Westwood Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 131 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (22 vs median 13.0)
Below average in CA · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
This facility is an excellent choice for rehabilitation, particularly due to their highly praised physical and occupational therapy teams and clean, modern environment. However, families should closely monitor medication schedules and maintain proactive communication with the nursing station, as some reviewers have noted delays in medication and inconsistent responsiveness from the front desk.
Google Reviews
Google Reviews
131 reviews on Google“Westwood Post Acute is highly regarded for its exceptional rehabilitation and therapy teams, with many families praising the facility's recent renovations and clean environment. While many reviewers laud the compassionate nursing and case management staff, some families have reported serious concerns regarding medication delays, communication gaps with the front desk, and inconsistent responsiveness during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Recently renovated and clean facilities
- Compassionate and attentive nursing staff
- Effective and communicative case management
Concerns
- Inconsistent front desk/receptionist professionalism (mentioned by 3 reviewers)
- Delays in medication administration (mentioned by 2 reviewers)
- Issues with communication from clinical staff to families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 133 analyzed
How They Respond to Reviews
The administrator provides personalized responses that frequently name the reviewer and specifically acknowledge staff members mentioned in the reviews. The responses are warm and emphasize a culture of celebrating staff achievements.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to reach their goals?
- 2Since we want to stay closely involved in care, what is the best way for us to maintain consistent communication with the clinical team and nursing staff?
- 3How does the facility manage medication schedules to ensure everything is administered accurately and on time each day?
- 4We noticed the facility has been recently renovated; could you show us some of the updated common areas where residents gather for daily activities?
- 5What is the process for notifying family members immediately in the event of a medical emergency or a change in health status?
- 6Could you tell us a bit more about the dining experience and how the meal menus are planned for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapists were wonderful and encouraged my progress. I received excellent help from the social worker at Westwood Post especially Mills Dewitt, who helped me make a smooth transition into my life at home.”
“I am currently a resident at this facility and I want to recognize the following staffs that go above and beyond. I want to say Thank you to Kay Case manager and Betsy Social worker for making my stay here less miserable.”
“My mom did not speak English well, but the staffs had been so nice to her disregarding the language barrier. Many thanks to Fung, Mamta and her staff in Station 2.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Westwood Post Acute has faced frequent complaints from families, triggering 29 investigations across 22 surveys. The facility shows persistent issues with medication management, nutrition and dining services, and care planning that continue across multiple years. Despite corrections being reported, the pattern of repeated deficiencies in core care areas and the high volume of family complaints suggest ongoing quality concerns that warrant careful consideration before placement.
Mar 26, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 19, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor.
Jul 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 18, 2025Routine23
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Apr 18, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jan 21, 2025Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Ownership & Operations
Who Operates This Facility
Westwood Post Acute
for profit
Chain Affiliation
Links Healthcare Group
31 facilities nationwide
Chain avg rating: 2.8/5 · Rank 19 of 31
Ownership & Management
Owners
Morales, James
Owner
Morales, Judith
Owner
Clawson, Scott
Owner (parent company)
Earl, Steven
Owner (parent company)
Sanofsky, Jack
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
131 reviews from families & visitors
Official Website
Visit westwoodpostacute.com
Medicare data downloads
Original nursing home datasets
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