from families for its long-term, compassionate care. Reviewers highlight the staff's dedication, noting that residents feel secure and well-supported in an environment that fosters both independence and meaningful relationships.”
Quality Themes
Tap a score for detailsStrengths
- Highly compassionate and attentive staff
- Strong sense of community and resident security
- Consistent, long-term quality of care
- Supportive administrative and finance teams
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how compassionate and attentive the staff is here; how do you foster that sense of community among the caregivers?
- 2I noticed the administrative team is very engaged with feedback; how does the management team work with families to address any concerns that arise regarding care standards?
- 3With the recent health inspection findings, what specific steps has the facility taken to improve clinical processes and ensure resident safety?
- 4Can you walk us through the protocol for handling a medical emergency or a sudden change in a resident's health during the night?
- 5What kind of daily activities or social outings are available to help residents stay engaged with one another?
- 6How do you ensure that the high level of staffing support remains consistent across all shifts to maintain the quality of care?
Personalized based on this facility's data
Key Review Excerpts
“I commend all the staff for their high level of compassion, quality care & expertise in caring for my mom. Mom has developed good friendships over the years with the staff & the residents & she feels secure and “at home” surrounded by such loving people who are committed to giving the best of care 24/7.”
“The care that she receives is excellent! Every member of the staff shows compassion and helps her to keep her independence. They are always there for her.”
“The staff is amazing they are kind, considerate and work well with the patients. I have nothing but wonderful things to say.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 14 deficiencies, with repeated concerns about resident abuse and neglect protection appearing as recently as November 2025. The facility shows persistent issues with safety supervision to prevent accidents, appearing across multiple surveys from 2023 to 2025. While all deficiencies show correction dates, the recurring pattern of abuse/neglect violations and ongoing safety problems following family complaints raises concerns about consistent care quality.
Nov 13, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 27, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 11, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 25, 2025Routine16
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program that includes effective communications for direct care staff members.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Dec 9, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Feb 25, 2025
$12,701
Fine
Nov 1, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Mary Wade Home, the Incorporated
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit marywade.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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